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退款政策
行程有變?沒問題!購買 Holafly eSIM,更無後顧之憂。享有長達 6 個月的退款期。
退款類型

因撤銷服務而退款

若您行程變更而不再需要 Holafly eSIM,我們將提供全額退款。
For a full refund you must meet the following requirements:
  • Your eSIM must have been purchased from the Holafly website
  • The activation of the eSIM has not been done yet.
  • If the eSIM has already been activated and/or used, we will analyze your specific case to provide a better solution.
  • The purchase must have been made no more than 6 months ago

因裝置不相容或遭鎖定而退款

If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.
The refund would be effective as long as you:
  • Have not scanned the QR code
  • Have not used any data from the plan
  • Have purchased the eSIM no more than 6 months ago
  • Send a screenshot and the necessary information to verify the incompatibility or lock

因連線問題退款

若因 Holafly 或目的地國家網路基礎設施故障或不穩定,而導致您的 eSIM 無法運作,我們可提供全額或部分退款。
Before requesting the refund
  • Please get in touch with our Customer Support Team at [email protected] or through our chat to report the connection issue.
  • We cannot guarantee a refund if you contact us after your trip.
  • In all other cases, a partial or full refund (with an administrative fee of $3.50 USD) may be issued depending on the data you have used.
退款流程
一切就交給我們!只需來信 [email protected] 提供必要資訊和所需文件,我們的客戶支援團隊將竭誠為您服務。
準備好啟程了嗎?選好下一張 eSIM,從此一路順風!