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digital sim
退款政策
变更计划?没问题!安心购买 Holafly eSIM。您可在 6 个月内申请退款。
退款类型

因取消服务退款

如您变更计划且不再需要 Holafly eSIM 卡,我们将为您提供全额退款。
For a full refund you must meet the following requirements:
  • Your eSIM must have been purchased from the Holafly website
  • The activation of the eSIM has not been done yet.
  • If the eSIM has already been activated and/or used, we will analyze your specific case to provide a better solution.
  • The purchase must have been made no more than 6 months ago

因设备不兼容或未解锁退款

If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.
The refund would be effective as long as you:
  • Have not scanned the QR code
  • Have not used any data from the plan
  • Have purchased the eSIM no more than 6 months ago
  • Send a screenshot and the necessary information to verify the incompatibility or lock

因连接问题退款

如您的 eSIM 卡由于 Holafly 的问题无法使用,或目的地国家/地区的网络基础设施存在问题而导致网络不稳定,我们可为您提供全额或部分退款。
Before requesting the refund
  • Please get in touch with our Customer Support Team at [email protected] or through our chat to report the connection issue.
  • We cannot guarantee a refund if you contact us after your trip.
  • In all other cases, a partial or full refund (with an administrative fee of $3.50 USD) may be issued depending on the data you have used.
退款流程
畅享便利,安心无忧!只需通过 [email protected] 联系我们的客户支持团队,并提供我们所需的必要信息和文件。
即将启程?选择 eSIM,乐享旅途!