eSIMのQRコードを誤って削除した場合や、紛失してしまった場合はどうすればいいですか？

QRコードが見つからない場合や、誤って削除してしまった場合は、オンラインチャットもしくはメール（[email protected]）、までお問い合わせいただければ、QRコードを再送信いたします。

当社カスタマーサポートサービスは、24時間年中無休で対応しています。

Other questions

When should I set up my eSIM?

You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process

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What happens if I use up my data or exhaust the days of validity?

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you.

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Can I use my SIM card and Holafly eSIM at the same time?

Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.

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Any more questions?

If you encounter any issues during this process, feel free to reach out to us 24/7 through our Live Support chat.

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