Holafly vs. Dent: Which eSIM is better?

Ready for your next international trip and looking for the best eSIM in your chosen destination? Chances are, both Holafly and DENT are options you can go with. 

But while both companies specialize in the international travel eSIM market, each has its own advantages and drawbacks. This leads us to the question: Which eSIM is better for your next trip?

Below, we review all the details you need to know about Holafly and DENT before buying your next eSIM. Using real customer reviews, we cover aspects like data plans, average speed, coverage, user experience, and customer service.

Feature comparison

Before we compare each company in detail, here’s a brief comparison of the main features of Holafly and DENT.

Data plans and pricing

Holafly offers a variety of unlimited data plans, with pricing starting at $6.90/day. Some plans in more remote locations such as the eSIM for Latin America or the Middle East, can start at $9.90/day.

Holafly also offers a Global eSIM, which starts at $9.90/day and covers 113 countries, including destinations from Europe, Asia, Africa, Oceania, and America.

However, depending on the number of days your eSIM works, rates can reach as low as $1.55/day on single destination packages to $3.93/day on the Global eSIM.

DENT only offers a Global eSIM. No data plans are available for a single destination, which is a downside to their service.

DENT has more limited options, with pricing ranging from $4.49 for a 30-day plan with a 1 GB data plan to $49.99 for a 365-day plan with a 10 GB data plan for 125 destinations.

Winner: Holafly has a clear advantage in pricing. It has lower prices, including unlimited data, while DENT is more expensive and only offers limited data packages.

Data speeds

Holafly works by connecting you to the best local networks in your chosen destination, like KDDI in Japan, Optus in Australia, or Indosat in Indonesia. In some destinations, the Holafly eSIM works with multiple networks, meaning you’ll consistently receive the fastest possible data speeds as you travel.

In turn, you can expect 4G/LTE/5G roaming speeds with Holafly, depending on your local connectivity.

With DENT, the highest data speed you’ll get is 4G/LTE. Plus, as the company offers a single eSIM for 125 destinations, it’s unclear which local networks you’ll be connecting to for each specific location.

Winner: Holafly is the clear winner regarding data speed, as it offers up to 5G connectivity and better information about which local networks you’ll use.

Coverage 

Coverage is a key feature for foreign travel for foreign travel, and there’s a clear difference between Holafly, which has coverage in over 200 destinations, and DENT only has coverage in 125 destinations.

More importantly, Holafly also offers coverage in cities and specific locations, such as with a Bali eSIM, which DENT lacks, as its coverage focuses on countries worldwide.

Plus, by following the information about which local networks Holafly uses, you can check a coverage map to get an idea of where the eSIM works best, something that’s not possible with DENT.

Lastly, DENT offers a single eSIM for 125 destinations, meaning there aren’t regional plans available. But Holafly has regional plans for the following regions:

• Latin America: Coverage in 14 countries
• North America: Coverage in USA, Canada, and Mexico
• Africa: Coverage in 28 countries
• Asia: Coverage in 16 countries
• Europe: Coverage in 40 countries
• Middle East: Coverage in 14 countries
• Caribbean: Coverage in 16 countries

Winner: Holafly wins this round because of the number of available destinations and the added information about local network providers.

User experience

Holafly offers a seamless user experience across both its website and apps. By providing clear instructions and dedicated customer areas, you can buy, install, and manage your Holafly eSIMs with ease. 

What’s more, with multiple available languages and currencies to choose from, Holafly’s user experience caters to customers from across the globe.

As for DENT, navigating the app can be a clunky experience. There is no website for purchasing DENT eSIMs, meaning you must have access to a compatible smartphone.

One advantage of DENT is that their eSIM is “pre-installed” on your device once you download the app and purchase your preferred data plan according to your trip.

Plus, DENT only shows prices in USD and their own cryptocurrency, which can be a bit confusing for first-time users.

Winner: Holafly again takes the lead here, with their app, purchasing, and overall user experience being easier.

Customer service

Holafly’s customer service can be accessed 24/7 on a variety of different channels, including WhatsApp, live chat, and email.

In addition, you can access information and human support via both the website and Holafly apps.

Lastly, Holafly has customer support in 19 languages, including English, Spanish, German, French, and Portuguese.

DENT’s customer service options are notably poor for what is a high-tech industry, mainly because there’s no live chat available. Instead, users must fill a small Typeform with their issue, including their name and email address.

But before you receive support, you’ll receive an email from DENT requesting to create an account to complete your request. Otherwise, you won’t get an answer from DENT’s support team.

Winner: Holafly is a clear winner when discussing the Holafly vs. DENT customer support channels because of its 24/7 customer support, accessibility, and language availability.

Device support

eSIMs are compatible with mobiles, smartwatches, tablets, and laptops. However, only Holafly offers coverage for all of these devices. 

Here are the lists of devices that are compatible with the Holafly eSIM: 

• Smartphones
• Smartwatches
• Laptops

DENT offers coverage on smartphones, tablets, and some laptops. However, unlike Holafly, there are no detailed lists of each device.

There’s only one list available from DENT’s side, but it lacks information about devices like Xiaomi, Sony, Honor, SHARP, and other less-popular eSIM-compatible devices.

Winner: Holafly is the winner again, based on overall compatibility and updated information about eSIM-compatible devices.

Flexible refund policy

A flexible refund policy gives travelers peace of mind if something happens before or during their trip.

Holafly does have a flexible refund policy that cares about its customers based on different issues they may encounter, such as connectivity issues, incompatible devices, or service withdrawal; you’ll get a refund from your Holafly eSIM purchase.

If you request a refund, Holafly will check the details regarding your order and choose whether a partial or full refund can be provided to their customers. 

DENT, on the other hand, offers the option to request a refund using their app, where you’ll need to complete a Typeform with your order and issue details, but these aren’t always processed.

Winner: Holafly takes the lead again, offering a flexible refund policy, which DENT lacks.

Data sharing

Both Holafly and DENT offer data sharing with all their eSIM data plans.

Holafly offers unlimited data plans and allows up to 1 GB of data sharing per day. You won’t have to worry about your data plan running out because you’re sharing it with other devices.

Meanwhile, DENT enables as much data sharing as your plan has data. However, with limited data plans, you can quickly use up your allowance on mobile tethering alone. 

Winner: The Holafly eSIM has a better data sharing feature, with up to 1 GB daily that doesn’t take from your regular plan.

Top up

Let’s close our Holafly vs Dent comparison with top ups. This feature is quite accessible when talking about limited data plans.

With DENT, you can purchase a new data plan once yours has run out of data or expired.

With Holafly, the top up feature is available for unlimited data plans. Users with a Holafly eSIM can add more days to their eSIM – since adding more data is unnecessary.

Winner: Tie. Both companies offer top ups; it’s just a question of whether you prefer to add data or days to your plan.

Customer opinions

Customer reviews from forums like Reddit are a great way to gather previous customer experiences. 

Let’s look at some Reddit threads and compare how good the perception of Holafly and DENT is.

On this Reddit thread, users mention a variety of Holafly advantages, like unlimited data plans, good coverage in different regions, and discussion of which apps were used with the eSIM.

When looking for DENT reviews, there are different threads with negative comments, like this Reddit thread, where users complain about an unnoticed change regarding their data plan durations, or this thread, where opinions are mixed about the company’s reputation vs. the quality of its service.

Winner: Regarding customer opinions, Holafly has more positive reviews, and a better reputation compared to DENT.

Holafly vs Dent: Verdict

Holafly is a clear winner in this Holafly vs. DENT comparison. More than just unlimited data plans, Holafly focuses on delivering a top-in-class user experience and customer service. 

From detailed information about each eSIM and the local network it uses to 24/7 customer support and an easy-to-navigate website and apps, Holafly has multiple clear advantages over DENT.

While DENT is an interesting option for crypto enthusiasts and global travelers, for your everyday vacation the choice is clear.

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Brenda Beltrán

Content Manager

Hi, I'm Brenda Beltrán. I'm passionate about travel, technology, and video games. In 2019, I started my career as a journalist in entertainment and technology. Then, I discovered that content creation was my true calling. Now, at Holafly, I'm dedicated to sharing travel tips and experiences that will make your adventures unforgettable. ✈️ Hola, soy Brenda Beltrán, apasionada por los viajes, la tecnología y los videojuegos. Desde mis inicios en 2019 como periodista en entretenimiento y tecnología, descubrí que la creación de contenido era mi verdadera vocación. Hoy, en Holafly, me dedico a compartir consejos y experiencias de viaje para que cada una de tus aventuras sean memorables.✈️

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