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What should I do if I’ve deleted or lost the QR code for my eSIM?

If you cannot find the QR code or have deleted it by mistake, please get in touch with us by sending an email to [email protected] or via our online chat, and we’ll resend the code to you.

Our customer support team is available 24/7.

There’s a solution for everything, but it’s best to try not to lose your QR code since it’s essential for installing your eSIM.

Other questions

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When should I set up my eSIM?

You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process

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What happens if I use up my data or exhaust the days of validity?

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you.

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Kan jeg bruke SIM-kortet mitt og Holafly eSIM samtidig?

Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.

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Any more questions?

If you encounter any issues during this process, feel free to reach out to us 24/7 through our Live Support chat.

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