Saily eSIM review: Is it worth it in 2025?

Having launched in 2024, Saily is one of the latest additions to the eSIM market. While growing in popularity, Saily is still a new provider with little time under its belt.

Our comprehensive Saily eSIM review tells you all you need to know about the company, its features, and whether or not you should consider getting an eSIM from them.

What is Saily?

Saily is a virtual SIM service created by NordSecurity, the cybersecurity company behind NordVPN and NordPass.

Currently, Saily offers plans in 200 destinations worldwide. You can get one either through the Saily app or through their website. The company offers both limited and unlimited data packages; all plans are data-only, which means that you don’t get a phone number for calls or SMS messages

Let’s take a look at some of the main pros and cons of the service.

Data plans and pricing

Saily provides data plans with options ranging from 1 GB to 20 GB. The plans last for either 7 or 30 days. There are also unlimited data packages lasting for 15 days only for certain destinations such as the United States, France, and Italy.

You’ll also find regional and global eSIM plans. They’re more expensive than local plans but include multiple destinations in a single eSIM, with some plans lasting up to 365 days. That said, the longer duration doesn’t offer more data. Regional and global plans offer no more than 20 GB of data, except for the Europe plan, which goes up to 100 GB.

Needless to say, 20 GB won’t last you a year of constant travel; you’ll have to keep topping it up to stay connected.

Single destination plans range from $1.99 USD to $44.99, with prices going up to $179.99 for regional plans. To avoid going through each of Saily’s nearly 200 plans, let’s take a look at some of the most popular options:

Since all of Saily’s plans offer limited cellular data, you’ll want to keep an eye on your usage to avoid running out. If you see that you’re getting close to using your data limit, consider buying a top-up to add data to your existing Saily eSIM. 

As it stands, data for top-ups costs the same as data for a new plan.

Payment methods

You can buy a Saily eSIM using the most popular payment methods, such as credit card, Google Pay, Apple Pay, or PayPal.

Coverage

Saily currently offers coverage in 200 destinations, as well as seven different regional plans and a global plan. Keep in mind that regional plans may not cover every country in the area, and the global plan won’t cover every country in the world. So if you’re going for a regional plan, make sure it covers every destination you plan to visit.

Regarding connection speeds, you can expect 5G coverage wherever available, with 4G and 3G speeds where it isn’t. Keep in mind that 5G is typically only available in populated areas in and around cities. So don’t expect lightning-fast speeds if you’re out exploring in the wilderness.

Just like most eSIMs, Saily will connect you to local providers wherever you go, so the coverage will also inevitably depend on the provider they’re using in your destination country.

Customer support

Having a long list of destinations and solid coverage is all well and good until your Saily eSIM stops working or you have urgent questions about the service. That’s when you need a solid customer support team to help you. 

Saily does have a vast knowledge base on its Help Center page, but users might face some difficulty getting to a real customer support agent. First of all, live chat isn’t available on the website. The best you can do is tap the Submit a request button on the top right corner of the Help Center page, fill out a form, and wait for someone to respond via email.

The only way to get to the live chat is through the app. You’ll need to open the app, navigate to the Help section, select either of the three options presented, then tap Contact support, fill out a form, and then be directed to the live chat.

Unfortunately, there’s no easier way to get fast help from an agent. It’s a stark contrast when you compare Saily to Holafly, where you’re never more than one or two buttons away from talking to a real support agent on the website or the app.

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Refund policy

Saily’s refund policy is fairly flexible. They offer refunds for unused plans and plans where less than 1% of the data was used. You can still ask for a refund if you encounter issues after using more than 1% of your data limit, with such requests being evaluated on a case-by-case basis.

All refund requests need to be filed within 30 days of purchase, and it takes up to five working days for Saily to evaluate your request and get back to you. If you’re granted a refund, it’ll take up to 30 days for it to get transferred to your account.

Security features

With Saily being a part of the cybersecurity giant NordSecurity, you’d expect to have some extra security features implemented into the service. And you’d be right. 

Saily allows you to change your virtual location by routing your internet traffic through a server in a different country. It also includes an ad blocker and a web protection feature that reduces trackers and filters out potentially malicious websites. These have no direct impact on the quality of the eSIM service itself, but are a nice bonus to have available.

Saily app

You can use Saily’s eSIMs without the app, but the dedicated apps for iOS and Android make it easier and quicker to buy and activate your eSIM and track mobile data usage. 

All in all, it’s a fairly simple yet intuitive app. The eSIM shop, Help Center, Credits, and profile information are a click away from the home screen. It’s also easier to activate your eSIM on the app than manually. The only main drawback is the difficulty getting through to a live support agent.

• Pros:
  • Information about the installation is available on the app.
  • It’s easy to browse through the different destinations available.
  • You can check destinations without creating an account on the Saily app.
  • Shows information about data usage, how long your plan lasts, and if it’s active.
• Cons:
  • Harder to contact customer support through the mobile app.

Saily eSIM review: Customer opinions 

Even though Saily has been available for just over a year as of this article’s writing, it already has multiple reviews and a decent ranking on Trustpilot. We advise checking reviews to learn more about user experience before making a purchase decision.

Is the Saily eSIM worth it?

Saily is a solid option with affordable pricing and good coverage. However, being a relatively new service, there are a few things it can still iron out, such as the hard-to-access customer support and the lack of unlimited data plans for popular destinations such as Greece, Thailand, Turkey, Japan, and more.  

If you’re looking for a tried-and-tested eSIM service, Holafly is the way to go. With many years in the eSIM game and more than 50,000 reviews on Trustpilot with an average rating of 4.6/5, Holafly is the most trusted eSIM provider worldwide. Enjoy unlimited data with all plans, 24/7 customer support, and coverage in 200+ destinations.

In addition, if you need an option for longer periods of travel, Holafly Connect is ideal. With three monthly eSIM subscription plans (10 GB, 25 GB, and unlimited data), you can enjoy reliable Internet while hopping from country to country.

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Rokas Aniulis

Senior SEO copywriter

A senior SEO writer from Lithuania, combining my passion for writing and travel at Holafly. With years of experience in technical fields, I'm here to answer all of your questions about staying connected. I specialize in turning even the most complicated topics into something everyone can understand.

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