With the latest launch of the eSIM App of Holafly for iPhone, the company announces a new solution to take the eSIM after-sales experience for travelers and customers around the world to another level.
From now on, Holafly users will not only be able to purchase their eSIM from the online store but also download the app to activate, manage and monitor the eSIM from their iPhone with complete freedom and autonomy.
What are the after-sales services of Holafly’s eSIM App?
Once you are a Holafly customer, you will be able to download the App from the App Store, register, log in, and get access to:
- Installation guides for eSIM without QR code.
- Step-by-step for eSIM activation.
- Monitoring of active and expired eSIMs.
- Troubleshoot connection issues with your eSIM.
- Check the list of supported phones (updated).
- Quickly find the Help Center.
- Access to your profile and payment history
- A form to share your opinions.
The eSIM is designed to help you get an internet connection wherever you go. You just have to choose the plan that best suits your itinerary. Find more than 160 destinations, and the coverage you need to have a data plan on your cellphone, as it was nothing and at a fair price.
Download Holafly’s eSIM App and experience the best internet service for your travels!
Here’s what you should know about Holafly’s eSIM App
With the Holafly App, you are one click away from activating, managing, and monitoring your eSIM cellular data. Download, install it on your iPhone and take it with you wherever you go. You will have data whenever you need it!
Steps to log in to the Holafly App on iPhone
- Step 1: Make sure to purchase the eSIM at esim.holafly.com
- Step 2: Download the Holafly eSIM App
- Step 3: Sign up for the App with the same email address you used for the eSIM purchase.
- Step 4: To log in with the Apple ID, it is necessary that this account is linked to the account you used to purchase the eSIM.
- Step 5: The login password is the verification code that will be sent to your email.
How to register the verification code in the Holafly App?
Once you register for the application, you will immediately receive a verification code in your email. You must copy it and paste it in the field indicated in the App.
What happens if you entered the verification code wrong or did not receive it?
The moment the Holafly eSIM App shows you an alert with this error, you will have to start a new registration process because of a possible typo error of the code you received on your email.
In case you do not receive the verification code, you have three options:
- Check your mail App and verify if the code arrived in the spam folder or inbox.
- Start the registration process again
- Contact the support team at firstname.lastname@example.org.
Steps to install the eSIM from the Holafly eSIM App
If you are a Holafly frequent customer, you will find the list of eSIMs available for different destinations. Choose the eSIM you want to activate with the green button that says “see details,” and then click on the button “Install your eSIM” you will find a navigation guide with instructional videos to help you in this process from start to finish.
How to activate the eSIM from the Holafly App?
After successfully completing the eSIM installation steps, you can move on to the activation process. To achieve this, go to the eSIM list and choose again the country you are going to visit, then click on the green button that says, “Activate your eSIM,” and you will find a video guide with the steps to follow for the correct set-up and activation of the new eSIM.
How can you contact the customer support team from the Holafly eSIM App?
At Holafly, we want to make your life easier, we know that your time is very important, so when you have the Holafly eSIM App on your iPhone, you not only have an application to activate, manage and monitor your eSIM; you also have with you the support of an entire customer support team that will be ready to provide you with the best advice to help you solve any situation that may arise along the way 365 days a year.
The Holafly eSIM App is available in 6 languages. We know that travelers from all over the world have found Holafly the easiest and most practical option to have internet while traveling.
This is what our customers says:
Frequently Asked Questions
Coming soon! We are working hard so that in a very short time, our Android Smartphone customers will be able to enjoy our after-sales solutions.
It is the latest evolution of the classic SIM cards we use in our cellphones. Generally, when you travel to other destinations, you have to look for a prepaid SIM card at each different location or country to get a data plan on your cellphone. With the eSIM, this is no longer necessary.
The eSIM is very convenient. It works just like the SIM card in your cellphone to get internet. After purchasing your eSIM in Holafly’s online store, you will receive a QR code in the email you registered, with very simple instructions for installation and activation on your cellphone. And ready, you can connect anywhere!
One of the most important requirements to have an eSIM is to verify that your cellphone is compatible with this technology. For this, please see list of compatible phones (updated).
Go to esim.holafly.com, search for your next destination and choose the data plan that suits you best, according to your travel itinerary. After a successful purchase, you will receive an email with the next steps.