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Singtel hi! (formerly Heya) roaming: Coverage, plans, and pricing
Discover Singtel hi! (formerly Heya) roaming plans, coverage, and add-ons. Compare data allowances and pricing to find the best travel internet solution.
Singtel hi!, formerly known as Heya, is Singtel’s no-contract digital mobile brand. Roaming is built into every hi! plan — each tier comes with roaming data for selected destinations, and you can add separate roaming packs through the Singtel hi! app for wider coverage.
In this guide, we break down everything you need to know about Singtel hi! roaming, including supported countries, available plans, data allowances, activation steps, and how it compares to unlimited travel eSIM alternatives like Holafly.
Avoid excessive roaming fees
Don't get caught out by data roaming charges. Use local networks at local rates.
What is Singtel hi! (formerly Heya) roaming?
Singtel hi!, formerly known as Heya, is a SIM-only mobile service operating on Singtel’s network, with a focus on digital convenience and flexibility. Roaming with Singtel hi! means you can stay online in selected destinations using your existing plan or by adding data packs through the app.
There’s no need for a contract or store visit; everything is managed through your phone. Roaming with Singtel hi! is data-first: the roaming allowances and add-on packs are all data bundles, giving you full data access abroad for app-based communication while travelling. Each plan also comes with IDD minutes for international calls.
Singtel hi! (formerly Heya) roaming countries
Singtel hi! roaming supports travel across Asia-Pacific and worldwide, with coverage split between included destinations and those that require a roaming add-on.
Here’s a breakdown of the coverage structure:
Included with your plan
| Plan roaming type | Destinations covered |
|---|---|
| Base Plan (Local + roaming) | Singapore, Malaysia, Indonesia, Thailand, Hong Kong |
| Base Plan (Local + ASEAN + HK roaming) | Singapore, Malaysia, Indonesia, Thailand, Brunei, Cambodia, Laos, Myanmar*, Philippines, Vietnam, Timor-Leste, Hong Kong |
Add-on roaming packs, purchasable through the Singtel hi! app
| Roaming pack | Destinations covered |
|---|---|
| APAC Roaming – 7 destinations | Bangladesh, Hong Kong, Indonesia, Malaysia, Taiwan, Thailand, Vietnam |
| ASEAN + HK Roaming – 11 destinations | Brunei, Cambodia, Hong Kong, Indonesia, Laos, Malaysia, Myanmar*, Philippines, Thailand, Timor-Leste, Vietnam |
| APAC Roaming – 20 destinations | Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, Myanmar*, New Zealand, Pakistan, Philippines, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam |
| Worldwide Roaming – 67 destinations | The 20 APAC destinations plus 47 more across Europe, the Americas, the Middle East, and Oceania — including the United Kingdom, United States, Canada, France, Germany, Italy, Spain, Switzerland, Turkey, Saudi Arabia, and Fiji |
*Data roaming is currently unavailable in Myanmar.
Singtel hi! roaming: Plans and pricing
All Singtel hi! plans include roaming data at no extra charge, with no excess or pay-per-use surprises. If you need more data or are travelling beyond your plan’s included destinations, you can purchase an add-on roaming pack to continue using data abroad. Everything is prepaid and contract-free, making it simple to manage through the Singtel hi! app.
Here is a breakdown of all available Singtel hi! roaming plans and pricing in Singapore dollars (SGD).
| Plan | Roaming data | Destinations covered | Validity |
|---|---|---|---|
| $12 plan ($10 with the port-in offer) | 500GB based plan + 12GB APAC roaming + 3GB worldwide roaming + 500 IDD mins + 100 Myanmar mins | Malaysia, Indonesia, Thailand, Hong Kong, Singapore + APAC/worldwide allowances | 30 days |
| $15 plan | 500GB 5G+ data + 18GB APAC roaming + 8GB worldwide roaming + 600 IDD mins | Malaysia, Indonesia, Thailand, Hong Kong, Singapore+ APAC/worldwide allowances | 30 days |
| $20 plan | 700GB 5G+ data + 36GB APAC roaming (China, South Korea, Japan) + 10GB worldwide roaming + 1,000 IDD mins | ASEAN, Hong Kong, Singapore+ APAC/worldwide allowances | 30 days |
| $5 plan (seniors 60+ only) | 400GB data + 3GB APAC roaming + 3GB worldwide roaming | Malaysia, Indonesia, Thailand, Hong Kong, Singapore+ APAC/worldwide allowances | 30 days |
Unused data, roaming, and IDD minutes roll over for up to 6 months, and every plan includes unlimited local calls and SMS.
Roaming calls and outgoing SMS are not supported; only data and incoming SMS are available while abroad.
Singtel hi! roaming add-on packs
If your roaming data runs out or you’re travelling beyond your plan’s destinations, Singtel hi! offers add-on roaming packs — from a 7-destination APAC pack up to a 67-destination worldwide pack (see the coverage table above).
Packs can be purchased anytime through the Singtel hi! app, and if you have more than one, data is used automatically in priority order: the most relevant pack for your destination first, then by earliest expiry.
With straightforward prepaid plans and optional roaming packs, this digital teclo keeps overseas connectivity simple and predictable. Just double-check how much data you’ll need for travel beforehand to determine the right choice for your needs.
How to activate Singtel hi! (formerly Heya) roaming
Activating Singtel hi! roaming is quick and fully app-based, with no need for manual setup or customer support. Here’s how to get started:
- Ensure Mobile Data and Data Roaming are enabled in your phone’s settings
- Ensure you’re connected to one of Singtel’s preferred partner networks for your destination
- Ensure your Access Point Network (APN) setting is set to ‘hicard‘
- Track your roaming data balance, expiry dates, and active packs in the Singtel hi! app under the ‘Roaming’ tab’
How to avoid high roaming charges
Even with prepaid roaming, it’s important to manage your usage smartly, especially when switching countries or using data-heavy apps. These tips will help you avoid unexpected roaming charges and stay connected without overspending:
- Keep an eye on your data balance using the Singtel hi! app, especially if you’re using the 10 GB regional roaming allowance.
- Turn off background data and app auto-updates before you travel.
- Use hotel or public Wi-Fi for streaming, downloads, and video calls.
- Disable data roaming in your phone settings when not needed.
- Purchase a Singtel hi! roaming pack through the app before your roaming data runs out.
- Consider using an unlimited eSIM like Holafly if you’re visiting multiple destinations or staying longer, and avoid unexpected roaming charges entirely.
Go unlimited with Holafly eSIM: no roaming caps in 200+ destinations
Singtel hi!’s plans work well for short trips within their included destinations, but the APAC and worldwide roaming allowances are capped, and they can run out quickly if you’re using maps, video calls, or streaming while abroad. If you’re travelling to multiple countries or planning a longer stay, running out of data mid-trip can be both inconvenient and costly.
With Holafly, you get unlimited data in over 200 destinations worldwide. A 5-day plan for destinations like Thailand or Japan starts from just USD $3.90 per day, with no top-ups or surprises. It activates instantly via QR code, and there’s no need to switch SIM cards or manage different roaming zones.
Also, every Holafly eSIM includes Always On: 1 GB of monthly backup data at no extra cost. Just keep your eSIM installed, and the 1 GB refreshes automatically every 30 days!
For longer stays, the Holafly Plans offers continuous unlimited data starting from USD $49.90 monthly with auto-renew, ideal for remote workers, backpackers, or anyone staying connected across borders.
Unlimited data. Peace of mind.
Make sure you have travel data that's there when you need it most.
Disclaimer: The data in this article is accurate as of July 16, 2025, and is subject to change.
Not sure if Heya Roaming and the Holafly eSIM are the right fit? See how they compare with other roaming options from Singapore telcos:
- Singtel roaming
- StarHub roaming
- M1 roaming
- SIMBA roaming
- Gomo roaming
- Giga roaming
- Circles.Life roaming
Plans that may interest you
Formerly a travel journalist turned marketing copywriter, I found my way back to the travel world with Holafly—my dream company that made remote work possible. My motto? “Dream big and make it happen.” I’m passionate about writing, exploring the world, and staying active through walking, running, swimming, and hiking. I also love learning, reflecting, and connecting with inspiring minds.
