如果我刪除或遺失了 eSIM 的行動條碼，該怎麼辦？

如果您找不到 QR code 行動條碼或不小心刪掉了您的 QR code 行動條碼，請傳送電子郵件至 [email protected]，或至即時線上客服與我們聯絡，我們將重新傳送條碼給您。

我們的顧客服務團隊每天 24 小時、每週 7 天全年無休隨時為您服務。

您的問題我們都有解決方案，不過請盡量不要弄丟您的 QR code 行動條碼，因為您必須有行動條碼才能設定 eSIM。

Other questions

When should I set up my eSIM?

You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process

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What happens if I use up my data or exhaust the days of validity?

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you.

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Can I use my SIM card and Holafly eSIM at the same time?

Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.

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Any more questions?

If you encounter any issues during this process, feel free to reach out to us 24/7 through our Live Support chat.

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