Que faire si j’ai supprimé ou perdu le code QR pour ma carte eSIM ?

Si vous ne parvenez pas à trouver le code QR ou l’avez supprimé par erreur, veuillez nous contacter en envoyant un e-mail à help@holafly.com ou via notre service de discussion en ligne, et nous vous renverrons le code.

L’équipe de notre assistance client est disponible 24/7 complètement en français.

Il existe une solution pour tout, mais il vaut mieux essayer de ne pas perdre votre code QR car il est essentiel à l’installation de votre carte eSIM.

Other questions

When should I set up my eSIM?

You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process

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What happens if I use up my data or exhaust the days of validity?

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you.

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Can I use my SIM card and Holafly eSIM at the same time?

Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.

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Any more questions?

If you encounter any issues during this process, feel free to reach out to us 24/7 through our Live Support chat.

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