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返金ポリシー
プラン変更をご希望ですか?承知いたしました。安心してHolafly eSIMをお買い求めください。返金のご請求は購入後6か月まで承ります。
返金の種類

サービス廃止による返金

ご利用のプランに変更があり、Holafly eSIMが不要になった場合、全額返金いたします。
For a full refund you must meet the following requirements:
  • Your eSIM must have been purchased from the Holafly website
  • The activation of the eSIM has not been done yet.
  • If the eSIM has already been activated and/or used, we will analyze your specific case to provide a better solution.
  • The purchase must have been made no more than 6 months ago

互換性のない端末またはSIMロック端末による返金

If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.
The refund would be effective as long as you:
  • Have not scanned the QR code
  • Have not used any data from the plan
  • Have purchased the eSIM no more than 6 months ago
  • Send a screenshot and the necessary information to verify the incompatibility or lock

接続の問題による返金

Holaflyの問題によりeSIMが動作しない場合、または旅行先のネットワークインフラに問題があり、接続が安定しない場合は、全額または一部返金いたします。
Before requesting the refund
  • Please get in touch with our Customer Support Team at [email protected] or through our chat to report the connection issue.
  • We cannot guarantee a refund if you contact us after your trip.
  • In all other cases, a partial or full refund (with an administrative fee of $3.50 USD) may be issued depending on the data you have used.
返金プロセス
対応はHolaflyにすべてお任せください。弊社カスタマーサポートチーム([email protected])までご連絡いただき、必要な情報と書類をご提出いただくだけで結構です。
旅行先はお決まりですか?新しいeSIMを選び、安全な旅をお楽しみください!