eSIM Data Plans

Nomad eSIM refund process: Everything you need to know

There are various rules regarding activation and unused data to consider when getting a Nomad eSIM refund. Read on to get clear, simple answers to all your questions.

Yes, you can request a Nomad eSIM refund within 30 days of purchase. If your eSIM hasn’t been installed or activated, the plan may be fully refundable. If it’s already activated, a partial refund for unused data may apply — but only if there was a network or technical failure with the service.

Here’s how the Nomad eSIM refund policy works, how to request a refund if your Nomad eSIM isn’t working, and what your options are if you’d rather switch to Holafly.

In this article

Can I get a refund for Nomad eSIM?

Yes, you can get a Nomad eSIM reimbursement, but there are a few things to keep in mind. Refunds aren’t guaranteed in every case, so it’s important to understand the eligibility criteria and conditions around unused data, activation, and time limits.

Disclaimer: The data in this blog is accurate as of April 21, 2026, and is subject to change.

How do I get a Nomad eSIM refund?

Here’s how you can request a Nomad eSIM refund and what to expect during the process.

1. Check eligibility

These are the criteria you need to look out for:

Time limit: You have 30 days from the purchase date to request a refund. Miss that window, and you’re out of luck.
Unused eSIMs: If you haven’t activated or installed your eSIM, you’re good for a full refund.
Activated eSIMs: If the eSIM has been activated, you won’t get a full refund, but you might get a partial refund for unused data if:
- You haven’t used much of your data
- There’s a network or technical failure that stopped the eSIM from working properly

There are also a couple of special cases to consider. If you purchased a single-use eSIM, once it’s removed from your phone, Nomad won’t be able to process a refund or offer a new eSIM.

Additionally, if you used a discount code for your purchase, the plan is considered non-refundable once it’s activated or installed.

For SMS plans, the refund process differs slightly. Even if no texts were sent, the virtual number is activated immediately upon purchase and is considered in use.

You may still be able to request a partial refund for unused texts, but this is handled similarly to data plans and is subject to specific conditions.

If you used Nomad Points to buy your eSIM and you’re now requesting a refund, the Nomad Points may be refunded, but this is decided on a case-by-case basis.

This means that Nomad’s customer support will need to review your request and determine if your points can be refunded along with your eSIM.

2. Gather necessary information

Before submitting your Nomad eSIM refund request, you’ll need to gather a few key pieces of information. Having these ready will help streamline the process and prevent delays.

Here’s what you’ll need:

Order details: This includes the order number, purchase date, and any confirmation emails you received when purchasing your eSIM
eSIM activation details: If your eSIM is activated, you’ll need to provide information like the activation date and any details on usage (such as how much data you used)
Payment method: Be ready to provide the payment method you used for the purchase (credit card, PayPal, etc.), as it may be required for processing the refund
Screenshots/proof of issue: If you faced technical failures or network issues, it helps to have screenshots or proof of these problems — like error messages or issues with data roaming
Contact information: Your name, email address, and any other details Nomad might need to verify your identity

3. Contact Nomad customer support

There are two ways you can contact Nomad customer support:

Online chat: You can contact Nomad directly through their website chat. This is available on the Nomad website and is a quick way to contact a support agent.
In-app chat: If you have the Nomad app on your phone, you can also contact customer support via the in-app chat. This is a convenient option, especially if you’re on the go.

When you contact support, be sure to explain your issue clearly — mention whether you’re requesting a full refund or a partial refund for unused data.

If you encountered service issues, explain the situation and provide proof of the problem (such as error messages or screenshots).

Connect with Nomad customer support to initiate a refund request. Source: Nomad

How long does the refund process take?

Once you file the documents for your refund, Nomad may take several days to review your application. If approved, the money should reach your account within 2-5 business days.

Still have problems? Choose Holafly

If you’d rather not spend more time chasing a refund, compare Nomad vs Holafly. Holafly is built for travelers who just want to stay connected.

Pick up a one-off travel eSIM for a specific destination, or go for a monthly Holafly Plan with unlimited data across 160+ countries. Country and regional plans cover everything from short trips to longer stays, depending on where you’re heading.

What you get with Holafly:

Unlimited data on most country and regional plans
Coverage in 160+ destinations
24/7 human customer support over chat and email
Hotspot sharing on the monthly Plans
Always On — 1 GB of free data every month, for life, if you cancel a Plan
A clear refund policy you can read in full

FAQs about Nomad eSIM refund

How to get a refund on an eSIM?

Most eSIM refunds are handled by your provider — usually through their app or website chat. With Nomad, you have 30 days from purchase to request a refund. If your eSIM hasn’t been activated, the plan may be fully refundable. If it has, a partial refund may apply for unused data if there was a network or technical failure.

Can I refund my eSIM purchase?

Yes, in most cases. Refund eligibility depends on your provider’s terms and whether you’ve activated the eSIM. With Nomad, refunds are available within 30 days of purchase — full if uninstalled, partial if activated and only if Nomad confirms a service failure. Check your provider’s specific refund policy before purchasing.

Is Nomad refundable?

Yes, Nomad is refundable within 30 days of purchase. The plan may be fully refundable if you haven’t installed or activated your eSIM. Activated plans only qualify for a partial refund — and only if Nomad confirms a network or technical failure. DTAC, UK Voice, and Unlimited plans follow separate terms.

What is the return policy and refund policy?

Since eSIMs are digital products, there’s no return process — only refunds. Nomad eSIM refund policy gives you 30 days from purchase to request a refund. Uninstalled eSIMs may be fully refundable; activated ones may qualify for a partial refund only if Nomad verifies a network or technical issue.

Plans that may interest you

eSIM Australia

eSIM Netherlands

Based in Mumbai, Sharan Kaur Phillora has 6+ years of experience in the B2B writing industry. She has written for brands like Pocket52, Nexweave, Maze, NaNLABS, and Userpilot. When she's not working, Sharan can be found immersed in murder mystery novels or exploring Mumbai's streets on her bicycle in search of the perfect slice of pizza.

Read full bio