If you have any questions during this process, remember we're here to assist you 24/7 through our Online chat.
Change of plans? No problem at all!
Refund for Service Withdrawal
If there have been changes in your plans and you no longer need your Holafly eSIM, we will provide you with a full refund.
Refund for Incompatible or Locked Device
If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.
Refund for Connection Issues
If your eSIM doesn't work due to an issue with Holafly or the network infrastructure of the destination country has problems and is unstable, we can offer you a full or partial refund.
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