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Trustpilot
Refund for Service Withdrawal

If there have been changes in your plans and you no longer need your Holafly eSIM, we will provide you with a full refund.

Refund for Incompatible or Locked Device

If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.

Refund for Connection Issues

If your eSIM doesn't work due to an issue with Holafly or the network infrastructure of the destination country has problems and is unstable, we can offer you a full or partial refund.

Discover more about our Policy Refund conditions may apply so if you want to get one, check out our policies or contact Customer Support.

International eSIM

Stay connected wherever you go

With Holafly’s eSIM, enjoy internet connection on every adventure and forget about expensive roaming bills upon your return.

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4.6/5
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Based on 39000+  

customer reviews on Trustpilot

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Unlimited data

Get unlimited data plans at multiple destinations.

no additional charges

No roaming charges

Travel and stay connected without roaming or surprise bills.

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Keep your physical SIM

Keep your local SIM card to receive calls.

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Easy installation

Purchase and setup your eSIM in minutes.

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Change of plans? No problem at all!

Purchase your Holafly eSIM with added peace of mind. You have up to 6 months to request a refund.

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How does Holafly’s eSIM work?

Check that your device is eSIM-compatible and buy your data plan.

Your phone must be compatible with eSIM. After verifying, look for your destination and buy a data plan.

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Follow the installation instructions

Please check the instructions email we sent you upon purchasing your eSIM to complete the installation and activation process.

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Get online right after landing. Start using your data plan as soon as you arrive at your destination

Your phone will automatically connect to the internet network upon arrival.

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Enjoy reliable and affordable internet in your trips. We get you covered.

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Unlimited data

Enjoy unlimited data while traveling to numerous destinations worry-free. Learn more

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Keep using your favorite apps

Get that safe ride home, find that great restaurant, and pin the local attractions, all while staying connected with your loved ones.

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Keep your WhatsApp number

You can call and message all your contacts on WhatsApp, like you’re in the same country. Don’t lose touch with family and friends.

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24/7 Customer Support

In need of assistance? Our 24/7 chat support is just a message away to keep you connected and help you with everything you need.

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Fast and Reliable Internet Connection

Connect to the best networks at your destination and get internet that’s both reliable and fast

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Enjoy dual SIMs

Enjoy the flexibility of our digital eSIM while keeping the option to use your original SIM as usual whenever you need it.

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Unlimited data

Enjoy Unlimited Data in selected destinations with Holafly’s eSIM! You can stay connected easily and avoid the hassle of searching for a local data plan.

Check the coverage of the countries where we offer unlimited data and travel with peace of mind knowing that you won’t run out of data during your trip.

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Connectivity may vary according to each countrie´s networks and coverage

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Unlimited data

Enjoy Unlimited Data in selected destinations with Holafly’s eSIM! You can stay connected easily and avoid the hassle of searching for a local data plan.

Check the coverage of the countries where we offer unlimited data and travel with peace of mind knowing that you won’t run out of data during your trip.

View all destinations

Connectivity may vary according to each countrie´s networks and coverage

Holafly is the most recommended International eSIM: check yourself.

4.6/5
star

Based on 39000+  

customer reviews on Trustpilot

+1M

Travelers who trust us worldwide

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Travel the world responsibly with Holafly, and let’s say goodbye to plastic!

By using eSIMs, we can eliminate the environmental impact associated with physical SIM cards production, packaging, and distribution. Learn more.

Zero plastic

Zero hassle

Zero transport

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Holafly’s Commitment to Sustainability

At Holafly, we’re committed to reducing our environmental impact and becoming a carbon-neutral company by 2028. You can help us reach this goal by choosing to use our eSIM instead of a physical SIM card.

By choosing Holafly’s eSIM, you can travel with peace of mind knowing that you are not only staying connected but also contributing to a more sustainable future.

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Connectivity may vary according to each countrie´s networks and coverage

Frequently Asked Questions (FAQs)

Find helpful information to answer your questions

Can I top up my eSIM?

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Yes, you can do it by entering the Holafly Center or through our App.

What do I do if I delete or lose my eSIM’s QR code?

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If you cannot find the code, please contact our 24/7 customer support team at help@holafly.com or our online chat option. We will resend you the code through email.

Do I have to activate data roaming on my device?

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Yes. To ensure that your eSIM gets the best coverage, you must turn on data roaming on your cellphone’s settings. This will not incur any additional charges, as long as you have already set up the Holafly eSIM.

What is the speed that I will have with the Holafly eSIM?

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With your Holafly eSIM you can connect at 4G, LTE and 5G speeds like any local data line. However, keep in mind that in remote or poor coverage areas, your mobile could connect at lower speeds.

Can I keep my WhatsApp number?

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Yes, you will keep your WhatsApp number with all your conversations and contacts. You can use it just like normal.

When will I receive my eSIM?

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Once you make the payment, we will send your Holafly eSIM to the email you entered during the purchase process. Say goodbye to the days of waiting for a physical SIM card in the mail.

What smartphones have eSIM support?

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You can check if your smartphone is eSIM compatible here.

Can I call and send SMS with my Holafly eSIM?…

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Some Holafly eSIM cards include a mobile number and you can make and receive calls.

Unfortunately it is not possible to send or receive SMS. With the eSIM mobile data you can continue using your instant messaging applications such as WhatsApp or iMessage.

When do the days of my data plan start counting?

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The days start counting when you activate data roaming on your cellphone.

Therefore, the number of days in the plan will start counting down when you activate the eSIM, not when you install it.

How can I get a refund?

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At Holafly we are aware that our users may have unforeseen events after making the purchase. Therefore, you can request a refund in the following circumstances:

– You bought the eSIM without checking the compatibility with your cellphone.
– You canceled your trip or you no longer need the eSIM.
– Our eSIMs generally work fine, but if you experience connection issues, we can provide you with a full or partial refund.

Once the refund is approved, you will receive the money on to the same account with which you made the payment. This process can take between 5 to 10 business days.

For more details, terms and conditions, we invite you to read our Refund Policy.

Can I use my SIM card and Holafly eSIM at the same time?

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If you are using an Apple device, you can use your SIM card and your eSIM at the same time. Choose the SIM card for phone calls and SMS, and the Holafly eSIM for cellular data. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to receive or make phone calls as well as SMS.

How can I delete the Holafly eSIM once I’ve used my data?

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There is no need to delete the eSIM once you have finished using it. However, if you wanted to, you can do this by going to your phone’s SIM card manager.

How many times can I use my eSIM card?

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If needed or when changing phones during your trip, you can transfer your eSIM. However, note that you can only transfer the eSIM to two devices—the original one and a new one. Once you’ve installed it on a different device than the original, you won’t be able to reinstall it on the original device and you must deliver the eSIM from the original device to install it in the second device.

How can I check how much data I have left?

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To check the data balance you have left, log in to our Holafly Center with the credentials we sent you by email when you made the purchase. You can also check your data balance from the data settings on your device.

When should I set up my eSIM?

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You need WiFi to set up your eSIM so we recommend that you install and activate your eSIM just before your departure. You can also wait until you arrive at your destination to activate the eSIM but remember that you need a prior WiFi connection for the set-up process.

How do I set up the eSIM on my device?

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After your purchase, we will send a QR code to your email. Either print the QR code or open it on your computer. On your cell phone, go to Settings > Mobile/Cellular Data > Add Data Plan and scan the QR code. Your phone will allow you to set up a specific name to this data plan. You will now be able to switch between your Holafly data plan and the original plan from your provider. The Holafly data plan will only work once you arrive at your destination. Once you land, turn on data roaming on your cellphone settings and activate the Holafly data plan. Check the phone’s user manual for more details on adding a data plan. All eSIM products come with comprehensive set-up instructions.

Can I share data with other devices?

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Sharing data is only enabled for specific eSIMs. For example, most Unlimited Data eSIM doesn’t have the sharing data option with other devices. Please check the product page info to clarify whether the eSIM qualifies or not tethering.

How much data does my eSIM include?

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Holafly eSIM cards include data from 3GB to unlimited data plans. The availability of data packages may vary by destination.

You also have the option to top up data on your eSIM and extend the days of use.