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eSIM Frequently Asked Questions
Feel free to ask! We might have the answer you are looking for
When should I set up my eSIM?
You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process
Learn more
What happens if I use up my data or exhaust the days of validity?
If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you.
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Can I use my SIM card and Holafly eSIM at the same time?
Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.
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Is my phone “unlocked” and able to use eSIMs?
Only unlocked phones are compatible with eSIMs. You should make sure that your phone is unlocked before buying an eSIM from the Holafly store.
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What should I do if I’ve deleted or lost the QR code for my eSIM?
If you cannot find the QR code or have deleted it by mistake, please get in touch with us by sending an email to help@holafly.com or via our online chat, and we’ll resend the code to you.
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My QR code isn’t working. What should I do?
There are a number of reasons you might be having trouble scanning your QR code. We have created a checklist so you can easily identify the problem.
Learn moreOther questions
My QR code isn’t working. What should I do?
How do I set up my eSIM?
When should I set up my eSIM?
Can I buy an eSIM for multiple countries?
What happens to unused data after the end of my plan?
Are there eSIMs with unlimited data?
How many times can I use my eSIM?
Can I renew or extend the data on my eSIM?
Can I use my eSIM as dual SIM?
Can I use two eSIMs at the same time?
When does my eSIM data plan start?
Can I use my SIM card and Holafly eSIM at the same time?
How can I check how much data I’ve used?
What happens if I use up my data or exhaust the days of validity?
Can I use WhatsApp with my Holafly eSIM?
How do I delete my Holafly eSIM once I’ve used up my data?
When can I uninstall my eSIM?
How long does it take for an eSIM QR code to arrive?
What should I do if I’ve deleted or lost the QR code for my eSIM?
How do I know if my laptop has an eSIM?
Which phones are compatible with Holafly eSIMs?
How do I install and activate my eSIM on a Samsung Galaxy?
APN configuration for Holafly eSIMs
How do I share data with my eSIM or activate hotspot?
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