Politica de reembolso

Tipos de reembolso

Reembolso por desistimiento del servicio

Si has cambiado de planes y ya no necesitas tu eSIM de Holafly, haremos un reembolso del 100% de tu dinero.

For a full refund you must meet the following requirements:

Your eSIM must have been purchased from the Holafly website
The activation of the eSIM has not been done yet.
If the eSIM has already been activated and/or used, we will analyze your specific case to provide a better solution.
The purchase must have been made no more than 6 months ago

Reembolso por dispositivo no compatible o bloqueado

If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.

The refund would be effective as long as you:

Have not scanned the QR code
Have not used any data from the plan
Have purchased the eSIM no more than 6 months ago
Send a screenshot and the necessary information to verify the incompatibility or lock

Reembolso por problemas de conectividad

Si tu eSIM no funciona debido a un problema con Holafly o la red del país de destino tiene problemas y es inestable, podemos ofrecerte un reembolso parcial o del 100% de tu dinero.

Before requesting the refund

Please get in touch with our Customer Support Team at help@holafly.com or through our chat to report the connection issue.
We cannot guarantee a refund if you contact us after your trip.
In all other cases, a partial or full refund (with an administrative fee of $3.50 USD) may be issued depending on the data you have used.

Proceso de reembolso

¡Nos encargaremos de todo! Tú solo ponte en contacto con nuestro equipo de atención al cliente en help@holafly.com y proporciona la información y los documentos necesarios cuando te los pidamos.

¿Listas las maletas? Escoge tu próxima eSIM de Holafly. ¡Buen viaje!

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