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eSIM Go review: Features, plans, and pricing
Learn how eSIM Go works, what plans it offers, and how it compares with Holafly for Business.
A cloud-based wholesale telecoms platform, eSIM Go, lets companies deploy branded digital mobile services without building their own network infrastructure. This article covers how the platform works, its plans, pricing, and how it compares with Holafly for Business.
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What is eSIM Go?
eSIM Go is a B2B2C (Business-to-Business-to-Consumer) wholesale telecoms platform founded in 2020. It gives companies access to the network infrastructure needed to launch their own branded mobile data services, without building or licensing a physical MVNO (Mobile Virtual Network Operator) network.
The platform connects businesses to over 1,000 Tier 1 networks across 190+ countries and is a member of the GSMA, the global mobile industry standards body.
How does eSIM Go work?
eSIM Go provides the infrastructure and wholesale network access that companies need to offer their own branded mobile data services.
Here’s how the platform works in practice:
- Sign up via the eSIM Go homepage.
- Add funds using a credit card or BACS transfer. The platform runs on a prepaid model, with a minimum top-up of $1,000.
- Build your service using one of three routes: integrate via the Management API to automate ordering and use within your own app; use the Management Portal for manual, lower-volume ordering; or deploy via the Breeze affiliate portal, a turnkey option.
- Configure your branding by setting custom eSIM profile names, SMS sender IDs, and QR code designs.
- Distribute eSIMs to end users via QR code.
- Monitor from the dashboard for active, expired, and available bundles.
Packages range from 1GB to 100GB across 190+ countries, with ‘Lite’, ‘Essentials’, and ‘Plus’ tiers available, along with custom bundles built to order.
Can my company use eSIM Go?
eSIM Go is for businesses of any size, from smaller innovators through to global enterprises. The platform primarily targets industries that can offer mobile data as part of their existing customer experience, including fintech and travel.
The business needs it addresses include launching mobile services without building telecom infrastructure and diversifying revenue by selling data plans to an existing customer base.
eSIM Go review: A breakdown of key features
The sections below cover eSIM Go’s plan tiers and features, pricing, network coverage, platform features, support, and refund policy.
1. eSIM plans and features
eSIM Go structures its offering around two sets of tiers. Partner tiers (Standard, Silver, Gold, and Platinum) determine the wholesale rates and support levels a business receives from eSIM Go, whereas Data bundle tiers (Lite, Essentials, and Plus) determine the data allowance and speeds delivered to end users.
Standard
Standard is for startups with low or unpredictable volume. There’s no monthly top-up commitment beyond the first three months.
- $0 monthly top-up commitment (after initial $1,000 for first 3 months)
- Competitive wholesale rate deck
- Full API and management portal access
- No eSIM or active fees
- 24/7 chatbot support
- Access to promotional bundles
- Pay by invoice; 0% on bank transfers
- Business credit card top-up
- Custom QR codes
- Custom eSIM brand profile at $2,000/month per profile
Best suited for: businesses entering the eSIM market that want to test the platform before committing to a monthly spend.
Silver
Silver is for businesses scaling their user base, with a monthly top-up commitment of $25,000.
- Highly competitive rate deck, discounted from Standard
- All Standard features included
- UK office hours 2nd-line support
- Crypto top-up option
Best suited for: growing businesses that need better wholesale rates and access to additional payment and support options.
Gold
Gold is for established enterprises with high data volumes and a monthly top-up commitment of $100,000.
- Competitive wholesale rates, discounted from Silver
- All Silver features included
- Priority 24/7 escalation support
- Dedicated Customer Success Manager
- 1 custom eSIM brand profile included (additional profiles at $2,000/month)
- 1 Android direct install app included (additional apps at $2,000/month)
- Multi-currency top-up
- Custom bundles
- New bundle beta access
Best suited for: high-volume travel or fintech brands that need priority support and custom branding included as standard.
Platinum
Platinum is for large, multi-brand operations with a monthly top-up commitment of $250,000.
- Market-leading wholesale rates, discounted from Gold
- All Gold features included
- 2 custom eSIM brand profiles included (additional profiles at $2,000/month)
- 2 Android direct install apps included (additional apps at $2,000/month)
- Executive sponsor assigned
- Highest tier of engineering support
Best suited for: large global businesses running multiple branded eSIM services that require the highest support level and wholesale rates.
Additional business solutions from eSIM Go
- Breeze Affiliate Programme: a turnkey co-branded web store for partners looking to sell eSIMs without technical development; eSIM Go handles payment processing and customer support
- Wholesale API Programme: full API integration for partners seeking to embed eSIM management into their own apps and control their own pricing and billing
- Pay-As-You-Grow: a credit-based commercial structure that lets businesses avoid upfront licensing fees, paying only for the bundles they provision
2. Pricing
eSIM Go publishes its partner tier commitment levels publicly. The platform runs on a prepaid wallet model across all tiers. Partners deposit funds into an account, and costs are deducted as eSIMs and data bundles are provisioned.
| Plan | Monthly top-up commitment |
|---|---|
| Standard | $0 |
| Silver | $25,000 |
| Gold | $100,000 |
| Platinum | $250,000 |
Factors that affect the final cost include:
- Partner tier (Standard through Platinum)
- Geographic region
- Bundle tier
- Custom branding
- Bundle duration
- Payment method
For current rates, visit the eSIM Go pricing page or contact the eSIM Go team.
3. Network coverage
eSIM Go aggregates wholesale network access from over 1,000 Tier 1 mobile network operators in 190+ countries. Partners can offer three package structures: local (single country), regional (multi-country geographic area), and global (worldwide coverage on a single profile). Bundle sizes range from 1GB to 100GB, with unlimited data options also available.
Network partners include Vodafone, Telefónica, T-Mobile, and Verizon. Data speeds range from 4G/LTE to 5G, but 5G access requires a compatible device and local network availability.
4. Customer service and technical support
Support at eSIM Go is tiered, with service levels scaling from automated self-service at Standard through to dedicated engineering and executive support at Platinum.
Standard
Standard partners are supported via a 24/7 chatbot and have access to a digital customer success manager. Partners can also browse the Help Center and technical onboarding documentation, an online ticketing portal for support requests, and receive a $100 test credit to support self-serve setup.
Silver
Silver partners gain access to 2nd-line technical support via email and chat during UK office hours, in addition to the 24/7 chatbot and online ticketing portal. A digital customer success resource is included.
Gold
Gold partners receive priority 24/7 escalation support via email, chat, and phone, along with a dedicated Customer Success Manager and access to the online ticketing portal.
Platinum
Platinum partners have access to the highest tier of support, including engineering consultations, an assigned Executive Sponsor, and an expert customer success manager.
5. Refund and cancellation policy
Bundle revocation is how partners get credits back for unused purchases — available for 60 days after purchase, with no evidence required. The system handles usage verification. Technical fault or service complaints need network logs or device screenshots to support the claim. Revocations are submitted via the Management Portal or API.
For technical disputes, Gold and Platinum partners submit claims through their Customer Success Manager; all other partners use the support chatbot or email. All approved refunds are returned as account credits.
Bundles that have consumed any data aren’t eligible for revocation unless a widespread network fault is confirmed.
Disclaimer: The information provided in this article is for informational purposes and reflects research conducted on 19 April 2026.
Holafly for Business: Constant connection for your company
Holafly for Business is a business eSIM provider that gives your travelling team unlimited mobile data in 160+ destinations, with 24/7 multilingual support.
The Holafly Business Center provides your operations team with a place to manage eSIMs, usage, and billing.
Holafly Plans for Business are structured around four tiers:
- Always On (€9.95/year): for employees taking up to four short trips per year, with 1GB/month of data included and the option to upgrade to Unlimited when more data is needed.
- On Demand (from €3.40/day): for teams that travel occasionally, with unlimited data, hotspot, 4G/5G, and coverage in 160+ destinations. Your team pays only when they travel, with no fixed monthly costs.
- Unlimited (€57/month per eSIM): for frequent travellers who need unlimited data and hotspot included as standard.
- Enterprise (custom pricing): for larger teams requiring volume discounts, a dedicated account manager, priority support, and custom integrations.
For more information on each tier, visit our subscription tiers page. If you aren’t sure which plan is best for your team, book a demo.
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FAQs about eSIM Go
The Management Portal is set up for organisation-level access. Admins can add team members, giving them the ability to manage inventory, monitor usage, and top up the account wallet.
It depends on the tier. Standard operates on a pay-as-you-grow basis with an initial $1,000 top-up commitment for the first three months; Silver, Gold, and Platinum tiers require ongoing monthly spend commitments ranging from $25,000 to $250,000.
Yes, eSIMs can be provisioned and installed on devices via QR code. The bundle validity period (12 months) begins at the point of purchase, but the active data duration starts only when the device first connects to a network.
Standard mobile data access through eSIM Go is compatible with common VPN protocols, including OpenVPN, WireGuard, and IPsec.
Plans that may interest you
I’m a writer with over eight years of experience in digital content. My work has appeared in publications such as The New York Times, Forbes, Business Insider, and the BBC. At Holafly, I write clear, practical guides to help travelers stay connected with eSIM technology. In my spare time, I enjoy car detailing, biking around Warsaw, and capturing portraits.
