What is the Holafly Ultra Plan?

The Ultra Plan is an all-in-one subscription for long-stay travelers, digital nomads, and remote workers. It combines global mobile data, flight and baggage assistance, and 24/7 instant doctor care in a single monthly plan.

What features are included in the Ultra Plan?

The Ultra Plan brings three specialized services together in the Holafly app.

How do flight and baggage assistance work with AirHelp?

AirHelp handles all claims and support requests for delayed flights or lost luggage directly on its platform, with 24/7 live chat support available in 19 languages. Review the service rules and instructions below to make the most of your AirHelp assistance throughout your trip.

Flight disruption compensation

Fee waiver & eligibility

• AirHelp waives its standard service fee (30% to 50%) for Ultra subscribers, so you keep 100% of any approved airline compensation. 
• This fee waiver, as well as general assistance and baggage payouts, applies strictly to the primary Ultra account holder. If you include travel companions on the same booking in your claim, standard AirHelp service fees will apply to their individual share.

Active plan rules & geographic scope

• Assistance applies to any flight taken while your Ultra subscription is active, provided the flight qualifies under applicable air passenger rights regulations (such as EU/UK regulations for flights departing from or arriving in those regions). 
• Flights booked prior to subscribing are fully covered as long as your subscription is active before the flight’s departure date. Flights taken before your subscription start date are excluded.

Compensation limits 

• Additionally, AirHelp assists you in claiming up to €7,850 for unavoidable extra expenses, such as hotel accommodation, meals, ground transportation, or prepaid connection tickets, incurred as a direct result of a flight disruption.
• Cash compensation of up to €600 applies to eligible long delays, cancellations, or overbooking. Simply submit your flight details in the AirHelp dashboard, and the system will automatically check if your flight qualifies.

Baggage assistance and payouts

Flight tracking and notifications

• After subscribing to the Ultra Plan, log into your AirHelp dashboard through our app or the welcome message using your Holafly purchase email. Add your flight details before flying to receive live delay and gate alerts. Unregistered flights will not receive notifications.
• If you choose not to pre-register your flight and an unexpected disruption occurs, you can still log into your AirHelp dashboard when it happens to submit your claim manually.

How to access flight and baggage assistance in the Holafly app

When you need to file a claim or get assistance, follow these steps: 

• Open the Holafly app → Tap Purchases in the bottom menu → Select your Ultra Plan → Under Benefits, tap Flight and luggage assistance → From this screen, tap Claim coverage ↗ to file a claim directly for flight delays, cancellations, or luggage issues, or scroll down to General information and tap 24/7 Airhelp assistance to contact their support team. 

Important: All claims and support requests are handled entirely on AirHelp’s platform. If you need to track the real-time status of an ongoing claim, check their website directly or contact plus@airhelp.com.

How do medical and wellbeing consultations work with Meeting Doctors?

You can access all online medical and wellbeing services directly through the Holafly app, wherever you are in the world. Connect virtually with a certified healthcare professional via chat or video call by selecting your preferred language and required specialty.

Available medical and wellbeing services

Consultations are available in three formats: real-time chat, immediate video calls, or scheduled video consultations. The specialties, formats, response times, and schedules offered directly depend on the language you select in the app:

Service	Available formats	Languages	Schedule and availability	Response time
General Medicine	Real-time chat & video calls	Spanish (Chat & Video)English (Chat only)	Monday to Sunday (24/7)	Chat: < 2 min Video: < 4 min
Pediatrics	Real-time chat	English & Spanish	Monday to Sunday (24/7)	< 2 min
Gynecology	Real-time chat	Spanish	Monday to Friday	< 2 min
Veterinary Guidance	Real-time chat	Spanish	Monday to Sunday	< 2 min
Wellbeing Consultations (Psychology, Nutrition, Personal Training)	Scheduled video calls	English & Spanish	Weekdays (Book at least 48 hours in advance)	Scheduled slot

What does each specialty cover?

• General Medicine. Immediate primary care for non-emergency conditions, symptom evaluation, prescriptions, and medical orientation.
• Pediatrics. Specialized guidance for infants, children, and adolescent health concerns.
• Gynecology. Specialized advice regarding reproductive health, menstrual cycle, and routine gynecological questions.
• Veterinary Guidance. Triage and general health orientation for pets (dogs and cats) while traveling or at home.
• Wellbeing Consultations. Scheduled appointments with mental health professionals (Psychology), certified dietitians (Nutrition), or fitness coaches (Personal Training).

Prescriptions, medical reports, and service limits

• Digital prescriptions (e-prescriptions) and formal medical reports are issued directly within your consultation thread where supported by local regulations, such as in Europe and LATAM. Electronic prescriptions are not available in the United States, though formal medical reports can still be provided.
• Meeting Doctors provides remote telehealth guidance only. It is not health insurance and does not cover in-person medical care, emergency evacuations, or hospital admissions.
• Holafly stores no clinical or health data. All medical records and prescriptions are securely stored on Meeting Doctors’ servers.

Accessing healthcare through the app

Once you are ready to start a consultation, follow these steps in the Holafly app:

• Open the Holafly app → Tap Purchases in the bottom menu → Select your Ultra Plan → Under Benefits, tap Health and wellbeing → Select your location and preferred Consultation language → Review the information under “More Info” for each specialty if you’re unsure which one to choose → Select preferred Consultation language and your location → Tap I need a consult button to enter the Meeting Doctors virtual consultation platform.

Note: You can tap Prescription availability under the General information section in the Meeting Doctors screen to check if electronic prescriptions and medical reports are supported in your current destination. 

Important details about your subscription

Plan setup & eSIM management

• Holafly manages mobile data and subscription billing. AirHelp manages flight and baggage claims, and Meeting Doctors manages medical care. Holafly stores no clinical or health data.
• Setting up your Ultra plan follows the standard eSIM installation process, unless you already have an active reusable eSIM, in which case the plan attaches automatically. However, unlike daily trip packages that activate when connecting to a local network abroad, subscription plan cycles begin automatically on the date of purchase.
• Ultra plans that come with a new eSIM are reusable. If you cancel your subscription, keep the eSIM installed on your phone so it remains ready for future plans or daily packages without needing to reinstall a new profile.
• If you already installed a package purchased on or after September 30, 2026, your Ultra plan will automatically attach to that same eSIM, no extra setup required.

Medical assistance (Meeting Doctors)

• Access to 24/7 medical consultations requires an active Ultra subscription or an installed eSIM associated with your plan.
• Consultations are available exclusively in English and Spanish (specialty availability depends on the selected language).

Inbound SMS phone number

• The assigned phone number will have a United States (+1), Canada (+1), or United Kingdom (+44) country code. It’s only for receiving inbound SMS. Inbound/outbound voice calls and outbound SMS are not supported.

Flight & baggage benefits (AirHelp)

• There is no limit on the number of flights you can claim for during your active subscription. Baggage assistance is limited to 1 checked bag per flight. This benefit applies strictly to the primary Ultra subscriber.

Ultra plan cancellation and refund policy

Refunds and cancellations are subject to specific terms for the bundled services.

• You can request a full refund within 14 days of purchase through Holafly Support, provided your flight has not departed, and you have not activated or used your data plan, AirHelp services, or instant doctor consultations.
• The Ultra Plan is a single bundled subscription. Individual components such as the Instant doctor service or eSIM, cannot be refunded separately.
• If your subscription ends, you have a 28-day grace period following your last active month to file claims for disruptions that occurred while your plan was active.