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How long does it take for an eSIM QR code to arrive?

An eSIM QR code is sent out the moment you buy it.

You should receive an email within a couple of minutes.

If you don’t see the email in your inbox, it might have gone into your spam folder. If you haven’t received your code after more than 10 minutes, ask for help via our online chat and we’ll sort it out for you.

Other questions

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When should I set up my eSIM?

You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process

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What happens if I use up my data or exhaust the days of validity?

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you.

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Can I use my SIM card and Holafly eSIM at the same time?

Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.

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Any more questions?

If you encounter any issues during this process, feel free to reach out to us 24/7 through our Live Support chat.

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