Refund Policy - Holafly

Types de remboursement

Remboursement pour cause de service indisponible

Si vous avez changé d’avis et n’avez plus besoin de votre carte eSIM Holafly, nous vous accorderons un remboursement intégral.

For a full refund you must meet the following requirements:

Your eSIM must have been purchased from the Holafly website
The activation of the eSIM has not been done yet.
If the eSIM has already been activated and/or used, we will analyze your specific case to provide a better solution.
The purchase must have been made no more than 6 months ago

Remboursement pour cause d’appareil incompatible ou verrouillé

If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.

The refund would be effective as long as you:

Have not scanned the QR code
Have not used any data from the plan
Have purchased the eSIM no more than 6 months ago
Send a screenshot and the necessary information to verify the incompatibility or lock

Remboursement pour cause de connexion défectueuse

Si votre carte eSIM ne fonctionne pas dû à un problème relatif à Holafly ou au réseau de votre pays de destination, nous vous accorderons un remboursement partiel ou intégral.

Before requesting the refund

Please get in touch with our Customer Support Team at help@holafly.com or through our chat to report the connection issue.
We cannot guarantee a refund if you contact us after your trip.
In all other cases, a partial or full refund (with an administrative fee of $3.50 USD) may be issued depending on the data you have used.

Processus de remboursement

Laissez-nous nous en occuper ! Contactez notre service client à l’adresse help@holafly.com en incluant les informations et documents nécessaires.

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