Before you begin installation with a QR code, there are a few important points to be aware of:
You must have the QR code on another screen or device to scan it with your phone camera.
Make sure you have a stable internet connection throughout the process.
Please note that the QR code can only be scanned once.
Do not remove the eSIM from your device as you will not be able to use it again.
Before you begin manual installation, there are a few important points to be aware of:
Manual installation codes can only be used once.
Make sure you have a stable internet connection throughout the process.
Do not remove the eSIM from your device as you will not be able to use it again.
Let’s get started together
01.
Open your email
Open your email on a different device to the one you will be using for installation and find the email we sent you with the QR code.
If you have not received your code, please contact us.
02.
Scan the QR code
Open your camera on the iPhone you will be installing the eSIM on and scan the code. You can also go to “Settings”, then “Mobile Data” and select “Add Data Plan” to scan the code from there.
03.
Follow the installation steps on your iPhone
Scanning the code will start the installation process. Use our guide below for step-by-step configuration.
The installation process will start automatically when you scan the QR code on your iPhone. Click on Continue
02. Mobile configuration completed
Your plan has now been installed. Click on Done
03. Label your data plan
Give your new Holafly line a name to identify it. For example: “Holafly Spain”. Click on Continue
04. Choose your default line
Select the “Primary” option to continue using your number to receive messages and calls. Click on Continue
05. iMessage and FaceTime
Select the “Primary” option to continue using your number for iMessage and FaceTime. Click on Continue
06. Mobile data
Select the “Secondary” option. Keep “Allow Mobile Data Switching” turned off to avoid additional roaming charges. Click on Continue
Your iPhone may activate the plan immediately. To avoid using data before your trip, turn off roaming on all your mobile data plans and turn it on when you have arrived at your destination.
Let’s get started together
01.
Open your email
Check the email we sent you with both the “SM-DP + address” code and the “Activation Code” and have them to hand to start the installation. We also text them to you as an SMS.
If you have not received the codes, please contact us
02.
Open “Settings” on your iPhone
Next, go to “Mobile Data ”, click on “Add eSIM” or “Add Data Plan” and select “Use QR Code”.
03.
Follow the installation steps on your iPhone
Once you get to “Scan QR Code”, select “Enter Details Manually” and follow the steps displayed on your iPhone.
Once there, click on “Mobile Data”, then “Add eSIM” or “Add Data Plan” and select “Use QR Code”. Finally, click on “Enter Details Manually”
02. Add your data plan
Now it’s time to copy and paste the SM-DP + address and Activation Code into the corresponding field. Click on Next
03. Install your data plan
Your iPhone will show you your new data plan. Press “Continue” and wait for your plan to be installed (this can take a few minutes).
04. Label your data plan
Give your new Holafly line a name to identify it. For example: “Holafly Spain”. Click on Continue
05. Choose your default line
Select the “Primary” option to continue using your number to receive messages and calls. Click on Continue
06. iMessage and FaceTime
Select the “Primary” option to continue using your number for iMessage and FaceTime. Click on Continue
07. Mobile data
Select the “Secondary” option. Keep “Allow Mobile Data Switching” turned off to avoid additional roaming charges.
Click on Continue
08. Update your preferred line for contacts
If you come across this step, we recommend selecting “Primary” as your “Preferred Mobile Data Plan” so that you do not lose information from other SIMs or eSIMs you have installed. Click on Done to complete the process.
Your iPhone may activate the plan immediately. To avoid using data before your trip, turn off roaming on all your mobile data plans and turn it on when you have arrived at your destination.
Congratulations! Your plan has now been installed and is ready to activate.