Michelle Avellaneda

Michelle Avellaneda is a Trainer Team Leader at Holafly, where she leads training initiatives across Customer Experience and Sales. Her work focuses on trainer enablement, learning strategy, and the use of AI-powered tools and automation to improve training efficiency and quality.

With a background in Tourism and Hotel Management and experience in customer service, hospitality, and operations, Michelle brings a practical, people-centered approach to learning and development. She is particularly focused in how AI and data can support trainers, identify skill gaps, and create more scalable and effective learning experiences.