Cookies Policy

1. SCOPE OF THIS POLICY

Holafly Limited (“Holafly“, “we“, “our“, or “us“) or third parties acting on behalf of Holafly, may use cookies and other technologies on the Holafly website https://esim.holafly.com/ (the “Website“).

This is our policy on the use of cookies on the Website. We may update this policy from time to time to reflect any changes in technology or laws affecting the way in which we use cookies. Any updates to this policy will be posted to this page. You should check this page from time to time to ensure you are satisfied with our use of the cookies and to update your cookie preferences, where you have consented to our use of non-necessary cookies.

2. SUMMARY OF THIS POLICY

When users first visit our Website, Holafly sets strictly necessary cookies on that specific PC, mobile phone, tablet, or other internet-connected device (“Device“). We will only deploy non-necessary cookies on your Device when we have obtained your prior consent to do so.

If you choose to consent to our use of non-necessary cookies, you may withdraw your consent to these cookies at any time (see section 8 of this policy for further details). You should also know that some of our cookies collect and process your personal data (e.g. your IP address/location). We have set out more information about these cookies in sections 6 and 7 of this policy and you can find further details about our processing activities in our Privacy Policy

3. WHAT ARE COOKIES?

Cookies are small text files that are stored in your web browser or Device that “remember” information about you and your visit(s) to a website or connection to web application. Certain cookies may also collect personal data about you from your Device.

Cookies can be “first party” which are cookies set by us, or “third-party” which are cookies that are placed on your Device by a third party when you visit our Website. Third-party cookies may be placed on your Device by a third party providing a service to us. For example, we use Google Analytics to help us understand how our Website is being used.

4. WHY DO WE USE COOKIES

We use cookies to distinguish you from other users of our Website. This helps us to provide you with a better experience when you visit our Website. It also assists us to make improvements to our Website.

Cookies enable the Website to remember your interactions and preferences over a period of time, so you don’t have to keep re-entering them when you come back to the Website or browse from one page to another. For example, non-personal data relating to your Device such as language settings, font size settings, other display preferences or other information relating to your Device.

5. TYPES OF COOKIES HOLAFLY USE

This section of our policy explains the different types of cookies used on our Website and which cookies do/do not require your consent:

Strictly necessary cookies: These are cookies that are strictly necessary for the operation of the Website. They include, for example, cookies that register the type and version of the user’s browser. If you disable these cookies, the Website will not function properly.

Functional cookies: These are cookies that are used to recognise users who return to the Holafly Website. This enables us to personalise content for users, including, where applicable, to keep record of choices users make (such as your user name, language or the region you are in) and provide enhanced, more personal features. We are required to obtain your prior consent to use these cookies on your Device.

Analytical/ performance cookies: These cookies are non-necessary and allow us to recognise and count the visitors to the Website and to identify how visitors use the Website. This information helps us to improve the way the Website works, for example, by ensuring that users find what they are looking for easily. This information is gathered anonymously. We use these cookies to determine the kind of content and services our visitors value the most. We are required to obtain user consent prior to using these cookies on user Devices.

6. MORE INFORMATION ABOUT OUR FIRST PARTY COOKIES

The table below provides more information about the first party cookies that we use on the Website, why we use them and the period for which the Website will retain information collected by each cookie:

Cookie Name	Cookie Type	Purposes	Expiry
_vwo_uuid_v2	Analytical/ Performance	To measure performance of the Website.	1 year

7. MORE INFORMATION ABOUT OUR THIRD PARTY COOKIES

Third-party cookies are cookies that have been set on the Website but are not directly related to, or overseen by, Holafly. We set out more information about these cookies in the table below:

Cookie Name	Cookie Type	Purposes	Expiry
_vwo_uuid	Analytical/ Performance	To generate a unique ID for visitors in order to monitor performance of the Website.	1 year 1 month 4 days
_vwo_ds	Analytical/ Performance	To store user-level data for website optimisation.	3 months
_vwo_sn	Analytical/ Performance	To store session-level information.	1 hour
_cq_duid	Necessary	To safeguard the Website against malicious traffic.	3 months
_cq_suid	Necessary	To safeguard the Website against malicious traffic.	Session
cg_uuid	Analytical/ Performance	To enable third parties to advertise to Website users.	1 year
_vis_opt_s	Functional	To measure performance of the Website.	3 months 8 days
_vis_opt_test_cookie	Functional	To determine whether or not cookies are enabled in a user’s browser.	Session
_gcl_au	Analytical/ Performance – Google Analytics	To analyse advertising efficiency of the Website.	3 months
test_cookie	Analytical/ Performance – Google Analytics	To determine if the user’s browser supports cookies.	15 minutes
IDE	Analytical/ Performance – Google Analytics	To present users with relevant ads according to their user profile.	1 year 24 days

The Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google“). The information generated by cookies will be transmitted to and stored by Google, which may include being stored on its servers in the United States.

8. CONTROLLING COOKIES: YOUR PREFERENCE AND CONSENT

We only deploy strictly necessary cookies upon the initial loading of our Website. All other types of cookies are non-necessary and so we need your prior consent to deploy them. Non-necessary cookies help to maximise your experience when using our Website.

We request your prior consent to use non-necessary cookies via our cookie banner:

by clicking “Accept All“, you will consent to our use of all strictly necessary and non-necessary cookies;
by clicking “Reject All“, you will not consent to our use of non-necessary cookies;
by clicking “Manage Preferences“, you can consent to some, all or none of our non-necessary cookies before they are deployed on your Device.

Once you set your cookie preference, you can change your preferences by withdrawing your consent at any time via our cookie banner.

9. DISABLING AND DELETING COOKIES

You may also set your browser to disable cookies, but this action may block our strictly necessary cookies and prevent our Website from functioning properly, and you may not be able to fully utilise all of the Website’s features and services.

Manufacturer’s instructions for managing your browser cookie preferences can be found via the following links:

For more information on how to manage cookies, please visithttps://commission.europa.eu/resources-partners/europa-web-guide/design-content-and-development/privacy-security-and-legal-notices/cookies-and-similar-technologies_en.

10. ADDITIONAL INFORMATION AND QUESTIONS

This Cookies Policy is drafted in the English language. In the event that there is a conflict between this English language version of the Cookies Policy and any translated copy of the Cookies Policy, the English version shall prevail.

More information about how we protect and process your personal data can be found in our Privacy Policy. If you have any questions about this policy, please contact us at dpo@holafly.comdpo@holafly.com.