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Airhub eSIM not working: Causes and how to fix it
On vacation and your Airhub eSIM is not working? Find the most common causes and how to fix them on Android and iPhone devices.
There are a number of reasons your Airhub eSIM has stopped working, or you couldn’t get it to work in the first place.
Whether a problem with your device our Airhub’s service, we’ll discuss the most common reasons your Airhub eSIM is not working and tell you how to fix them.
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Can’t activate Airhub eSIM
If you’re a first-time user, you probably missed one step when activating your Airhub eSIM, which is fine, and it’s one of the fastest things to solve if your eSIM is not working.
Disclaimer: As Airhub is an eSIM marketplace, issues can vary between service suppliers. Here are some common issues, but contacting the Airhub customer support is often the best way to fix your eSIM if it’s not working.
Here’s what you must do if your Airhub eSIM isn’t activated:
Check if your device is eSIM-compatible
If you have a last-gen mobile, it likely supports using an eSIM. Still, if you have doubts, double-check if your device is eSIM-compatible before choosing an eSIM plan.
Another way to check the compatibility is by adding your mobile’s EID and IMEI numbers on the Airhub site.
Activate eSIM on iPhone
As mentioned, it’s easy to miss a step when activating your Airhub eSIM.
If you’re an iPhone user, here’s the step-by-step process to ensure you’ve installed yours correctly:.
- Go to “My eSIMs” through the app or website to find your QR code.
- Go to “Settings” on your iPhone.
- Choose “Cellular/Mobile” and “Add Cellular/Mobile Plan”.
- Scan your Airhub eSIM QR code and enter the 4-digit confirmation code when requested.
- Go back to “Cellular/Mobile Plan” and select and turn on your Airhub eSIM.
- Upon arriving at your destination, remember to turn on data roaming and turn off your primary line to avoid extra charges.
Note: You may need to set up a new Access Point name (APN), which is available on your Airhub account.
Activate eSIM on Android
There are two ways to activate an Airhub eSIM on Android:
- Option 1: Scanning the QR code
- Go to “My eSIMs” on the website or app to find your QR code.
- Go to “Settings” and tap on “Network & Internet”.
- Tap “Add” and then “Next” when asked “Don’t have a SIM card?”.
- Scan your Airhub eSIM QR code when requested.
- Go back to “Network & Internet” and tap on “Mobile Network” to choose which eSIM you want to use.
- Turn on the data roaming option upon arriving at your destination.
- Option 2: Add your eSIM manually
- If your QR code is not working, you must add it manually by doing the following.
- Go to “My eSIMs” on the app or website and look for the “Manual Installation” details.
- Go to “Settings” and then to “Network & Internet”.
- Tap “Add” and then “Next” when asked “Don’t have a SIM card?”.
- Introduce your eSIM code manually.
- Turn on your eSIM by going back to “Network & Internet” on the “Mobile Network” menu.
- Turn on the data roaming option when arriving at your destination.
Error message when activating eSIM
When installing your Airhub eSIM, you might get a pop-up message with an error. If this is your case, here’s what you need to do:
- Check to see if you have space for a new eSIM profile. If not, delete the ones you’re not using.
- Ensure your WiFi or mobile internet connection is stable.
- If your eSIM was successfully installed, you will get an error pop-up message when trying to install it again.
If any of these fixes don’t work for your eSIM, then contact Airhub using the live chat with your purchase email ID.
Airhub eSIM not working after activation
If you successfully installed and activated your eSIM but it’s still not working, chances are either your device or the Airhub service has some underlying issues.
Here are the most common reasons the Airhub eSIM does not work after activation. If these issues persist, you must contact customer support for help or request a refund.
Disconnect from WiFi
If your WiFi connection is turned on and has a stable connection, it will leave the eSIM mobile data aside. So, simply turn off the WiFi connection to avoid any further issues.
Check your data roaming option is turned on
If your eSIM profile is properly activated, you need to check if your data roaming option is turned on. Here’s how to do this:
- On iPhone, go to “Settings,” then “Mobile/Cellular Service,” choose your Airhub eSIM, and verify the “Data Roaming” toggle is turned on.
- On Android, go to “Settings,” then “Network & Internet,” choose your eSIM line and verify the “Data Roaming” option is turned on.
Restart your device
When your phone hasn’t restarted, chances are there are some underlying errors happening in the system, and you’ll need to restart it.
Before restarting your device, you can try turning the airplane mode on and off. If this fix doesn’t work, simply restart your device and check if the issue is fixed.
Check your data usage
If you’re using an Airhub limited data plan and it stopped working, chances are you ran out of data. To verify if there’s any data left on your eSIM plan, go to the Airhub app or website and check the data usage.
If you run out of data, you can purchase a top-up or a new eSIM plan, depending on your needs.
Reset your network settings
If none of the previous fixes worked, you’ll need to reset your network settings. With this, you’ll “reset” all your previous network connections, including WiFi and Bluetooth, and will leave your phone as good as new. Here’s how to do it:
- On iOS, go to “Settings,” then “General,” then “Reset,” and choose “Reset Network Settings.”
- On Android, the process might vary depending on your device. Here’s the general process. Go to “Settings,” then “System/More Connectivity Options,” then “Reset WiFi, Mobile Networks, and Bluetooth” and confirm the process.
What if I accidentally deleted my Airhub eSIM?
Unlike other eSIM providers, if you delete the Airhub eSIM, it’s gone forever, as there’s no way to re-install it, as stated in their usage terms.
Get a reliable eSIM provider
If you’re still facing issues with Airhub, choosing a different eSIM provider is your best call. With Holafly, you’ll find unlimited data plans in over 200+ destinations, plus other top-tier features, like customizable days, 24/7 customer support, and flexible refunds, and you won’t have to worry if you accidentally delete your eSIM.
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I first started my content creation journey as a freelancer in 2019, before connecting with Holafly in 2021. At Holafly, my travel and tech interests come together in one place as I craft high-quality articles about the eSIM and related markets. My content aims to help travelers stay connected, wherever they are.
