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Why am I receiving text messages on my eSIM?

Sometimes while using an eSIM you will receive SMS messages in a foreign language from unknown numbers.

Don't worry, this is normal.

Here are some of the messages you may receive:

A message informing you that you have a British phone number.

This occurs with eSIMs from Three UK (like our eSIM for Europe, among others). Our provider automatically assigns you a British phone number, even if you aren't in Great Britain. Although the phone is assigned this number, you can't use it to make calls or send SMS messages.

Messages in Thai

Many of our eSIMs (such as those for Mexico or Argentina) work with AIS, a network provider based in Thailand. These messages are sent automatically when you activate one of their eSIMs. They don't know each user's language so messages are written in Thai by default.

Some people worry that these messages might be dodgy or spam because they're in a foreign language. But don't worry, AIS is one of the biggest network providers in the world. These are nothing more than messages welcoming you to their network.

I received a message and my eSIM stopped working

If you receive a message at the same time as your eSIM stops working, it could be a message letting you know that your data has run out.

If you don't think you've used all your data, check your current data period in your phone's settings. If your eSIM plan seems to have run out early, let us know via our webchat or email us at [email protected].

A message I received is concerning me

If you have any concerns, please contact us via our webchat or at [email protected].

Other questions

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When should I set up my eSIM?

You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process

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What happens if I use up my data or exhaust the days of validity?

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you.

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Can I use my SIM card and Holafly eSIM at the same time?

Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.

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Any more questions?

If you encounter any issues during this process, feel free to reach out to us 24/7 through our Live Support chat.

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