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APN configuration for Holafly eSIMs

You have activated data on your phone, enabled roaming and have network coverage, but you’re still not connected to the internet?

Chances are you’ve configured your APN incorrectly.

Your APN (Access Point Name) is what lets you connect to your network, and it changes depending on the country.

Your APN is normally set up automatically when you change eSIMs, but this can sometimes go wrong. If this is the case, you’ll have to do it manually.

But don’t worry!

The first step is to find out which APN you need. You can find it in the Technical Specs section of your destination on our website. For example, the APN for the USA is, as you can see in the following image:

apn esim usa holafly
APN eSIM USA. Source: Holafly

Once you’ve found out your APN, you just need to follow these steps:

Setting up your APN on iOS

  • Go to Settings > Mobile Data
  • Select the Holafly mobile plan
  • Tap Mobile Data Network

Once you’re there, enter the new name by typing exactly what is listed in the Technical Specs section for your destination.

Setting up your APN on Android

On your device, go to Settings > Network & Internet > Mobile Networks > Access Point Name

Enter the new APN settings as indicated in the Technical Specs section for your destination (you can leave all the other fields blank).

Did this not solve your problem?

If you’re still having trouble after following these steps, please get in touch with us via our online chat. We’ll be happy to help!

Other questions

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When should I set up my eSIM?

You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process

Learn more
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What happens if I use up my data or exhaust the days of validity?

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you.

Learn more
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Can I use my SIM card and Holafly eSIM at the same time?

Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.

Learn more

Any more questions?

If you encounter any issues during this process, feel free to reach out to us 24/7 through our Live Support chat.

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