eSIM for the USA

Your plan activates immediately upon connecting your eSIM to any supported network. For example, if you bought a 1-day plan and you activate your plan at 10 AM, it remains active for a full 24 hours, concluding at 10 AM the following day.

Yes, you can do so by logging into your customer panel on the Holafly Center. You will find the United States eSIM plans you can purchase there. Once you’ve made your purchase, it will be activated immediately on the eSIM you have linked.

The United States digital SIM only comes with cellular data. It does not include a local phone number for phone calls or text messages. You can still make calls using apps like WhatsApp

Certainly! With the United States eSIM, you have the capability to share up to 1 GB of data per day across devices by creating a WiFi connection using your smartphone. Refer to your device instructions for guidance on setting up a WiFi connection via a mobile hotspot.

All smartphones with eSIM technology enabled are compatible. Still unsure? Check compatibility .

After your purchase we will send you a QR code and manual instructions to your email. Either print the QR code or open it on your computer. On your cellphone go to Settings > Mobile data > Add data plan and scan the QR code or enter the code manually. Your cellphone will allow you to assign a specific name to this data plan. You will now be able to switch between your Holafly data plan the original plan from you provider. The Holafly data plan will only be operational once you arrive at your destination. Once you land turn on data roaming on your cellphone settings and activate the Holafly data plan. Consult your phone's user manual for more details on adding a data plan. All eSIM products come with comprehensive set-up instructions.

Once you purchase your eSIM, you will receive a confirmation email with instructions to install it immediately using a QR code or manual code. Remember that once the eSIM is purchased, it cannot be returned.

Set up your eSIM before your departure. Once you reach your destination, just activate the data plan turning on data roaming. We recommend you print the QR code to take it with you on vacation, just in case. Remember that you need internet access to install the eSIM.

You don’t need to do anything to keep your WhatsApp number. You’ll automatically keep your number, contacts and conversations.

You can manage your eSIMs and access all purchased data plans by logging into your Holafly Center through the Holafly website.

The Holafly virtual SIM offers maximum speed coverage (4GLTE). But bear in mind that in some areas of limited coverage there may be a lower speed connection.

If you are using an Apple device, you can use your SIM card and eSIM at the same time. Choose the SIM card for calls and SMS and the Holafly eSIM for data on your device. Please note that your network provider may charge roaming fees for incoming and outgoing calls as well as SMS if your SIM card remains active.

Yes! But keep in mind that you don’t need to do so. As soon as your plan expires your eSIM will no longer work.

If you cannot find the code, please contact our 24/7 customer support team at help@holafly.com or our online chat function. We will resend the code to your email.

If you are using a dual SIM phone or an Apple device, you can use your physical SIM card and your eSIM in the same device. Choose the SIM card for phone calls and SMS, and Holafly eSIM for data from your device. Please remember that if you leave your SIM card activated, your mobile data network provider may apply data roaming charges to receive or make phone calls as well as SMS.

Whichever is available for your destinations and suits your travel needs better! You can choose plans from 1 to 90 days.

If you use all your data or run out of days, your eSIM card will no longer work and you will lose internet connection.

At Holafly we are aware that our users may have unforeseen events after making the purchase. Therefore, you can request a refund in the following circumstances:

– You bought the eSIM without checking the compatibility with your cellphone.
– You canceled your trip or you no longer need the eSIM.
– Our eSIMs generally work fine, but if you experience connection issues, we can provide you with a full or partial refund.

Once the refund is approved, you will receive the money on to the same account with which you made the payment. This process can take between 5 to 10 business days.

For more details, terms and conditions, we invite you to read our Refund Policy.

Your eSIM will connect to all the local phone networks that Holafly partners up with.

This eSIM includes unlimited data for the corresponding valid days. However, please note that the operator may reserve the right to apply a Fair Usage Policy, as it applies to all other network users. In particular, if the operator estimates the usage of more than 90GB of data in a month, they may temporarily reduce the speed to between 256-1024KB to avoid affecting other users. This limitation is intended to prevent network saturation and will be removed within 24 hours. If you think the local carrier has limited your speed, please get in touch with us by chat, and we will check if there is any incidence and how to restore your rate to the maximum speed permitted by the network.