需要多久時間才會收到啟用 eSIM 的行動條碼？

您購買 eSIM 時，行動條碼就會立即隨信寄出，通常在幾分鐘內您應該就會收到電子郵件。

如果電子郵件沒有出現在收件匣，可以先查看是否在垃圾郵件匣中。如果您超過 10 分鐘後仍未收到條碼，請至即時線上客服讓我們為您解決問題。

Other questions

When should I set up my eSIM?

You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process

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What happens if I use up my data or exhaust the days of validity?

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you.

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Can I use my SIM card and Holafly eSIM at the same time?

Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.

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Any more questions?

If you encounter any issues during this process, feel free to reach out to us 24/7 through our Live Support chat.

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