Meet the team, stories, and journeys that shape Holafly every day.
Discover how Sharon Ortiz transformed her career from a preschool teacher and au pair into Holafly’s Customer Experience Content Lead. By treating workplace challenges like video game boss fights, she spearheaded the creation of a comprehensive, multi-language FAQ library designed to help travelers easily install and manage their eSIMs on any device.
Discover how Holafly's Customer Support SME, Paultre Beaucejour, revolutionized the way agents help travelers connect abroad by developing the CS Global Toolbox. What started as a simple idea to replace a fragile Excel sheet evolved into a powerful internal platform that drastically reduces response times. By turning a multi-step manual activation process into a single, easily shareable link, Paultre's innovation saves critical minutes across support conversations, ensuring that users always enjoy a seamless international connection and world-class customer support wherever they go.
Salomé Díaz shares her journey from a demanding in-person job in Colombia to embracing the digital nomad lifestyle across Asia and Mexico. At Holafly, she discovered a remote work culture built on belonging, flexibility, and exploration, where colleagues celebrate working from anywhere in the world. By maintaining a strict daily routine and prioritizing strong team communication, she proves that professional growth and global travel can coexist.
Discover how Patrick Nieves leads Holafly's global customer support team to ensure seamless eSIM connectivity for travelers worldwide. From a unique career background in logistics to managing a fully remote tech team across multiple time zones, learn how Holafly delivers 24/7 peace of mind and zero-friction internet access for your international trips.
What happens when leaders from across a fast-growing company step away from their day-to-day work and spend two days solving problems together? Inside Holafly's first leadership offsite, executives from Product, Engineering, Operations, Brand, Customer Experience and People came together to align priorities, strengthen collaboration and build trust across teams. Through strategic discussions, hands-on workshops and shared experiences, the offsite reinforced a common goal: working as one team to deliver greater peace of mind to millions of travellers around the world.
At Holafly, one of our core values is Go the Extra Mile: doing whatever it takes to deliver the best possible experience for our customers. This story perfectly illustrates what that means in practice. When a complex connectivity issue in China impacted thousands of travellers and proved difficult to diagnose remotely, César Serrano, our Carrier Operations Director, travelled to Beijing to investigate firsthand. His determination, curiosity, and commitment embody the customer-first mindset that drives Holafly every day.
When I joined Holafly back in 2019, I was really eager to learn. My first role was in Customer Support, helping travelers solve real-time issues during their journeys. Those early days taught me something invaluable: **behind every data plan, there’s a person looking for peace of mind**.
When I started Holafly with Pedro, we weren’t aiming to disrupt an industry. We just wanted to solve a problem that kept getting in the way of our own adventures: staying connected while traveling. What began as a personal frustration has become a global solution - helping over 10 million people connect seamlessly in more than 200 destinations.
When I look back, my journey to becoming CMO of Holafly feels both unlikely and inevitable. I grew up in Málaga, surrounded by the warmth and curiosity that the south of Spain inspires. I’ve always been fascinated by how things work, whether it was technology, communication, or people. That curiosity became the compass that led me here.