What to Do If Your Holafly Monthly Plan Stops Working?

If your Holafly monthly plan stops working- don’t panic. While our eSIM service is designed to provide stable, uninterrupted internet across 170+ countries, occasional connection issues can happen. The good news? Most are quick and easy to fix.

Before jumping into solutions, let’s look at what might be causing the issue.

Possible Reasons for Connection Issues

• You’ve reached your data limit (For 10 GB or 25 GB plans) Once your data is used up, your connection pauses automatically.
• Weak signal or low network coverage If you're in an area with weak coverage or heavy network congestion, performance may be affected.
• Airplane mode is enabled Accidentally leaving airplane mode on disables all mobile data.
• eSIM deactivated or deleted Your eSIM may have been accidentally deactivated or deleted.
• Connected to the wrong network Your device might default to a weak network in your location.
• Incorrect network settings Some devices need manual network settings adjustments when entering a new country.
• Temporary local network outage The local provider may be experiencing temporary service issues.

How to Fix Your Holafly Plans Connection

1. Check your data usage

If you’re on a limited plan (10 GB or 25 GB), log into your Holafly account or check your notifications to confirm whether you've used all your data.

2. Check for coverage

If you still have data, make sure you're in a location with signal. Try moving outdoors or closer to a window. You can also check coverage maps from local carriers.

3. Toggle airplane mode

Turn airplane mode on for 10 seconds, then off again. This often resets and re-establishes the mobile connection.

4. Restart your device

A quick reboot can solve many minor connection issues. Power off your device, wait 30 seconds, then turn it back on.

5. Verify the eSIM is enabled

• iPhone: Go to Settings > Cellular > Select Line, and confirm your Holafly eSIM is enabled.
• Android: Go to Settings > Mobile Networks > SIM Manager, and ensure the eSIM is active.

6. Try manual network selection

If auto-connection doesn’t work, try selecting a network manually:

• iPhone: Go to Settings > Cellular > Network Selection, turn off automatic, and select one of the available networks.
• Android: Go to Settings > Mobile Networks > Network Operator, disable auto, and manually select a network. Try a few if needed.

7. Reset network settings

If the problem persists, try resetting your network settings:

• iPhone: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings Note: This will delete saved WiFi passwords.
• Android: Go to Settings > System > Reset Options > Reset WiFi, Mobile & Bluetooth Confirm and restart your device.

Still not working? We’re here to help!

If none of these steps work, reach out to our support team—we’re always ready to help.

• Live Chat: Available on holafly.com
• Email: help@holafly.com
• WhatsApp: +1 (661) 384-8482

A support expert will guide you through a solution.