How long does it take the eSIM QR code to arrive?

We send the eSIM QR code the moment you buy. So it should be sent to you within 2 minutes :) Haven't received your QR code after more than 10 minutes? Check your spam folder or talk to us directly on our live chat or help@holafly.com

Are there eSIMs with unlimited data?

We do not offer eSIMs with unlimited data. Our eSIMs range from 3GB - 7GB of data. 7GB of data is enough for common internet usage, but if you wanted the eSIM to make video calls or stream videos you might need more. We understand that having lots of data is important, so if you're not satisfied with the amount of data in the plan speak to a member of our team and we'll see if we can help. 

I need a longer data plan - what should I do?

The plans available on the Holafly website cannot be extended or shortened. So what can you do if you need an eSIM for longer? The best option is to buy multiple eSIMs. Let's imagine you're going to the United States for 35 days. You could buy one 7GB eSIM for 30 days and one 3GB eSIM for 7 days. That gives you a total of 10GB for 37 days. Download the first eSIM at the start of your trip. Use it until…

I need more data - what can I do?

You cannot top up an eSIM or change the amount of data on the plan. So what can you do if you need more data? We know that having lots of data is important to you. So with our eSIMs you can combine different data plans. How does this work? You can buy several eSIMs if you need more data. How does this work? Well, scan and set up the first eSIM as normal. Once you have used the first eSIM, scan…

What happens to unused data after the end of the plan?

Holafly eSIMs are only valid for the duration of the plan listed on our website. If you do not use up all of your data, that data is lost and cannot be accessed again.

How to get an eSIM QR code?

If you want to connect to the internet with an eSIM QR code, here’s what to do: Within five minutes you will receive a QR code that contains the eSIM Now you just need to scan the QR code to activate the eSIM on your phone.

Can I buy an eSIM for multiple countries?

Yes, Holafly offers several multi-country cards, perfect if you're traveling to several different countries at a time. Take a look at our deals for each continent. For Europe we have the following data plans: Here are the countries covered by the data plan: United Kingdom, Sweden, Spain, Slovenia, Slovakia, Romania, Portugal, Norway, Netherlands, Malta, Luxembourg, Lithuania, Liechtenstein, Latvia, Italy, Ireland, Hungary, Greece, Germany, Georgia, France, Finland, Estonia, Denmark, Cyprus, Czech Republic, Bulgaria, Belgium, Austria, Armenia and Jersey. Wherever you go in Europe,…

How can I buy a prepaid eSIM plan for traveling?

If you are thinking about going abroad and need internet on your travels, you might be interested to learn about prepaid data plans for traveling. These types of plans are easy to buy: just make a purchase and you’ll receive the eSIM in minutes. There is no waiting around. You can buy these data plans from online stores like Holafly. The process is intuitive and should only take a few minutes. With your new eSIM data plan, you’ll be able to go…

How can I pay for my Holafly eSIM?

You can pay for your eSIM using Holafly's secure online store. We accept credit card, debit card, PayPal, Apple Pay and Google Pay. All payments are through our secure online payment system. Currently we only accept payments in Euros (€).

How will I receive the eSIM?

We will send you an email with a QR code. To activate the eSIM, you just need to scan the QR code and follow the instructions. It should only take a few minutes for the email to arrive. After you have your QR code, you will receive an email with a QR code. That's all you need to set up the eSIM. Once you've got the email, follow the instructions and you'll have your eSIM set up in minutes. Here is how…

eSIM or a physical SIM card, which is the best option?

We recommend that modern travelers buy an eSIM. Why? Here are the main advantages of an eSIM: SIM cards are a huge technological advance, especially as they make it easy to switch between phones without changing your plan or number. After SIM cards became the norm, phone companies tried to make them smaller and smaller. Now with the eSIM, that process has reached its peak. The eSIM is a miniscule chip on the inside of your cell phone. You don’t need to…

Does the eSIM include a number to make and receive calls?

Holafly's eSIM does not allow include calls or SMS. You will not get a new phone number. But, don't worry, this means you'll be able to continue using WhatsApp or any other app to communicate with your friends and family. You won't lose your contacts or conversations. The main purpose of the eSIM is to help you get online when you're abroad. But if you need calls and messages when you're on your travels, there are other options. If you live in…

Do I need to register to buy the eSIM?

No, there are no complicated forms or contracts. Just enter your email address and we’ll send you the eSIM you purchased, no questions asked.

How many times can I use my eSIM card?

Your eSIM can only be activated on one device. If you delete the eSIM from your device, you will not be able to reuse it. You cannot scan the QR code on two devices, but you can share data between devices by setting up a hotspot on your cell phone.

When should I set up my eSIM?

You need WiFi to set up your eSIM so we recommend that you install and activate your eSIM just before your departure. You can also wait until you arrive in the country to activate the eSIM, but remember that you need WiFi connection for the set-up process.

Can I renew or extend the data on my eSIM?

At the moment, you cannot renew the data on your eSIM. If you need more data, you can buy another eSIM for your phone to cover the rest of your internet needs. If you're unsure how much data you need, check out this guide.