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Saily eSIM is not working: What should I do if Saily’s Ultra plan doesn’t work?
Is your Saily eSIM not working? Learn what might be causing the issue and find simple steps to get your connection back up and running.
If you’ve set up an eSIM and suddenly find yourself abroad with no connection, it’s only natural to panic. Your Saily Ultra plan isn’t working, and you need a quick fix. Problems like this can happen because your device might not be compatible, the installation could have gone wrong, the local network might be having issues, or the service itself could have limitations in certain countries.
If your Saily Ultra plan stops working, this article will help you figure out the cause, fix the issue, and find reliable ways to stay connected. One option worth considering is Holafly Plans, which provide unlimited data without restrictions and stronger coverage worldwide.
Keep reading and fix the problem without wasting time or losing your connection while on the road.
1. Check your device’s compatibility: The first thing you should do if Saily’s Ultra plan isn’t working
One of the main reasons the Saily Ultra plan can stop working is that some phones just aren’t compatible. Even if a device supports eSIM, certain features like automatic roaming or hotspot sharing might not work properly on every model.
Therefore, before signing up for any plan, make sure that your device:
- Is compatible with eSIM technology (having a SIM slot is not enough).
- Is unlocked or unblocked to operate with any network.
- Has no regional restrictions that affect the use of networks abroad.
Saily’s website has a list of compatible devices, but if you’ve already signed up and suddenly have no connection, you can check directly in your phone’s settings.
- On iPhone: Settings > Cellular Data > Add Cellular Plan.
- On Android: Settings > Connections > SIM Manager > Add eSIM.
If your phone does not display the option to add an eSIM or appears as “not compatible,” that may be the problem.
2. Check if there was an error during installation or activation
Even if your phone supports it, the Saily Ultra plan might fail if the eSIM wasn’t installed properly. Small issues during activation or a weak connection when scanning the QR code can prevent the plan from working without any obvious warning.
Here are some key points to check:
- Has the installation process been completed? Check if the Saily profile appears in your phone’s network settings.
- Is the plan activated? In many cases, the eSIM is installed but not activated as the main network.
- Is there a signal or does it say “No service”? If you see this message, the plan may not yet be connected to the local network.
Try restarting your phone first. You can also switch airplane mode on and off, manually search for available networks, and check if there’s a pending system update.
If you’re still offline after that, try removing the eSIM and reinstalling it through the Saily app. Make sure you’re connected to a reliable WiFi network throughout the process.
3. Check that the country you are in is included in the Ultra plan
Another common reason the Saily Ultra plan might fail is that the country you’re in isn’t covered. Even though Saily offers service in over 100 destinations, the list isn’t exhaustive and some less-visited countries or certain regions may be excluded.
Some people report solid connections in countries like the United States or Germany, but struggle to get service in remote areas, islands, or places like Morocco, Serbia, or Cambodia, which the Ultra plan doesn’t always support.
How can you tell if this applies to you?
- Open the Saily app and check the countries included in your active plan.
- Check if your current destination is listed and if there are any associated network restrictions.
- Check if the plan requires activating another configuration or secondary network for that country.
If you find out your destination isn’t supported, you’ll need to purchase a separate plan from Saily’s website, which can be frustrating if you assumed you were already covered.
4. Check that you haven’t exceeded your high-speed data limit: Another way to check if Saily’s Ultra plan isn’t working
If your Saily Ultra plan feels slow or some apps won’t open, it might be because you’ve already used up the 30 GB of high-speed data. Beyond that, the “unlimited” data continues at a slower pace.
Once you’ve used up the 30 GB of high-speed data, the plan stays active but at a much slower speed. That’s usually fine for messaging or checking email, but streaming videos, video calls, or using live maps becomes difficult. For many users, it ends up feeling almost like having no connection at all.
How can you tell if you’ve exceeded your limit?
- Open the Saily app and check your total usage for the month.
- If it says “30 GB used” and there is no option to recharge, you are browsing at low speed.
- Some users report that they do not get a notification when the limit is reached, which causes confusion.
5. Check that there are no problems with the local network in the country
Even if your device is compatible, the eSIM is set up correctly, and your destination is covered, the Saily Ultra plan can still fail due to issues with the local network. This happens more often than you might think, especially in areas where Saily connects to smaller, cheaper carriers instead of the main providers.
What does this look like in real life? You might have a signal but extremely slow speeds, or the connection may drop on and off, especially in busy places like airports, train stations, tourist hotspots, or rural areas.
How can you check if the local network is the problem?
- Perform a manual search for networks on your device and compare the signal strength of each one.
- If you are connected to a weak network, try selecting another one manually (if your plan allows it).
- Turn airplane mode on and off or restart your phone to force reconnection.
What to do if none of this works?
If none of the previous steps solve the problem, the smartest move is to look for a more dependable option. Losing your connection while traveling isn’t just annoying, it can lead to missed bookings, getting lost, or trouble keeping up with work.
In situations like this, Holafly Plans stand out as a reliable choice. One eSIM gives you access in over 170 countries without worrying about speed limits or dropped connections. Their Unlimited Plan provides high-speed data all month long, a promise few competitors can match. Plus, you can share your connection with a laptop or tablet without any restrictions.
Holafly stands out by always connecting you to the best local network, which keeps your internet fast and steady wherever you travel. Plus, their support is available 24/7, which is invaluable when you’re far from home and need help immediately.
In short, if nothing you try seems to work, Holafly is the easiest way to get back online without the hassle.
Important: If you are a frequent traveler and want to stay connected without worrying about expensive roaming or looking for a new SIM at every destination, Holafly’s subscription plans are for you. With a single eSIM, enjoy internet in more than 170 countries for a fixed price and no surprises on your bill. Travel without limits and connect easily and securely! 🚀🌍
Frequently asked questions about Saily’s Ultra plan not working
You might be in a country that the Ultra plan doesn’t cover. Saily works in about 113 countries, so if your destination isn’t on that list, you won’t have service.
Once you’ve used up the 30 GB of high-speed data, your connection will slow down noticeably. Activities like video calls, smooth browsing, or real-time map use will be affected.
You need an unlocked phone that supports eSIM. You can check this in your phone’s settings or look up the list of compatible models on Saily’s website.
Yes, in many cases the issue can be fixed by removing the eSIM and reinstalling it through the app. Make sure you’re on WiFi and follow the instructions carefully.
Hands down, Holafly Plans. They provide high-speed unlimited data in over 170 countries, let you share your connection, and offer 24/7 support. It’s a more reliable and hassle-free option for travelers who need consistent internet access.
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Hi! I'm a Spanish-English translator working with Holafly, helping bring travel content to life for curious travelers. As a digital nomad with a passion for exploring, I'm always adding new spots to my bucket list. If you love to travel like me, stick around because you're in the right place to find inspiration for your next trip! ✈️🌍
