Our People Stories

Meet the team, stories, and journeys that shape Holafly every day.

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It’s all about the people: How Lisa Ng learned the value of listening and growing together

It’s all about the people: How Lisa Ng learned the value of listening and growing together

Discover how Lisa Ng went from studying fashion design in the UK to becoming a Customer Service Team Leader at Holafly. Her career journey highlights how an open mind and a “listen first” leadership approach helped her grow alongside the company, expanding the APAC support team from just two people to more than 200. Lisa’s story shows how working at Holafly offers opportunities to embrace diverse cultures, build meaningful relationships, and maintain a healthy work-life balance while helping travelers around the world stay connected.

What makes a company’s culture worth being part of?

What makes a company’s culture worth being part of?

Discover how Holafly is shaping the future of global connection through a culture of agility and continuous innovation. Following the Senior Leadership Team meeting in Lisbon, CEO Javier Cabrerizo highlights the importance of remote teamwork, clear communication, and empowering employees to make confident decisions. Because the eSIM industry is still taking shape, Holafly's leaders focus on creating an environment where teams can adapt rapidly, test new product possibilities, and find better ways to support travelers around the world.

Jumping despite the fear: How Kelvis Jaén improved Holafly's refund process

Jumping despite the fear: How Kelvis Jaén improved Holafly's refund process

Discover the impactful story of Kelvis Jaén, Holafly's CX Data Lead. Driven by curiosity, Kelvis turned a real problem into innovation by building an automated system for company refunds. What began as a small experiment on a single, stuck case eventually brought different departments together and reduced customer wait times from weeks down to just a few days. His story is a powerful example of collaboration, showing how embracing challenges, taking a leap of faith, and starting with small steps can have a big impact.

Building empathy from the inside out: How Karen Sanchez shaped Customer Care at Holafly

Building empathy from the inside out: How Karen Sanchez shaped Customer Care at Holafly

Meet Karen Sanchez, the leader behind Holafly's Customer Care team, who grew a small group of under ten people into a global team of about 40 by truly making things happen. Find out how her team achieved the milestone of making response times six times faster and reaching a 4.7 score on Trustpilot by sharing ideas and putting people first. For Karen, empathy goes both ways: when you genuinely support your own team, they will naturally take great care of the travelers relying on Holafly.

Swapping traffic for a remote job by the sea: what Alberto Moreno learned about earning flexibility

Swapping traffic for a remote job by the sea: what Alberto Moreno learned about earning flexibility

Alberto Moreno spent almost six years working in Madrid before transitioning to a fully remote role as a B2B Account Executive at Holafly. By swapping his daily highway commute for a flexible life by the sea, he successfully balanced high-volume sales with his passion for surfing in locations like Sri Lanka and Costa Rica. His journey emphasizes that true remote flexibility requires firm ownership of your time, a structured daily routine, and constant "always-on" communication with your team.

Turning a daily frustration into an opportunity: How Paultre Beaucejour built a tool the whole team relies on

Turning a daily frustration into an opportunity: How Paultre Beaucejour built a tool the whole team relies on

Discover how Holafly's Customer Support SME, Paultre Beaucejour, revolutionized the way agents help travelers connect abroad by developing the CS Global Toolbox. What started as a simple idea to replace a fragile Excel sheet evolved into a powerful internal platform that drastically reduces response times. By turning a multi-step manual activation process into a single, easily shareable link, Paultre's innovation saves critical minutes across support conversations, ensuring that users always enjoy a seamless international connection and world-class customer support wherever they go.

The spot changes, but you don't: Salomé Díaz shares the reality of remote work

The spot changes, but you don't: Salomé Díaz shares the reality of remote work

Salomé Díaz shares her journey from a demanding in-person job in Colombia to embracing the digital nomad lifestyle across Asia and Mexico. At Holafly, she discovered a remote work culture built on belonging, flexibility, and exploration, where colleagues celebrate working from anywhere in the world. By maintaining a strict daily routine and prioritizing strong team communication, she proves that professional growth and global travel can coexist.

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