MobiMatter review: Is the eSIM marketplace legitimate?

With so many eSIM providers on the market today, how do you choose the best one? MobiMatter offers a solution by including a number of eSIM providers into a single marketplace. 

But before you commit to a purchase, you need to understand all the features and services, advantages and disadvantages, as well as real testimonials from people who actually used their services. You’ll find it all in this comprehensive MobiMatter review.

What is MobiMatter? 

MobiMatter is primarily an eSIM marketplace that also offers some local SIM card options. It doesn’t have its own eSIM product but sells eSIM plans from other providers. It functions as an intermediary, which has advantages and disadvantages. 

The company is based in Abu Dhabi and has been around since 2022. It aims to present people with the most affordable offers and help them find the best eSIM providers while traveling abroad. 

MobiMatter eSIM overview

Before we dive deeper into everything that MobiMatter has to offer, let’s take a quick look at its main advantages and disadvantages.

MobiMatter eSIM review: Features and services

No MobiMatter review would be complete without a detailed review of its advantages and disadvantages, data plans, connectivity review, and more. So, let’s start.

MobiMatter eSIM Data Plans

Since the marketplace involves a number of providers, there are plenty of unique eSIM offerings to choose from. Make sure to look for a plan that meets your data needs and promises good coverage in the country you’re visiting. Besides that, check the validity and, of course, the prices. Let’s take a look at some examples of plans in the USA and Europe

As of right now, you can find eSIM options for over 190 countries on the marketplace, as well as various regional and global packages. There are seven providers for regional plans:

• Sparks
• eSIMGo
• Ubigi
• Three
• Airalo
• AIS
• TSimTech (only for Asia)

USA

This marketplace currently offers 70 eSIM plans from different providers. If you exclude the Global option from your search, you will still have an overwhelming 62 plans to choose from. Each provider has a unique set of offers, so make sure you go through all of them to find one that suits you best.

Feeling overwhelmed? Well, that’s just a small portion of the plans offered on MobiMatter. This brings us to one of its downsides — while there’s a lot on offer, it’s quite hard to find the plan you need because there are simply too many options thrown together on a single page.

Europe

There are 57 unique regional Europe plans on MobiMatter. Here’s what you’ll find when looking for EU-specific plans.

Once again, these are just a few of the entire list of plans available. Make sure you go through all of them when looking for the option that works for you.

How to Install and Activate MobiMatter eSIMs

When you buy from the MobiMatter eSIM marketplace, you can use your eSIM instantly by scanning the eSIM QR code. Make sure to check if your phone is eSIM-compatible at all before purchasing one, though. A phone that doesn’t support eSIM technology won’t work with eSIMs.

The setup process differs slightly depending on your device, but they’re all pretty similar. You’ll have to:

• Go to your Settings.
• Open the Mobile Service settings.
• Locate the Add eSIM button.
• Scan your QR code to start the setup process. 

Once that’s done, simply follow the prompts and you’ll be done in a couple of minutes.

If you’re shopping on the app, and this is your first purchase, your app will recognize your eSIM automatically. If you have used this multiple times, the app will ask you whether you want to top up your previous eSIM or buy a new one.

MobiMatter Coverage

Since MobiMatter is just a marketplace, it has no impact on the coverage or internet speeds of the plans sold on the platform. It all depends on the providers that sell their eSIM plans there.

Most of these packages offer 4G speeds, but some offer 5G connectivity in areas where this is supported. Keep in mind that 5G is typically only available in and around cities, so don’t expect high-speed internet when out exploring less populated areas, even if the plan includes 5G coverage.

MobiMatter Mobile App

You can easily find the Mobilematter app on Google Play or Apple Store. Purchasing through the app is pretty similar to the website version of their service. However, you will be prompted to sign up instantly when you open the app. However, if you don’t want to create an account, you should find the Continue as guest option on the bottom right corner.

The rest of the steps while purchasing the eSIM are the same. First, you pick the data plan, add your credentials and email address, and make the payment. The QR activation code will be sent to you immediately after purchase.

On top of buying eSIMs, you can use the app to check the remaining data on your eSIM and manage multiple eSIMs at once if you need to. You can also see your rewards and change your currency or language. At the moment, MobiMatter offers English, Arabic, Turkish, Russian, and Hebrew.

MobiMatter Refund Policy

This is a good moment to remember that MobiMatter is not a provider but a reseller, so they will follow the operator’s policies. And that’s where things get really confusing. 

Some providers don’t offer refunds for any eSIMs that you manage to activate. Others may offer a partial refund if the eSIM stops working. But since MobiMatter doesn’t store the refund policies of all providers on the app or website, you’ll have to do your own research just to figure out if you can get your money if things go wrong.

However, you most likely won’t get your refund if:

• You did not seek help from MobiMatter.
• You damaged the product (e.g., deleted eSIM, damaged or lost device).
• You made the wrong purchase and activated the wrong product.
• You partially used the eSIM.
• You are not satisfied with the network performance.

MobiMatter customer support

How can a single customer support team solve possible issues coming from a whole bunch of providers? Well, they can’t really do it on their own, which is why there’s no live chat or phone number to contact if you need help.

You can browse the FAQ section to get solutions to the most common problems. If none of that helps, your only option is to fill out a tech support ticket in the Help & Support section. If there’s an issue on the provider’s end, MobiMatter will have to contact the provider before getting back to you, so don’t expect a rapid response.

User Reviews About MobiMatter

With a Trustpilot rating of 4.2/5 over more than 18,000 reviews, it’s clear that MobiMatter is a legitimate service for what it is — a marketplace. That doesn’t speak for the quality of the eSIMs sold, though. 

Many eSIM providers on the platform have a worse Trustpilot rating. For example, Airalo only has a score of 2.6/5, and MobiMatter has no control over the quality of Airalo’s service.

Positive reviews

Negative reviews

Alternative to MobiMatter eSIM: Holafly eSIM with unlimited data

Don’t want to buy your eSIMs through a third-party reseller? Holafly offers you an option you can trust. With a Trustpilot score of 4.6/5 over 48,000+ reviews, it’s arguably the most reputable eSIM provider in the market. 

Get eSIM plans for 200+ destinations, enjoy access to 24/7 customer support via live chat and WhatsApp, a flexible refund policy, and easy to use apps for iOS and Android. All Holafly plans include unlimited data, so you won’t have to track your data usage or worry about losing connection at the worst time.

Holafly vs. Mobimatter

Here’s what you should know about Holafly if you decide to go down that route and how it compares to MobiMatter.

Our final review of MobiMatter: Is it worth it?

MobiMatter is a solid option for what it is — a marketplace. It does give you plenty of eSIM options to choose from, though the sheer number of them can get a bit overwhelming. Unfortunately, it suffers from the same issues all third-party resellers do. They have little control over the quality of the end product, no matter how good their own service is.

Holafly offers great eSIM options straight from the provider. The quality of the eSIMs is entirely on us, and we take pride in providing the best user experience possible.

Get an eSIM you can trust

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Plans that may interest you

Europe

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USA

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Rokas Aniulis

Senior SEO copywriter

A senior SEO writer from Lithuania, combining my passion for writing and travel at Holafly. With years of experience in technical fields, I'm here to answer all of your questions about staying connected. I specialize in turning even the most complicated topics into something everyone can understand.

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