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When can I uninstall my eSIM?

Do not uninstall your eSIM if you still want to use it.

If you uninstall your eSIM, you will not be able to scan the QR code again and the eSIM cannot be recovered.

You should only uninstall your eSIM once you have finished using your data plan.

If your eSIM is not working, do not uninstall it!

Get in touch with our customer support team first. We will help you identify and resolve the problem.

Please remember that we work 24/7, so you can get in touch with us on any day of the week and at any time of the day.

Other questions

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When should I set up my eSIM?

You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process

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What happens if I use up my data or exhaust the days of validity?

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you.

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Can I use my SIM card and Holafly eSIM at the same time?

Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.

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Any more questions?

If you encounter any issues during this process, feel free to reach out to us 24/7 through our Live Support chat.

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