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Maya eSIM refund: When can you request one?
Explore when Maya offers full refunds based on their terms and conditions and how to request one based on the eligible refund cases.
Are you having issues with your Maya eSIM and planning to request a refund? You need to check whether your case is eligible for a refund based on company policies.
Here, we’ll explain everything about requesting a Maya eSIM refund and offer a different alternative, a travel eSIM from Holafly, if you want to avoid headaches while abroad.
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Does Maya offer refunds?
Yes, Maya does offer refunds, but only in eligible cases based on their company policies after a review process.
Planning on requesting a refund for a Maya eSIM? Let’s discuss whether your case will be approved or rejected in more detail.
Disclaimer: The data in this comparison is accurate as of October 13, 2026, and is subject to change.
When does Maya offer a refund?
Maya only offers refunds in two cases.
If your trip was cancelled, your phone isn’t eSIM-compatible, you purchased an unnecessary plan or extra data, or your eSIM is unused, you are eligible for a 100% refund without further questions.
If your eSIM stopped working, but you must note the following when applying for this type of refund:
- If you’re using a prepaid eSIM plan and have consumed over 10% of the data allowance, you aren’t eligible for a refund.
- If you’re using an unlimited eSIM and have consumed over 1 GB, you aren’t eligible for a refund.
These cases occur because Maya will consider your eSIM successfully activated and working on the local network, so keep an eye on your data usage.
Lastly, Maya doesn’t offer partial refunds. You can still contact Maya’s support team for further assistance.
How to request a Maya eSIM refund?
If your eSIM is eligible for a refund, Maya offers a straightforward process to request it within 30 days after the payment.
Here’s what you’ll need to do to open a refund request:
- Go to the Help Maya website and press “Submit a request.”
- Choose “Customer Service (Technical Support & Billing Support)” to continue.
- Write down your email address, subject (Refund), and why you request a refund.
- Choose your device type and model. Optionally, include your location and attach any proof that your eSIM is not working or has stopped working.
- Lastly, press submit, and your refund request will be reviewed. You should get an answer in less than 24 hours.
Other methods include contacting customer support via live chat at www.maya.net or by emailing your issue to support@maya.net.
How can I cancel an order for a Maya eSIM?
After purchase, you can request a cancellation before installing your eSIM. This is a different process from a refund.
As soon as possible, contact Maya through support@maya.net or submit a request as mentioned above, changing the subject to “Cancellation” and explaining why you no longer need a Maya eSIM.
Upon reviewing your case, you’ll receive an answer regarding the cancellation and a 100% refund within a day.
Choose an eSIM provider with flexible refunds and 24/7 customer support
After reviewing the eligible reasons to request a Maya eSIM refund, it’s fair to say it’s a pretty strict service, and that leaves room to choose an international eSIM provider that gives you peace of mind.
If you compare Maya Mobile to Holafly, you’ll experience flexible refunds in the following cases:
- Connectivity issues: Holafly offers a partial or full refund depending on the connectivity issue you experienced.
- Service withdrawal: Holafly offers a full refund if you no longer need your eSIM or if there are any major changes to your data plan.
- Incompatible or locked phone: Holafly offers a full refund if your device is locked by a carrier or is not eSIM-compatible.
Compared to Maya and other eSIM providers, such as refunds from Airalo or Ubigi, Holafly promptly helps you through WhatsApp and live chat 24/7 if you need to request a refund.
Lastly, with Holafly, you’ll get coverage in 200+ destinations with up to 5G connectivity when available, plus additional benefits like data sharing, customizable days, and pricing as low as £1.29/day (~$1.69 USD).
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I first started my content creation journey as a freelancer in 2019, before connecting with Holafly in 2021. At Holafly, my travel and tech interests come together in one place as I craft high-quality articles about the eSIM and related markets. My content aims to help travelers stay connected, wherever they are.
