eSIM Frequently Asked Questions

Can I use WhatsApp with my Holafly eSIM?

Yes, you can use WhatsApp with your eSIM just like normal. When you install an eSIM, you will keep your WhatsApp number, which means you will also keep all your conversations and contacts. ...
Read more

How do I delete my Holafly eSIM once I’ve used up my data?

There is no need to delete your eSIM once you have finished using it. However, if you want to delete it, you can do so by going to your phone’s SIM card manager. ...
Read more

When can I uninstall my eSIM?

Do not uninstall your eSIM if you still want to use it. If you uninstall your eSIM, you will not be able to scan the QR code again and the eSIM cannot be recovered. ...
Read more

What should I do if I’ve deleted or lost the QR code for my eSIM?

If you cannot find the QR code or have deleted it by mistake, please get in touch with us by sending an email to help@holafly.com or via our online chat, and we’ll resend the code to you. Our customer support team is...
Read more

Is my phone “unlocked” and able to use eSIMs?

Only unlocked phones are compatible with eSIMs. You should make sure that your phone is unlocked before buying an eSIM from the Holafly store. To clear up any doubts, we’ll go into everything in detail below. ...
Read more

My QR code isn’t working. What should I do?

There are a number of reasons you might be having trouble scanning your QR code. We have created a checklist so you can easily identify the problem: 1. Is your phone...
Read more

How many times can I use my eSIM?

Your eSIM can only be activated on one device. If you delete the eSIM from your phone, you will not be able to reuse it. You cannot scan the QR code on two devices, but...
Read more

How long does it take for an eSIM QR code to arrive?

An eSIM QR code is sent out the moment you buy it. You should receive an email within a couple of minutes. If you don’t see the email in your inbox,...
Read more

Can I renew or extend the data on my eSIM?

Yes, you can do so by logging into your Customer Panel on the Holafly website. You will find the data plans you can purchase there. Once you’ve made your purchase, it will be activated immediately on the eSIM you have linked. ...
Read more

Are there eSIMs with unlimited data?

Yes, we offer unlimited data eSIMs for some of our most popular destinations. These include: ‎ ...
Read more

Can I use my eSIM as dual SIM?

Yes, eSIMs work as dual SIM. That means you can continue using your regular SIM card while using your eSIM. Important: Just because your phone has dual SIM technology...
Read more

What happens to unused data after the end of my plan?

Holafly eSIMs are only valid for the duration of the plan listed on our website. If you don’t use up all your data then it will be lost and cannot be accessed again after the date specified. ...
Read more

Can I use two eSIMs at the same time?

The iPhone 13, 13 Pro, 13 Pro Max and newer versions allow you to use two eSIMs at the same time. No other phones have this feature. Many phones do allow you to have...
Read more

Can I buy an eSIM for multiple countries?

Yes, Holafly offers several multi-country cards. These are perfect if you’re travelling to a number of different countries on one single trip. And best of all, each time you enter a new country, your eSIM will...
Read more

When does my eSIM data plan start?

Your eSIM data plan begins the moment you activate it on your phone. You must scan a QR code to install your eSIM, however this does not start your data plan going. ...
Read more

Can I use my SIM card and Holafly eSIM at the same time?

Yes, set your device to use your SIM card for phone calls and text messages, and your Holafly eSIM for data. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges...
Read more

How can I check how much data I’ve used?

You can check how much data you’ve used by going to the data settings on your device. We do not have access to this information, you must check the settings on your phone yourself. ...
Read more

Which phones are compatible with Holafly eSIMs?

eSIM technology is quite new and not all devices are compatible. To check if you can use eSIMs in your phone, please have a look at our ...
Read more

How do I know if my laptop has an eSIM?

There are computers with data connectivity, and most of them work using SIM cards or routers. Some have also implemented eSIM technology ever since it arrived on the scene. ...
Read more

How do Holafly eSIMs work?

At Holafly we offer eSIM cards for your trips abroad, with more than 160 destinations around the world. It’s never been easier to stay connected to the internet during your trip: ...
Read more

Do eSIMs come with a number to make or receive calls?

Holafly eSIMs consists of a data plan so you can connect to the internet during your trip and not have to worry about surprise roaming bills. They don’t include calls or text messages,...
Read more

How do I share data with my eSIM or activate hotspot?

Many Holafly eSIMs let you share data with other devices via a Wi-Fi connection. We suggest you read the Technical Specs of the eSIM you are thinking of buying to check if the plan includes the option to...
Read more

How do I get an Holafly eSIM with a QR code?

With Holafly, it’s crystal clear: setting up an eSIM using a QR code is the easiest way to get connected to the internet. To get your code, you just need to follow these steps: ...
Read more

APN configuration for Holafly eSIMs

You have activated data on your phone, enabled roaming and have network coverage, but you’re still not connected to the internet? Chances are you’ve configured your APN incorrectly. ...
Read more