Is the Motorola Moto G eSIM compatible?

eSIM compatibility on Motorola Moto G phones depends on the exact model and generation. While some newer models, such as the Moto G 5G (2024) and Moto G Stylus 5G, support eSIM, other devices in the Moto G lineup, including the Moto G Play series, do not include this feature. In this guide, you’ll learn how to quickly check whether your Moto G is eSIM compatible or not,  and understand what can affect availability across different models. 

 How to Check if Your Moto G Supports eSIM

If you’re not sure whether your Motorola phone is eSIM compatible, there are two simple ways to verify it directly from your device. Below, we’ll show you how to confirm Moto G eSIM compatibility using your phone settings or a quick dial code.

 1. Check Your Phone’s Settings

This is the most direct way to check eSIM support, as the option only appears on devices with compatible hardware.

• Go to Settings → Network & Internet → Tap on Mobile Network or SIMs → If you see the Download new SIM option, it means your Motorola is eSIM compatible. If this is absent, your Motorola device is not eSIM compatible.

2. Use a Quick Dial Code (*#06#)

If you prefer an alternative way to check, you can use a dial code to confirm eSIM support.

• Open the phone app on your Motorola → Dial *#06# → A pop-up will display → If the EID code appears, your device is eSIM compatible. If it isn’t displayed, your device doesn’t support eSIM.

To Keep in Mind

Even if your Moto G model supports eSIM, a few external factors can affect whether the option appears on your device.

• Some Moto G phones are carrier-locked, which can prevent the eSIM option from appearing.
• Moto G models manufactured for certain regions, such as China or North America, may use different hardware configurations, including dual physical SIM slots instead of eSIM, even when the model name is the same.
• eSIM support can vary between Moto G models within the same series, so it’s important to verify the exact model and year rather than relying on the series name alone.

Troubleshooting Tips

If your Moto G is not eSIM compatible, and you haven’t installed the eSIM on any device yet, you still have a few options.

• You can use the eSIM on another eSIM-compatible smartphone or tablet, including other Motorola models that support eSIM.
• You can save the eSIM for later if you plan to upgrade to a Moto G eSIM compatible device before your next trip. 
• You can gift the eSIM to a friend or family member who has a device that supports eSIM, since the plan is not tied to a specific phone.