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Ubigi eSIM review 2026: Plans, pricing and features
Ubigi eSIM review covering plans, coverage in 200+ destinations, customer support, refund policies, and features for travelers in %%currentyear%%.
Ubigi is an eSIM provider offering data plans in 200+ destinations, with options ranging from one-time purchases to monthly and annual subscriptions. Pricing varies by destination, with plans starting from around AUD $3 in some locations. You can choose from small data packages, such as 500 MB plans, to unlimited data plans available in selected countries. However, plan availability, network coverage, and support options vary depending on where you’re travelling.
In our Ubigi eSIM review, we’ll discuss all these features, network coverage, data speeds, and some alternatives so travelers can make an informed choice before their trip. We’ll also look at Holafly, a travel eSIM provider offering unlimited data in many destinations.
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How to get an Ubigi eSIM?
Head to Ubigi’s official website and follow these instructions:
- Search for your destination and browse the available data plans.
- Choose the plan that best suits your trip, whether it’s a one-time, monthly, or annual plan (availability varies by destination).
- Before purchasing, review the plan details, including network coverage, data allowance, and validity. Make sure your device supports eSIM. If you’re an existing customer, you can also top up a compatible Ubigi eSIM.
- Complete your purchase using a supported payment method, such as a credit or debit card or a digital wallet where available.
- Follow the installation instructions provided after purchase. Depending on your device and purchase method, you may install the eSIM by scanning a QR code or using the Ubigi app.
- Your eSIM or data plan will activate according to the activation policy for your selected plan, typically when it first connects to a supported network.
- Use the Ubigi app to monitor your data usage, manage your account, and purchase top-ups.
Ubigi eSIM features review
Ubigi eSIM data plans are available for eSIM-compatible smartphones, tablets, Windows laptops, and some cars. Here’s more about the network coverage and quality, plans and pricing, customer service, and contract policies when using a Ubigi eSIM data plan.
Disclaimer: The data in this article is accurate as of Aug 10, 2026, and is subject to change.
Network coverage and quality
According to Ubigi, they offer coverage in over 200 destinations, including countries in Africa, Asia, Europe, Latin America, North America, the Middle East, Oceania, and the Caribbean.
The eSIM Ubigi works with 3G/4G/5G networks, depending on the destination. You can check which network your eSIM will be using, as the partner network providers are listed for each plan.
Before purchasing, travellers can check network availability and supported partner networks for their destination to better understand the expected coverage.
Data plans and prices
Let’s talk about the different data plans from Ubigi. There are three plan types: one-off, monthly, and annual. Here’s what you need to know about each of them:
- One-off plans: These plans are available with different validity periods, typically ranging from 1 day to several months, depending on the destination.
- Monthly plans: These plans automatically renew until cancelled. Some subscriptions include a minimum commitment period, so check the cancellation terms before purchasing.
- Annual plans: These plans provide 12 months of service and are paid upfront. If enabled, they may automatically renew at the end of the annual billing period.
When purchasing a Ubigi eSIM card, users can purchase single-destination, global, or regional data plans. These are the available regions:
- Asia: 26 destinations
- Caribbean: Some plans include only 5 Caribbean destinations, while others include 29.
- Europe: 38 destinations
- Middle East: Some plans include only 9 destinations, while others include 14.
- Americas: 25 destinations
- Africa: 28 destinations
- Oceania: 12 destinations
- World: 178-201 destinations (depending on plan type)
Note: Some destinations are only available within regional packages, not as single-destination Ubigi plans.
Here’s a price list for Ubigi eSIM cards for popular destinations:
Japan
| Data limit | Price (AUD) | Duration |
|---|---|---|
| 1 GB | $6 | 3 days |
| 1 GB | $7 | 30 days |
| 3 GB | $13 | 15 days |
| 5 GB | $17 | 15 days |
| 10 GB | $24 | 7 days |
| 25 GB | $55 | 30 days |
| Unlimited | $67 | 15 days |
| Unlimited | $112 | 30 days |
Indonesia
| Data limit | Price (AUD) | Duration |
|---|---|---|
| 1 GB | $7 | 7 days |
| 3 GB | $12 | 15 days |
| 10 GB | $24 | 7 days |
| 10 GB | $28 | 30 days |
| 25 GB | $48 | 30 days |
| Unlimited | $42 | 7 days |
| Unlimited | $69 | 15 days |
| Unlimited | $102 | 30 days |
Customer service and technical support
Ubigi offers customer support through multiple channels. Users can access support via the online contact form on the Ubigi website. The contact form may ask for details such as your name, email address, eSIM information, device model, and issue description to help the support team investigate your request.
The Ubigi app provides access to help resources and account management features. However, users may need to visit Ubigi’s website to submit a support request.
Ubigi maintains a comprehensive Help Center with detailed troubleshooting guides, FAQ sections, and step-by-step tutorials covering various devices and scenarios. This self-service resource addresses common issues from eSIM installation to connectivity problems across iOS, Android, and Windows devices.
For assistance, visit Ubigi’s Help Center contact page to submit your query, and include relevant details such as your eSIM number and device information to expedite your request.
eSIM compatibility
Check compatibility before purchasing:
- iPhone/iPad: Go to Settings → General → About and check whether an EID number is listed.
- Android: Go to Settings → About Phone (or SIM Manager/Network settings) and check whether an EID is listed.
- Windows: Windows+I > Network and Internet > Cellular
Check Ubigi’s full compatibility list for your specific device. If your device isn’t listed but has eSIM hardware, contact support before buying.
Refund note: If your device is incompatible or carrier-locked, contact Ubigi support as soon as possible to check whether you are eligible for a refund. Refund eligibility may change once the eSIM has been activated or mobile data has been used.
Contract and cancellation policies
Understanding Ubigi’s refund and cancellation terms is essential before purchasing a data plan, especially if your Ubigi eSIM isn’t working. Ubigi’s refund policy depends on which type of purchase you made:
For preloaded eSIM profiles purchased on the Ubigi website:
Refunds are only available if you have not used any data from your purchased plan. Once you activate or use your data plan, you generally won’t be eligible for a refund.
However, if you cannot use the data plan due to device incompatibility or a carrier-locked phone, you can contact Ubigi support to check whether you are eligible for a refund. If your phone is carrier-locked, contact your mobile carrier to request an unlock. You may need to provide your device’s IMEI number, which you can usually find in your phone settings.
Important: Some Ubigi eSIMs have an activation deadline after purchase. Check the plan details to confirm the validity period before activating your eSIM.
For recharges/top-ups purchased through your Ubigi account:
If you recharge your existing Ubigi account (via the app or ubigi.me), you generally won’t be eligible for a refund once you start using the service. However, Ubigi may review refund requests related to technical issues on a case-by-case basis. Keep in mind that top-ups on Ubigi eSIMs are not eligible for refunds once you’ve started using the service.
Additional refund restrictions:
- Data plan replacements are not possible
- Transferring data plans to other Ubigi accounts is not allowed
Important: Avoid deleting your Ubigi eSIM before contacting support, as you may need to provide eSIM or account details during the refund review process.
How to request a refund:
To initiate a refund, contact Ubigi’s customer service team via their online form and attach your payment receipt within 14 business days of the purchase date (or the date the technical issue occurred). If eligible, refunds are processed within 10 business days through your original payment method.
Cancellation policy:
One-off plans simply expire at the end of their validity period. Monthly and annual subscriptions can be cancelled according to the terms of the selected plan. Annual plans are typically paid upfront for the full subscription period.
Enjoy stress-free traveling with Holafly
For travelers ready to book their next trip, a Holafly eSIM gives you unlimited data, 5G speeds, and 24/7 customer support across 200+ destinations, with a flexible refund policy and plans to match any trip length. For longer stays or frequent travel, Holafly Plans covers 160+ destinations on a single monthly subscription, with no long-term commitment.
Plus, Holafly offers Always On, a perk included with every Holafly eSIM that provides 1 GB of monthly backup data at no extra cost. Always On is ready as soon as you activate any Holafly plan. Simply keep your eSIM installed and enjoy your backup data whenever needed..
Check out our guide on Holafly vs Ubigi for a more in-depth comparison.
Stay connected in 200+ destinations
Travel with unlimited data and 24/7 customer support!
Still deciding? Explore how Ubigi eSIM compares to other international eSIM providers in our reviews of these alternatives to Ubigi and Holafly:
- Saily eSIM review
- Nomad eSIM review
- Airalo eSIM review
- ByteSIM eSIM review
- Breeze eSIM review
- Yesim eSIM Review
- MobiMatter eSIM Review
Plans that may interest you
Formerly a travel journalist turned marketing copywriter, I found my way back to the travel world with Holafly—my dream company that made remote work possible. My motto? “Dream big and make it happen.” I’m passionate about writing, exploring the world, and staying active through walking, running, swimming, and hiking. I also love learning, reflecting, and connecting with inspiring minds.
