How do I request a refund from Holafly Plans?

If your eSIM didn’t work as expected or you experienced technical issues that prevented you from using the service, you can request a refund for Holafly Plans. Keep in mind that not all cases qualify, so it’s important to review our refund policy to avoid any misunderstandings.

In this guide, we explain when you can request a refund from Holafly Plans, how to do so, and give you some recommendations before you begin the process.

Keep reading to find out what to do if you need to get a refund for your Holafly plan.

When can you request a refund from Holafly Plans?

Holafly accepts refund requests in certain specific situations, as long as certain conditions are met. Here are the cases where a refund can be requested:

1. The eSIM did not work due to technical reasons beyond the user's control

If you tried to use your Holafly Plan and were unable to connect at any time, even after contacting 24/7 technical support and following their instructions, you can request a refund.

2. The plan was purchased by mistake and was not used

If you accidentally bought a monthly plan, for example by picking the wrong one, and never installed or activated the eSIM, you can request a refund. Holafly will review your usage to make sure the service was never used.

3. System failures or problems attributable to Holafly

In the event of a billing error, double purchase, or incorrect charge by the Holafly system, you can also request a refund. In general, these cases are resolved quickly by the support team.

4. Compatibility issues with eSIM

If you bought a plan and later found out that your phone isn’t eSIM compatible, you can request a refund as long as the service hasn’t been activated. We recommend checking compatibility before purchasing, but if it was an honest mistake and the service wasn’t used, a refund is possible.

Recommendations before requesting a refund from Holafly Plans

If you’re thinking about requesting a refund for your Holafly plan, it’s important to follow a few tips that can help resolve the issue faster and make it easier to review your case. Keep these suggestions in mind:

• Contact technical support before requesting a refund. They are available 24/7 and can help you resolve most technical issues on the spot.
• Take screenshots and document the problem (the more information you provide, the stronger your claim will be and the faster it can be resolved).
• Do not delete or uninstall the eSIM before reporting the problem.

How to request a refund from Holafly Plans?

If you have already verified that your case applies and followed the previous recommendations, you can easily start the refund request process.

Just reach out to the Customer Support team at help@holafly.com and share the required information and documents. The Holafly team will then review your case personally. While it can take 24 to 48 business hours, you often hear back sooner.

If your request is approved, Holafly will send you a confirmation email. The refund will go back to the same payment method you used for the purchase. Depending on your bank or platform, like Visa, Mastercard, or PayPal, it may take five to ten business days to show up in your account.