Refund Policy - Holafly

返金の種類

サービス廃止による返金

ご利用のプランに変更があり、Holafly eSIMが不要になった場合、全額返金いたします。

For a full refund you must meet the following requirements:

Your eSIM must have been purchased from the Holafly website
The activation of the eSIM has not been done yet.
If the eSIM has already been activated and/or used, we will analyze your specific case to provide a better solution.
The purchase must have been made no more than 6 months ago

If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.

The refund would be effective as long as you:

Have not scanned the QR code
Have not used any data from the plan
Have purchased the eSIM no more than 6 months ago
Send a screenshot and the necessary information to verify the incompatibility or lock

Holaflyの問題によりeSIMが動作しない場合、または旅行先のネットワークインフラに問題があり、接続が安定しない場合は、全額または一部返金いたします。

Before requesting the refund

Please get in touch with our Customer Support Team at help@holafly.com or through our chat to report the connection issue.
We cannot guarantee a refund if you contact us after your trip.
In all other cases, a partial or full refund (with an administrative fee of $3.50 USD) may be issued depending on the data you have used.

返金プロセス

対応はHolaflyにすべてお任せください。弊社カスタマーサポートチーム（help@holafly.com）までご連絡いただき、必要な情報と書類をご提出いただくだけで結構です。

旅行先はお決まりですか？新しいeSIMを選び、安全な旅をお楽しみください！

eSIMを購入