Refund Policy - Holafly

退款類型

因撤銷服務而退款

若您行程變更而不再需要 Holafly eSIM，我們將提供全額退款。

For a full refund you must meet the following requirements:

Your eSIM must have been purchased from the Holafly website
The activation of the eSIM has not been done yet.
If the eSIM has already been activated and/or used, we will analyze your specific case to provide a better solution.
The purchase must have been made no more than 6 months ago

If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.

The refund would be effective as long as you:

Have not scanned the QR code
Have not used any data from the plan
Have purchased the eSIM no more than 6 months ago
Send a screenshot and the necessary information to verify the incompatibility or lock

若因 Holafly 或目的地國家網路基礎設施故障或不穩定，而導致您的 eSIM 無法運作，我們可提供全額或部分退款。

Before requesting the refund

Please get in touch with our Customer Support Team at help@holafly.com or through our chat to report the connection issue.
We cannot guarantee a refund if you contact us after your trip.
In all other cases, a partial or full refund (with an administrative fee of $3.50 USD) may be issued depending on the data you have used.

退款流程

一切就交給我們！只需來信 help@holafly.com 提供必要資訊和所需文件，我們的客戶支援團隊將竭誠為您服務。

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