Refund policy - Holafly

退款类型

因取消服务退款

如您变更计划且不再需要 Holafly eSIM 卡，我们将为您提供全额退款。

For a full refund you must meet the following requirements:

Your eSIM must have been purchased from the Holafly website
The activation of the eSIM has not been done yet.
If the eSIM has already been activated and/or used, we will analyze your specific case to provide a better solution.
The purchase must have been made no more than 6 months ago

If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.

The refund would be effective as long as you:

Have not scanned the QR code
Have not used any data from the plan
Have purchased the eSIM no more than 6 months ago
Send a screenshot and the necessary information to verify the incompatibility or lock

如您的 eSIM 卡由于 Holafly 的问题无法使用，或目的地国家/地区的网络基础设施存在问题而导致网络不稳定，我们可为您提供全额或部分退款。

Before requesting the refund

Please get in touch with our Customer Support Team at help@holafly.com or through our chat to report the connection issue.
We cannot guarantee a refund if you contact us after your trip.
In all other cases, a partial or full refund (with an administrative fee of $3.50 USD) may be issued depending on the data you have used.

退款流程

畅享便利，安心无忧！只需通过 help@holafly.com 联系我们的客户支持团队，并提供我们所需的必要信息和文件。

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