Refund Policy - Holafly

Typer af refunderinger

Refundering for tilbagetrækning af service

Hvis dine planer har ændret sig, og du ikke længere har brug for dit eSIM-kort fra Holafly, vil vi give dig en fuld refundering.

For a full refund you must meet the following requirements:

Your eSIM must have been purchased from the Holafly website
The activation of the eSIM has not been done yet.
If the eSIM has already been activated and/or used, we will analyze your specific case to provide a better solution.
The purchase must have been made no more than 6 months ago

Refundering for ukompatibel eller låst enhed

If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.

The refund would be effective as long as you:

Have not scanned the QR code
Have not used any data from the plan
Have purchased the eSIM no more than 6 months ago
Send a screenshot and the necessary information to verify the incompatibility or lock

Refundering for tilslutningsproblemer

Hvis dit eSIM-kort ikke fungerer på grund af et problem med Holafly, eller netværksinfrastrukturen på din destination har problemer og er ustabilt, kan vi tilbyde dig en fuld eller delvis refundering.

Before requesting the refund

Please get in touch with our Customer Support Team at help@holafly.com or through our chat to report the connection issue.
We cannot guarantee a refund if you contact us after your trip.
In all other cases, a partial or full refund (with an administrative fee of $3.50 USD) may be issued depending on the data you have used.

Refunderingsproces

Stol på os! Kontakt vores kundeservice på help@holafly.com, og indsend de nødvendige oplysninger og dokumenter, som vi har brug for.

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