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Maya eSIM review: Prices, features, and plans for 2025
Read a complete Maya Mobile eSIM review, covering pricing, plans, compatibility, refund policies, and customer service supported with real user reviews.
Maya Mobile is an international company that offers coverage in over 200 destinations with limited and unlimited data plans, but how good is their service in 2025?
In this detailed Maya eSIM review, we examine all the key details that will help you decide whether or not to use Maya for your next trip.
Peace of mind before you fly
Set up your eSIM before travel and get unlimited data on arrival.
How does the Maya Mobile eSIM work?
Maya Mobile eSIM works like any virtual SIM card. It helps connect you to local networks in their supported destinations using the eSIM tech that’s pre-built into your phone. But how does that work when travelling?
To use an eSIM, the first step is to find your ideal data plan based on your destination, install it, and activate data roaming upon arriving at your destination.
Maya eSIM plans and pricing
When looking for data plans with Maya, you’ll find two different options: limited and unlimited plans. The availability of these plans might vary depending on where you’re travelling.
Both the limited and unlimited data plans work from 5 to 30 days, and there’s an auto-renew option to extend your eSIM plan for up to 180 days.
When choosing an unlimited plan with Maya, you face two separate options:
- One with 3 GB of high-speed data, which is cheaper
- Another one with 5 GB of high-speed data, which is more expensive
As for limited data plans, these range anywhere from 3 GB to 40 GB. Plus, on limited and unlimited plans, you’ll connect to 4G and 5G networks when available.
Here’s a quick breakdown of pricing for each of the available plans:
- Limited data plans: Plans start at £5.99 for 3 GB and reach up to £29.99 for 40 GB, with validity varying from 5 to 30 days. The data your plan includes will vary depending on your travel destination.
- Unlimited data plans: Plans range from £2.19 to £4.29 per day, with a daily cap of 3 GB of high-speed data. For 5 GB of high-speed data, daily pricing starts at £3.69 and reaches £5.90.
Maya eSIM network coverage
Based on your travel destination, Maya will connect to various local carriers, offering up to 5G connectivity when available.
Some of the available mobile networks you’ll connect to are:
- USA: Verizon and AT&T
- Australia: Optus
- France: Orange & Free Mobile
- Thailand: True
- Italy: Iliad & Vodafone
This said, some customers quote “unstable” internet connection, with “even basic apps like Google maps tak[ing] a long time to load.”
Also, when choosing a plan, you’ll need to double-check the eSIM information. Even though the product page mentions 5G connectivity, the eSIM specifications are often different.
Maya eSIM compatibility
The Maya eSIM is compatible with various devices, including iOS, Android, and Google eSIM phones.
Other devices, like laptops or smartwatches, don’t appear in their compatibility section, so it’s better to avoid purchasing a Maya eSIM if it’s not listed on their website.
If you have doubts about whether your device can use a Maya virtual SIM card, you can check their device compatibility list.
Maya eSIM refund policy
The Maya Mobile refund policy is quite strict. Even though it mentions that they offer 100% refunds, this is true only in the following cases:
- If you couldn’t install the eSIM on your device.
- If your Maya eSIM is not working on your chosen destination.
It’s important to note that if you consumed 10% of your plan allowance on limited plans or over 1 GB on unlimited data plans, your eSIM is no longer eligible for a refund.
Other terms and conditions to consider when requesting a Maya refund include:
- Maya Mobile can refund your money using in-store vouchers, like Maya Mobile Reward Points.
- There are no partial refunds for any eSIM data plans.
- Refunds are only available within 30 days of your purchase.
- If there’s misleading information, Maya Mobile doesn’t offer refunds, as stated in this Trustpilot review.
Finally, to request a Maya refund, you’ll need to submit a request on their help website, including as many details as possible.
Maya eSIM customer service
Your main option to contact Maya customer support is available through a ChatBot but you can switch to a human agent by typing “Agent” on the chat and providing them your email.
After giving your email address, you’ll receive an answer in your email in the following hours.
Another option is to use the “Contact Us” option on the main menu to submit a request to the support team based on your needs.
Lastly, you can check the “FAQs” menu in case you have specific questions regarding your mobile data plan.
How to activate a Maya eSIM
Like other eSIM companies, the Maya eSIM activation requires five steps:
- Purchase your preferred data plan and receive a QR code in your email.
- Scan the QR code and follow the instructions to activate your Maya eSIM.
- Upon arriving at your destination, activate the data roaming on your secondary data plan.
- Turn off the mobile data roaming on your primary eSIM/SIM card to avoid extra expenses.
- Wait up to 15 minutes for your internet connection to kickstart.
Review of Maya eSIM: Final verdict
The Maya eSIM is a complete option compared to eSIM providers like Ubigi or MobiMatter, but the service has a few drawbacks noted by customer reviews.
For example, some customers quote that their phone is not compatible with Maya Mobile, even though it is eSIM-compatible. Others have had a messy experience with customer support and connectivity problems, as stated by this customer on Trustpilot.
There are other, more widespread, difficulties linked to the Maya eSIM solution. These include not having a warning when a new billing cycle comes for auto-renewal plans, potentially misleading information on their product pages, or the eSIM having issues with basic apps like iMessage.
Overall, choosing a Maya eSIM does give you flexibility with the data plan that fits your travel needs. However, with uncertain information leading to potential stresses about coverage and internet speeds while abroad, the service may not be the most reliable on the market.
Choose a reliable eSIM trusted by millions
Looking for a stable connection, unlimited data, and an eSIM that does what it says on the tin?
Our go-to is the Holafly eSIM. With a 4.6 rating on Trustpilot from over 50,000 reviews and 24/7 customer support, you can be sure to receive a high-quality eSIM service for your travels.
Pricing for Holafly starts at $6.90, but the more days you purchase, the lower the price is on your travel eSIM, which can cost as little as $1.55/day.
Plus, if you plan to travel for a long time, you can stay online effortlessly with Holafly Connect. Choose from unlimited, 25 GB or 10 GB data plans.
Other features are worth mentioning regarding the Holafly eSIM service, like the following:
- Coverage in 200+ destinations
- Up to 5G connectivity when available through different local networks
- Up to 1 GB of data sharing per day based on your eSIM plan
- Monthly postpaid eSIM plans, which are ideal for stays longer than 30 days
- 24/7 customer support through different channels
- Customizable days plans from 1 to 90 days
- Website available in 19 languages
- Mobile app for iOS and Android
- Super-flexible refund policy
An eSIM you can rely on
Join over 1 million customers and get connected with our trusted, global services.
FAQ about Maya Mobile eSIM
Yes. Maya Mobile is a recognised eSIM company that has been around since 2021.
No. With your Maya travel eSIM, you’ll only get mobile data. None of its plans include a phone number or text messages.
No. There’s no Maya Mobile app to use on iOS or Android devices.
Plans that may interest you
I first started my content creation journey as a freelancer in 2019, before connecting with Holafly in 2021. At Holafly, my travel and tech interests come together in one place as I craft high-quality articles about the eSIM and related markets. My content aims to help travelers stay connected, wherever they are.
