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Jetpac eSIM review: Everything you need to know
Jetpac offers affordable fixed-data plans for 200+ destinations as well as complimentary lounge access if your flight gets delayed.
Jetpac is an eSIM company located in Singapore that offers eSIM plans for over 200 destinations. But is it the best pick for your next international trip?
Follow along to learn all you need to know about Jetpac’s eSIM service, including coverage, price, speed, and user experience. We also introduce an alternative eSIM provider, Holafly, in the blog to help you make the best choice.
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Jetpac eSIM plans and pricing
Jetpac offers fixed-data plans, which range from 1 GB to 50 GB for most destinations, and unlimited data plans with a fixed validity (7-10 days). All plans are stored in a single eSIM, so you won’t need to get a new eSIM profile every time you buy an eSIM from Jetpac.
The lower data options are a good way to stay connected for basic needs, while the plans with the biggest data allowances can support things like watching videos, apps that use a lot of data, or gaming for a short while.
You won’t want to get carried away, though, since you can run through 50 GB of data in a single day if you’re downloading files and watching movies all day long. So make sure to keep an eye on your mobile data usage, even if you get one of the bigger plans.
Jetpac eSIM prices vary depending on your destination, plan duration, and data allowance. The prices below are shown in Australian dollars (AUD) and provide examples of Jetpac’s pricing for some popular destinations among Australian travellers.
| Data allowance | Japan | Indonesia | New Zealand |
|---|---|---|---|
| 1 GB for 4 days | $6 | $6 | – |
| 3 GB for 7 days | $11 | $13 | – |
| 5 GB for 30 days | $16 | $17.50 | – |
| 10 GB for 30 days | $36.50 | $28.50 | – |
| 15 GB for 30 days | $33 | $53.50 | – |
| 20 GB for 30 days | $63 | $55 | – |
| 30 GB for 30 days | $47.50 | $47.50 | – |
| 40 GB for 30 days | $55 | $63 | – |
| 50 GB for 30 days | – | – | $77 |
| Unlimited for 7 days | $42.50 | $42.50 | $39.50 |
| Unlimited for 10 days | $53.50 | $53.50 | – |
| Unlimited for 14 days | $71 |
Note: Prices may vary depending on exchange rates, promotions, and changes to Jetpac’s pricing.
As you can see, the pricing changes slightly from one destination to the next, but the table above should give you a good idea of what you can expect to be paying for your Jetpac eSIM.
Disclaimer: All data in this article is accurate as of July 28, 2026, and is subject to change.
Coverage
Jetpac offers near-global coverage with 200+ destinations with its single-destination plans, as well as regional and global data plans that cover multiple countries in a region with a single eSIM plan. You will be able to use the same eSIM profile no matter which plan you choose.
This all but ensures that you’ll be able to get mobile internet almost anywhere in the world with Jetpac. Let’s take a look at the coverage offered by Jetpac’s regional plans.
| Plan | No. of destinations covered |
|---|---|
| Global | 93 |
| Southeast Asia | 6 |
| Asia-Pacific | 16 |
| Europe | 30-37 |
| North America | 2 |
| Middle East and North Africa | 8 |
| Latin America | 16 |
| Caribbean | 22 |
| Africa | 7 |
All in all, single-destination plans are usually the best choice if you don’t plan on visiting multiple countries, as they tend to be cheaper than regional plans. On the other hand, regional plans are great for travelling across borders, as you don’t need to buy a new eSIM every time you go to a new country.
Customer support
Customer support is an essential part of any service. You expect to never need it, but it sure is nice to know someone has your back if you encounter a problem or simply have questions about your eSIM.
Jetpac offers customer support via WhatsApp, email, and an online contact form. WhatsApp support is available 24/7, so you can get assistance whenever you need it. If your issue isn’t urgent, you can also email the team, which typically responds within 24 hours, or browse the Help Center for answers to common questions.
Refund policy
Jetpac’s refund policy states that once an eSIM has been installed, it is considered used and is generally not eligible for a refund. However, if you’re unable to install or use the eSIM because of a technical issue, you may request a refund or an eSIM replacement.
Refunds are not available if the issue is due to your device not being eSIM-compatible or network-unlocked, as it is your responsibility to check compatibility before purchasing. If you experience installation or technical problems, contact Jetpac’s customer support, who will investigate the issue and determine whether you’re eligible for a refund or a replacement.
Ease of use
Jetpac makes it easy to buy, activate, and manage your eSIM with a dedicated app for both iOS and Android. The app lets you purchase data plans, install and manage your eSIMs, monitor your remaining data, and access additional travel features, all from one place.
The app is particularly useful if you’re using one of Jetpac’s fixed-data plans, as you can easily keep track of your remaining data and top up if needed. Even if you choose one of Jetpac’s unlimited plans, the app makes it simple to manage your eSIM and monitor your usage.
What happens if I run out of data on my Jetpac eSIM?
If you use up the data included in your Jetpac eSIM plan, your mobile data connection will stop until you purchase a top-up or connect to another internet source. To get back online, simply buy a top-up through the Jetpac app or website.
To avoid losing your connection, it’s a good idea to purchase a top-up before your data runs out completely. Otherwise, you’ll need access to Wi-Fi or another internet connection to buy additional data.
If you’d rather not keep track of your data usage, consider a Holafly eSIM. All Holafly plans include unlimited data, so you can stay connected without worrying about running out of data during your trip.
Plus, every every Holafly daily and monthly eSIM plan includes 1 GB of Always On backup data at no extra cost. Simply keep your Holafly eSIM installed on your device to access this backup data whenever your primary data plan runs out, helping you stay connected during travel disruptions and emergencies.
Unlimited data. Peace of mind.
Make sure you have travel data that's there when you need it most.
Jetpac eSIM additional features
Jetpac offers more than just mobile data, with additional travel features designed to make your journey more comfortable. Through the Jetpac app, you can purchase airport lounge access at selected airports, giving you a more relaxing place to wait before your flight.
Jetpac also offers SmartDelay, which provides eligible users with complimentary airport lounge access if their flight is delayed beyond the required waiting time. While flight delays are never convenient, having a comfortable place to relax can make the experience easier.
Choose peace of mind with Holafly
Jetpac definitely offers a solid alternative to using a physical SIM card or paying excessive data roaming charges when travelling. With coverage in 200+ destinations, an intuitive app, and additional perks, it’s a viable option to stay connected abroad.
However, Jetpac’s unlimited data plans are only available for selected destinations and durations. If you need a lot of data or don’t want to monitor your usage, a provider with broader unlimited data options may be a better fit.
Holafly offers unlimited-data eSIM options designed for travellers who want a hassle-free way to stay connected. With 24/7 multilingual customer support, Always On backup data included with every daily and monthly plan when you use up your primary data, and a refund policy covering eligible cases, Holafly provides extra peace of mind while travelling.
Stay connected wherever you go with a Holafly eSIM.
Unlimited data. Peace of mind.
Make sure you have travel data that's there when you need it most.
Let’s see how Jetpac compares to other international eSIM providers in our easy-to-follow reviews of these popular alternatives to Jetpac and Holafly:
- Airalo eSIM review
- Nomad eSIM review
- Saily eSIM review
- Ubigi eSIM review
- GigSky eSIM review
- SimOptions eSIM review
- ByteSIM eSIM review
Plans that may interest you
Formerly a travel journalist turned marketing copywriter, I found my way back to the travel world with Holafly—my dream company that made remote work possible. My motto? “Dream big and make it happen.” I’m passionate about writing, exploring the world, and staying active through walking, running, swimming, and hiking. I also love learning, reflecting, and connecting with inspiring minds.
