Trustpilot

Reviews about Holafly

Holafly Reviews from Trustpilot

What our customers say

Discover the experience of other travelers through their eSIM reviews

We want you to have the best experience, with each purchase you will get:

Unlimited and limited Data plans

Choose the plan that best suits you and stay connected to your favorite apps.

  • Instagram
  • Facebook
  • Youtube
  • TikTok

Fast and reliable internet

Connect to the best networks at your destination with speed up to 5G.

No more roaming charges

No surprise charges. Pay only for the data you need for as long as you want.

24/7 customer support

Our 24/7 chat support is always ready to assist you with all your questions.

Read the most recent clients reviews:

Trustpilot

Based on 52,836 reviews on

Testimonial Avatar Trustpilot Dania Tarquinio
Truspilot 5/5
Reviewed on: Apr 17th 2024

HOLAFLY for the win!!! I was in 7 countries in 20 days and Holafly helped me navigate thru each country successfully. I was able to access the internet and use all my apps to book restaurants reservations, find public bathrooms, post photos on social media, etc. I would give Holafly 5 stars and recommend it to all. From a cost perspective, you simply can’t beat it. Installation was super easy and instructions were clear.

Testimonial Avatar Trustpilot coreen low
Truspilot 5/5
Reviewed on: May 16th 2024

Holafly with its unlimited data allows me to stay in contact wherever I go… Holafly with its unlimited data allows me to stay in contact with my workplace as well as with overseas associates without worrying I will be running out of data. Good when you need access to GPS, Internet connection is clear. The chat op team never fail to be available, easily reachable and know their work well. They are very accommodating and supporting with enquiries. Keep it up

Testimonial Avatar Trustpilot Nicole Tapias López
Truspilot 5/5
Reviewed on: Apr 2nd 2024

It was really easy and fast to install It was really easy and fast to install, connection was great and the fact that you get unlimited data for such a great price that actually works fast makes it so much better than the usual sim you would buy at the airport where you only get a few gigabytes.

Testimonial Avatar Trustpilot Dany
Truspilot 5/5
Reviewed on: Apr 10th 2024

Holafly is the best solution when I am… Holafly is the best solution when I am traveling overseas. It is unlimited and i have never had a single issue with them. Comparing to others, no one has unlimited data. I had used in Japan, Indonesia, UK, Italy, France and Spain. I recommend to all my friends and family. Kudos to Holafly!!

Testimonial Avatar Trustpilot Kelli Brockman
Truspilot 5/5
Reviewed on: Mar 5th 2024

I purchased three e-SIMs from Holafly… I purchased three e-sims from Holafly for a recent holiday to Papua New Guinea, Guam and Japan. They were easy to load and worked well. I had great coverage in each country and had no issues with install or use. I will be using Holafly for all future trips and would highly recommend.

Testimonial Avatar Trustpilot Milet Miranda
Truspilot 5/5
Reviewed on: Jul 22nd 2024

100% will recommend! Holafly eSIM was my trusted companion during my Nordic adventures for almost a month. From Finland, Iceland, Norway, Sweden to Denmark, I never have to worry about getting lost because I always had internet connection. Even in remote places in Finnish Lapland and Iceland, I had at least 4G while my companions, who were using other brands, lost their connection. I would definitely recommend Holafly eSIM to anyone looking for reliable and unlimited data.

Your next adventure is waiting for you!

Take a look to the most popular destinations
Europe

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USA

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Japan

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Turkey

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Asia

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Indonesia

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United Kingdom

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Morocco

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Mexico

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Still have doubts? That’s okay!

Find more information in our Frequently Asked Questions

What is an eSIM?

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An eSIM (embedded SIM) is a digital SIM card that can be installed directly into your smartphone or other mobile devices. It is an alternative to the physical SIM card you’re used to. Read more

Can I top up my eSIM?

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Yes, you can do it by entering the Holafly Center or through our App.

What do I do if I delete or lose my eSIM’s QR code?

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If you cannot find the code, please contact our 24/7 customer support team at help@holafly.com or our online chat option. We will resend you the code through email.

Do I have to activate data roaming on my device?

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Yes. To ensure that your eSIM gets the best coverage, you must turn on data roaming on your cellphone’s settings. This will not incur any additional charges, as long as you have already set up the Holafly eSIM.

What is the speed that I will have with the Holafly eSIM?

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With your Holafly eSIM you can connect at 4G, LTE and 5G speeds like any local data line. However, keep in mind that in remote or poor coverage areas, your mobile could connect at lower speeds.

Can I keep my WhatsApp number?

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Yes, you will keep your WhatsApp number with all your conversations and contacts. You can use it just like normal.

When will I receive my eSIM?

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Once you make the payment, we will send your Holafly eSIM to the email you entered during the purchase process. Say goodbye to the days of waiting for a physical SIM card in the mail.

What smartphones have eSIM support?

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Since the launch of the iPhone 14 without a slot for physical SIM cards, eSIM technology has become increasingly popular. Many compatible mobile phones, including Samsung Galaxy, iPhone devices like the iPhone XS Max, Google devices, OPPO, and more, support eSIM. Go here o check the complete list of eSIM compatible devices.

Can I call and send SMS with my Holafly eSIM?…

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Unfortunately, it is not possible to make calls, send SMS, or receive SMS. However, with the eSIM mobile data, you can continue using instant messaging applications such as WhatsApp or iMessage.

Is Holafly the best eSIM provider?

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Holafly offers a convenient and cost-effective eSIM solution for travelers. Compared to other eSIM providers, Holafly stands out with its extensive coverage, competitive data plans, and affordable pricing. With Holafly, you can easily set up your eSIM and enjoy reliable network coverage during your travels.

How can I get a refund?

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At Holafly we are aware that our users may have unforeseen events after making the purchase. Therefore, you can request a refund in the following circumstances:

– You bought the eSIM without checking the compatibility with your cellphone.
– You canceled your trip or you no longer need the eSIM.
– Our eSIMs generally work fine, but if you experience connection issues, we can provide you with a full or partial refund.

Once the refund is approved, you will receive the money on to the same account with which you made the payment. This process can take between 5 to 10 business days.

For more details, terms and conditions, we invite you to read our Refund Policy.

Can I use my SIM card and Holafly eSIM at the same time?

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If you are using an Apple device, you can use your SIM card and your eSIM at the same time. Choose the SIM card for phone calls and SMS, and the Holafly eSIM for cellular data. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to receive or make phone calls as well as SMS.

How can I delete the Holafly eSIM once I’ve used my data?

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There is no need to delete the eSIM once you have finished using it. However, if you wanted to, you can do this by going to your phone’s SIM card manager.

How many times can I use my eSIM card?

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If needed or when changing phones during your trip, you can transfer your eSIM. However, note that you can only transfer the eSIM to two devices—the original one and a new one. Once you’ve installed it on a different device than the original, you won’t be able to reinstall it on the original device and you must deliver the eSIM from the original device to install it in the second device.

How can I check how much data I have left?

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To check the data balance you have left, log in to our Holafly Center with the credentials we sent you by email when you made the purchase. You can also check your data balance from the data settings on your device.

When should I set up my eSIM?

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You need WiFi to set up your eSIM so we recommend that you install and activate your eSIM just before your departure. You can also wait until you arrive at your destination to activate the eSIM but remember that you need a prior WiFi connection for the set-up process.

How do I set up the eSIM on my device?

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After your purchase, we will send a QR code to your email. Either print the QR code or open it on your computer. On your cell phone, go to Settings > Mobile/Cellular Data > Add Data Plan and scan the QR code. Your phone will allow you to set up a specific name to this data plan. You will now be able to switch between your Holafly data plan and the original plan from your provider. The Holafly data plan will only work once you arrive at your destination. Once you land, turn on data roaming on your cellphone settings and activate the Holafly data plan. Check the phone’s user manual for more details on adding a data plan. All eSIM products come with comprehensive set-up instructions.

Can I share data with other devices?

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Sharing data is only enabled for specific eSIMs. For example, most Unlimited Data eSIM have the sharing data option with other devices. Please check the product page info to clarify whether the eSIM qualifies or not tethering.
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