{"id":239002,"date":"2026-07-16T17:30:05","date_gmt":"2026-07-16T17:30:05","guid":{"rendered":"https:\/\/esim.holafly.com\/tr\/?p=239002"},"modified":"2026-09-01T19:15:40","modified_gmt":"2026-09-01T19:15:40","slug":"airhelp-nedir","status":"publish","type":"post","link":"https:\/\/esim.holafly.com\/tr\/faq\/esimler-hakkinda\/airhelp-nedir\/","title":{"rendered":"AirHelp u\u00e7u\u015f ve bagaj korumas\u0131 nedir ve nas\u0131l \u00e7al\u0131\u015f\u0131r?"},"content":{"rendered":"\n<p><strong>AirHelp<\/strong>; u\u00e7u\u015f aksakl\u0131klar\u0131, iptaller, \u00e7ifte rezervasyon (overbooking) ve bagaj sorunlar\u0131nda seni s\u00fcre\u00e7le tek ba\u015f\u0131na u\u011fra\u015fma zahmetinden kurtararak <strong>senin ad\u0131na do\u011frudan hava yolu \u015firketlerinden tazminat talep etmene yard\u0131mc\u0131 olan<\/strong> uzman bir hizmettir.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Normalde AirHelp, bir talep onayland\u0131\u011f\u0131nda %30 ila %50 aras\u0131nda bir ba\u015far\u0131 \u00fccreti al\u0131r. Ancak AirHelp se\u00e7ene\u011fini Holafly sat\u0131n al\u0131m\u0131na ekledi\u011finde (Seyahat eSIM&#8217;leri\/g\u00fcnl\u00fck eSIM&#8217;ler ile kullan\u0131labilir), hakk\u0131n olan t\u00fcm tazminat\u0131n %100&#8217;\u00fc tamamen sende kal\u0131r.<\/strong><\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Bu ek hizmeti Holafly \u00fczerinden sat\u0131n alsan da AirHelp hizmetinle ilgili t\u00fcm destek ve talep s\u00fcre\u00e7lerinin do\u011frudan AirHelp taraf\u0131ndan y\u00f6netildi\u011fini unutma. Bu rehberde, hangi aksakl\u0131klar\u0131n tazminat kapsam\u0131na girdi\u011fini ve u\u00e7u\u015fundan \u00f6nce u\u00e7u\u015f ve bagaj\u0131n i\u00e7in otomatik takibi nas\u0131l etkinle\u015ftirece\u011fini tam olarak \u00f6\u011freneceksin.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"\u0130\u00e7indekiler Tablosunu A\u00e7\/Kapat\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/esim.holafly.com\/tr\/faq\/esimler-hakkinda\/airhelp-nedir\/#AirHelp-ek-hizmetin-neleri-kapsar-ve-nerelerde-gecerlidir\" >AirHelp ek hizmetin neleri kapsar ve nerelerde ge\u00e7erlidir?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/esim.holafly.com\/tr\/faq\/esimler-hakkinda\/airhelp-nedir\/#AirHelp-ek-hizmeti-Holafly-siparisine-nasil-eklenir\" >AirHelp ek hizmeti Holafly sipari\u015fine nas\u0131l eklenir<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/esim.holafly.com\/tr\/faq\/esimler-hakkinda\/airhelp-nedir\/#Holafly-uygulamasindan-AirHelp-hizmet-detaylarina-nasil-erisilir\" >Holafly uygulamas\u0131ndan AirHelp hizmet detaylar\u0131na nas\u0131l eri\u015filir<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/esim.holafly.com\/tr\/faq\/esimler-hakkinda\/airhelp-nedir\/#Ucusundan-once-seyahatini-AirHelpe-nasil-kaydedersin\" >U\u00e7u\u015fundan \u00f6nce seyahatini AirHelp&#8217;e nas\u0131l kaydedersin<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/esim.holafly.com\/tr\/faq\/esimler-hakkinda\/airhelp-nedir\/#Hava-yolu-sirketi-bagajini-kaybederse-veya-geciktirirse-ne-yapmalisin\" >Hava yolu \u015firketi bagaj\u0131n\u0131 kaybederse veya geciktirirse ne yapmal\u0131s\u0131n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/esim.holafly.com\/tr\/faq\/esimler-hakkinda\/airhelp-nedir\/#AirHelp-ek-hizmetin-hakkinda-bilmen-gereken-onemli-detaylar\" >AirHelp ek hizmetin hakk\u0131nda bilmen gereken \u00f6nemli detaylar<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/esim.holafly.com\/tr\/faq\/esimler-hakkinda\/airhelp-nedir\/#AirHelpi-iptal-edebilir-veya-ucret-iadesi-alabilir-miyim\" >AirHelp&#8217;i iptal edebilir veya \u00fccret iadesi alabilir miyim?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AirHelp-ek-hizmetin-neleri-kapsar-ve-nerelerde-gecerlidir\"><\/span>AirHelp ek hizmetin neleri kapsar ve nerelerde ge\u00e7erlidir?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Bu ek hizmeti Holafly \u00fczerinden sat\u0131n ald\u0131\u011f\u0131nda, geli\u015fmi\u015f avantajlar sunan ayr\u0131cal\u0131kl\u0131 bir pakete eri\u015fim sa\u011flars\u0131n. Seyahat rotana ve ya\u015fanan olay\u0131n niteli\u011fine ba\u011fl\u0131 olarak, bu hizmet kapsam\u0131na nelerin d\u00e2hil oldu\u011funu ve nelerin kapsam d\u0131\u015f\u0131nda kald\u0131\u011f\u0131n\u0131 a\u015fa\u011f\u0131da bulabilirsin:<\/p>\n\n\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Neler d\u00e2hil?<\/h3>\n\n\n\n<p>Bu hizmet a\u015fa\u011f\u0131da listelenen yard\u0131m ve avantajlar\u0131 sa\u011flar. Tazminat hakk\u0131n\u0131n ve nihai \u00f6deme tutarlar\u0131n\u0131n ge\u00e7erli yolcu haklar\u0131 y\u00f6netmeliklerine ve <strong>hava yolu \u015firketinin onay\u0131na<\/strong> tabi oldu\u011funu l\u00fctfen unutma:<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u0131f\u0131r ba\u015far\u0131 \u00fccreti ile elde edilen tazminat\u0131n %100&#8217;\u00fc sende kal\u0131r; bu, sat\u0131n al\u0131m\u0131na AirHelp&#8217;i ekleyen Holafly kullan\u0131c\u0131lar\u0131na \u00f6zel bir avantajd\u0131r.<\/li>\n\n\n\n<li>Avrupa havalimanlar\u0131ndan kalkan u\u00e7u\u015flar (herhangi bir hava yolu \u015firketi) veya Avrupa&#8217;ya varan u\u00e7u\u015flar (AB kay\u0131tl\u0131 hava yolu \u015firketleri) i\u00e7in yolcu ba\u015f\u0131na 600 \u20ac&#8217;ya kadar tazminat imk\u00e2n\u0131 sunulur. Tazminat hakk\u0131, seyahatin i\u00e7in ge\u00e7erli olan yolcu haklar\u0131 yasalar\u0131na ba\u011fl\u0131 olarak di\u011fer uluslararas\u0131 rotalar i\u00e7in de ge\u00e7erlidir.<\/li>\n\n\n\n<li>Ge\u00e7erli yolcu haklar\u0131 y\u00f6netmeliklerine tabi olmak kayd\u0131yla, var\u0131\u015f noktana 3 saatten fazla r\u00f6tarl\u0131 ula\u015ft\u0131\u011f\u0131nda u\u00e7u\u015f gecikmesi tazminat\u0131n\u0131n yan\u0131 s\u0131ra kalk\u0131\u015ftan az 14 g\u00fcn \u00f6nce bildirilen iptaller ve \u00e7ifte rezervasyon (overbooking) nedeniyle u\u00e7u\u015fa al\u0131nmama durumlar\u0131 i\u00e7in tazminat talep edebilirsin.<\/li>\n\n\n\n<li>Geciken, kaybolan veya hasar g\u00f6ren kay\u0131tl\u0131 bagajlar\u0131n i\u00e7in yard\u0131m alabilir, <strong>\u015fartlar sa\u011fland\u0131\u011f\u0131nda<\/strong> acil harcamalar\u0131n i\u00e7in 150 \u20ac \u00f6n \u00f6demeden faydalanabilirsin. Ayr\u0131ca toplamda 1.900 \u20ac&#8217;ya kadar bagaj tazminat\u0131 alma hakk\u0131 da elde edebilirsin.<\/li>\n\n\n\n<li>Ge\u00e7erli durumlarda seyahatinle ilgili ka\u00e7\u0131n\u0131lmaz masraflar i\u00e7in 7.850 \u20ac&#8217;ya kadar uygun ek harcamalar\u0131n tazminat\u0131n\u0131 alabilirsin.<\/li>\n\n\n\n<li>Avantajlar\u0131n, taleplerin ve s\u00fcre\u00e7 boyunca ya\u015fanabilecek uygun u\u00e7u\u015f aksakl\u0131klar\u0131n hakk\u0131ndaki sorular\u0131n konusunda yard\u0131mc\u0131 olabilecek AirHelp seyahat uzmanlar\u0131ndan 18 dilde 7\/24 destek alabilirsin.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Neler d\u00e2hil de\u011fil?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ola\u011fan\u00fcst\u00fc durumlar. Aksakl\u0131klar; olumsuz hava ko\u015fullar\u0131, do\u011fal afetler, t\u0131bbi acil durumlar veya hava trafi\u011fi kontrol k\u0131s\u0131tlamalar\u0131 gibi hava yolu \u015firketlerinin kontrol\u00fc d\u0131\u015f\u0131ndaki etkenlerden kaynakland\u0131\u011f\u0131nda, hava yolu \u015firketlerinin genellikle tazminat \u00f6deme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc bulunmaz.<\/li>\n\n\n\n<li>Bu ek hizmet, havaliman\u0131 VIP lounge eri\u015fimini veya hizmetlerini kapsamaz; yani plan, u\u00e7u\u015f r\u00f6tarlar\u0131 s\u0131ras\u0131nda giri\u015f kart\u0131 veya kupon sa\u011flamaz.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AirHelp-ek-hizmeti-Holafly-siparisine-nasil-eklenir\"><\/span>AirHelp ek hizmeti Holafly sipari\u015fine nas\u0131l eklenir<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Sipari\u015fine AirHelp eklemek yaln\u0131zca birka\u00e7 ad\u0131m s\u00fcrer.<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Holafly uygulamas\u0131n\u0131 a\u00e7<\/strong> <strong>\u2192<\/strong> &#8220;Nereye seyahat ediyorsun?&#8221; yazan arama \u00e7ubu\u011funa <strong>gidece\u011fin yeri<\/strong> yaz ve se\u00e7 <strong>\u2192<\/strong> <strong>Veri paketini<\/strong> (G\u00fcn ve eSIM say\u0131s\u0131n\u0131 se\u00e7in) se\u00e7 ve <strong>\u00d6deme<\/strong> ad\u0131m\u0131na ilerle <strong>\u2192<\/strong> <strong>AirHelp<\/strong> b\u00f6l\u00fcm\u00fcne kadar a\u015fa\u011f\u0131 kayd\u0131r ve <strong>Ekle<\/strong> \u00f6\u011fesine dokun <strong>\u2192<\/strong> Ka\u00e7 yolcu eklemek istedi\u011fini se\u00e7mek i\u00e7in + ve \u2212 d\u00fc\u011fmelerini kullan <strong>\u2192<\/strong> Sipari\u015f \u00f6zetinde AirHelp&#8217;in g\u00f6r\u00fcnd\u00fc\u011f\u00fcn\u00fc kontrol et <strong>\u2192<\/strong> <strong>\u00d6deme y\u00f6ntemini se\u00e7<\/strong> <strong>\u2192<\/strong> Sat\u0131n alma i\u015flemini tamamla.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Not:<\/strong> \u00d6deme s\u0131ras\u0131nda u\u00e7u\u015f detaylar\u0131 gerekmez.<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/70\/2026\/07\/Airhelp-add-ON-TR.svg\" alt=\"AirHelp ek hizmeti Holafly sipari\u015fine nas\u0131l eklenir\" class=\"wp-image-239118\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">U\u00e7madan \u00f6nce AirHelp kayd\u0131n\u0131 yapt\u0131rmay\u0131 unutma<\/h3>\n\n\n\n<p>AirHelp hizmetini ayarlamak i\u00e7in yapman gerekenleri i\u00e7eren bir <strong>AirHelp e-postas\u0131<\/strong> alacaks\u0131n. Otomatik takibi etkinle\u015ftirmek ve uygun aksakl\u0131klar ya\u015fand\u0131\u011f\u0131nda an\u0131nda \u00f6demelerden yararlanma hakk\u0131 kazanmak i\u00e7in seyahatinden \u00f6nce kaydol.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Holafly-uygulamasindan-AirHelp-hizmet-detaylarina-nasil-erisilir\"><\/span>Holafly uygulamas\u0131ndan AirHelp hizmet detaylar\u0131na nas\u0131l eri\u015filir<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>AirHelp ek hizmetinin ge\u00e7erlilik durumunu kontrol etmek ve do\u011frudan telefonundan destek ekibine ula\u015fmak i\u00e7in \u015fu ad\u0131mlar\u0131 takip edebilirsin:<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Holafly uygulamas\u0131n\u0131 a\u00e7<\/strong> <strong>\u2192<\/strong> Alt men\u00fcdeki <strong>Sat\u0131n Alma \u0130\u015flemleri<\/strong> simgesine dokun <strong>\u2192<\/strong> \u00dcst sekmeyi eSIM&#8217;lerden <strong>Ekstralar<\/strong> se\u00e7ene\u011fine getir <strong>\u2192<\/strong> Ek hizmet ge\u00e7erlili\u011fini g\u00f6rmek i\u00e7in aktif AirHelp kart\u0131n\u0131 se\u00e7 <strong>\u2192<\/strong> U\u00e7u\u015f veya bagaj aksakl\u0131klar\u0131 i\u00e7in talepte bulunmak \u00fczere <strong>Tazminat talebi olu\u015ftur<\/strong> \u00f6gesine dokun veya do\u011frudan destek ekibiyle ileti\u015fime ge\u00e7mek i\u00e7in a\u015fa\u011f\u0131 kayd\u0131r\u0131p <strong>7\/24 AirHelp deste\u011fi<\/strong> \u00f6gesine dokun.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>\u00d6nemli:<\/strong> <strong>T\u00fcm taleplerin ve destek isteklerinin tamamen AirHelp platformu \u00fczerinden y\u00f6netildi\u011fini<\/strong> unutma. Devam eden bir talebin ger\u00e7ek zamanl\u0131 durumunu takip etmen gerekiyorsa, l\u00fctfen do\u011frudan web sitelerini kontrol et veya <a href=\"mailto:plus@airhelp.com\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">plus@airhelp.com<\/mark><\/strong><\/a><strong> <\/strong>&nbsp;adresiyle ileti\u015fime ge\u00e7.<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/70\/2026\/07\/Airhelp-usage-TR.svg\" alt=\"Holafly uygulamas\u0131ndan AirHelp hizmet detaylar\u0131na nas\u0131l eri\u015filir\" class=\"wp-image-239119\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ucusundan-once-seyahatini-AirHelpe-nasil-kaydedersin\"><\/span>U\u00e7u\u015fundan \u00f6nce seyahatini AirHelp&#8217;e nas\u0131l kaydedersin<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>AirHelp hizmetin, Holafly \u00fczerinden sat\u0131n al\u0131m yapt\u0131\u011f\u0131n andan itibaren kullan\u0131ma haz\u0131rd\u0131r. Yine de <strong>ger\u00e7ek zamanl\u0131 takibi aktifle\u015ftirmek ve 150 \u20ac tutar\u0131ndaki an\u0131nda bagaj gecikmesi \u00f6demesini alma hakk\u0131 kazanmak i\u00e7in seyahatini kalk\u0131\u015ftan \u00f6nce AirHelp&#8217;e kaydettirmeni \u00f6neririz.<\/strong><\/p>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>AirHelp taraf\u0131ndan g\u00f6nderilen kar\u015f\u0131lama e-postas\u0131n\u0131 a\u00e7\u0131p Holafly sat\u0131n al\u0131m\u0131nda kulland\u0131\u011f\u0131n ayn\u0131 e-posta adresiyle platformlar\u0131na giri\u015f yapman yeterli. Canl\u0131 takip ve bagaj \u00f6zelliklerini aktifle\u015ftirmek i\u00e7in \u015fu bilgilerin haz\u0131r oldu\u011fundan emin ol:<\/p>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>U\u00e7u\u015f numaran, hava yolu \u015firketinin ad\u0131 ve planlanan kalk\u0131\u015f tarihin.<\/li>\n\n\n\n<li>6 haneli hava yolu rezervasyon kodun <strong>(PNR).<\/strong><\/li>\n\n\n\n<li>Bu ek hizmeti sat\u0131n ald\u0131\u011f\u0131n yolcular\u0131n adlar\u0131 (varsa seyahat arkada\u015flar\u0131n d\u00e2hil).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Hava-yolu-sirketi-bagajini-kaybederse-veya-geciktirirse-ne-yapmalisin\"><\/span>Hava yolu \u015firketi bagaj\u0131n\u0131 kaybederse veya geciktirirse ne yapmal\u0131s\u0131n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideleft\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-0 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<p>Bavullar\u0131n\u0131z bagaj band\u0131nda g\u00f6r\u00fcnmezse, uygulaman\u0131z gereken ad\u0131mlar \u015funlard\u0131r:<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>1. <\/strong>Havaliman\u0131ndan ayr\u0131lmadan \u00f6nce do\u011frudan hava yolu \u015firketinin m\u00fc\u015fteri hizmetleri masas\u0131na git ve <strong>Bagaj Aksakl\u0131k Raporu (PIR)<\/strong> talep et. Bu rapor, bagaj\u0131n\u0131n gecikti\u011fine, kayboldu\u011funa veya hasar g\u00f6rd\u00fc\u011f\u00fcne dair resmi belgedir. AirHelp bu rapor olmadan hi\u00e7bir talebi i\u015fleme alamaz.<\/p>\n\n\n\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>2.<\/strong> Bini\u015f kart\u0131n\u0131, bagaj etiketlerini ve PIR raporunun bir kopyas\u0131n\u0131 sakla; ayr\u0131ca bagaj\u0131n\u0131 beklerken sat\u0131n almak zorunda kald\u0131\u011f\u0131n temel ihtiya\u00e7lara (ki\u015fisel bak\u0131m \u00fcr\u00fcnleri veya temel k\u0131yafetler gibi) ait fi\u015fleri muhafaza et.<\/p>\n\n\n\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>3. <\/strong><a href=\"https:\/\/funnel.airhelp.com\/claims\/new\/trip-details?lang=en\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">Talebini AirHelp \u00fczerinden olu\u015ftur<\/mark>.<\/strong> <\/a>Kullan\u0131c\u0131 paneline giri\u015f yap, PIR raporunu y\u00fckle ve olay\u0131 m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede bildir.<\/p>\n\n\n\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Seyahatini u\u00e7u\u015ftan \u00f6nce AirHelp&#8217;e kaydettirdiysen, AirHelp acil masraflar\u0131n i\u00e7in 150 \u20ac tutar\u0131nda bir bagaj \u00f6n \u00f6demesi sa\u011flayabilir.<\/li>\n\n\n\n<li>Seyahatini \u00f6nceden kaydettirmediysen, u\u00e7u\u015f ve bagaj bilgilerini manuel olarak girerek yine de do\u011frudan AirHelp \u00fczerinden talep olu\u015fturabilirsin. Bu durumda an\u0131nda \u00f6deme imk\u00e2n\u0131n\u0131n ge\u00e7erli olmad\u0131\u011f\u0131n\u0131 l\u00fctfen unutma; s\u00fcre\u00e7, ge\u00e7erli yolcu haklar\u0131 y\u00f6netmeliklerine tabi bir tazminat talebi olarak i\u015flenecektir.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/1\/2026\/07\/Cute-pic-Airhelp-Europe.svg\" alt=\"\" class=\"wp-image-357696\" style=\"aspect-ratio:0.7068875690319891;width:197px;height:auto\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<p><strong>4. Talebini olu\u015fturmak i\u00e7in \u00e7ok bekleme!<\/strong> Holafly sat\u0131n al\u0131m tarihinden itibaren AirHelp \u00fczerinden talebini iletmek i\u00e7in 3 aya kadar s\u00fcren var (seyahat ba\u015f\u0131na 1 kay\u0131tl\u0131 bagaj i\u00e7in ge\u00e7erlidir). Hava yolu \u015firketlerinin \u015fu resmi son ba\u015fvuru tarihlerini akl\u0131nda bulundurman yeterli:<\/p>\n\n\n\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>7 g\u00fcn i\u00e7inde:<\/strong> Resmi hasar raporunu almak i\u00e7in her t\u00fcrl\u00fc bagaj hasar\u0131n\u0131 do\u011frudan hava yolu \u015firketine bildir.<\/li>\n\n\n\n<li><strong>28 g\u00fcn i\u00e7inde:<\/strong> Geciken bagaj tazminat\u0131n\u0131 talep etmek \u00fczere temel ihtiya\u00e7lar\u0131na (k\u0131yafet veya ki\u015fisel bak\u0131m \u00fcr\u00fcnleri gibi) ait fi\u015fleri hava yolu \u015firketine g\u00f6nder.<\/li>\n\n\n\n<li><strong>21 g\u00fcnl\u00fck gecikmenin ard\u0131ndan:<\/strong> Bagaj\u0131n resmi olarak kay\u0131p say\u0131l\u0131r; bu durum AirHelp&#8217;in senin ad\u0131na tam tazminat talep etmesini sa\u011flar.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>\u00d6nemli:<\/strong> Teklifin adil oldu\u011fundan emin olmad\u0131k\u00e7a kuponlar\u0131 kabul etme. Hava yolu \u015firketleri havaliman\u0131nda h\u0131zl\u0131 bir \u00e7\u00f6z\u00fcm olarak kupon veya mil teklif edebilir, ancak bunlar\u0131 kabul etmek daha sonra ek tazminat talep etme hakk\u0131n\u0131 k\u0131s\u0131tlayabilir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AirHelp-ek-hizmetin-hakkinda-bilmen-gereken-onemli-detaylar\"><\/span>AirHelp ek hizmetin hakk\u0131nda bilmen gereken \u00f6nemli detaylar<br><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bu seyahat destek hizmeti, u\u00e7u\u015flar\u0131n farkl\u0131 hava yolu \u015firketleriyle olsa veya ayr\u0131 rezervasyon kodlar\u0131na sahip olsa bile tek bir sat\u0131n al\u0131mla t\u00fcm rotan i\u00e7in ge\u00e7erlidir.<\/li>\n\n\n\n<li>Holafly eSIM&#8217;inin s\u00fcresi daha \u00f6nce dolsa bile AirHelp ek hizmetin, tek bir eksiksiz seyahati (aktarmalar d\u00e2hil) kapsamak \u00fczere sat\u0131n alma tarihinden itibaren aktif kal\u0131r; buna tek bir u\u00e7u\u015f talebi ve tek bir bagaj talebi d\u00e2hildir.<\/li>\n\n\n\n<li>Fiyatlar ve maksimum tazminat \u00f6demeleri ki\u015fi ba\u015f\u0131 hesaplan\u0131r. Grubundaki her bir yolcu i\u00e7in bu deste\u011fi ekledi\u011finden emin ol.<\/li>\n\n\n\n<li>AirHelp bir talep destek hizmetidir, sigorta \u00fcr\u00fcn\u00fc de\u011fildir. Her talep hava yolu \u015firketinin onay\u0131na ve ge\u00e7erli yolcu haklar\u0131 yasalar\u0131na tabi oldu\u011fundan onay ve \u00f6deme garantisi verilmez.<\/li>\n\n\n\n<li>U\u00e7u\u015f gecikmeleri, iptaller veya \u00e7ifte rezervasyon (overbooking) nedeniyle u\u00e7u\u015fa al\u0131nmama durumlar\u0131nda, standart ba\u015far\u0131 \u00fccreti kesintisi olmadan tazminat\u0131n tamam\u0131n\u0131 almak i\u00e7in talebini ge\u00e7erlilik s\u00fcren i\u00e7inde ilet. Bu s\u00fcrenin ard\u0131ndan hizmet sona erer ve sonraki seyahatlerin i\u00e7in AirHelp&#8217;i tekrar sat\u0131n alman gerekir.<\/li>\n\n\n\n<li>\u0130\u015flem s\u00fcreleri hava yolu \u015firketinin yan\u0131t\u0131na ve ek yasal s\u00fcre\u00e7lerin gerekip gerekmedi\u011fine ba\u011fl\u0131 olarak de\u011fi\u015fti\u011finden, g\u00fcncellemeler i\u00e7in AirHelp hesab\u0131n\u0131 kontrol et. Holafly talepleri takip edemez, h\u0131zland\u0131ramaz veya de\u011fi\u015ftiremez.<br><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AirHelpi-iptal-edebilir-veya-ucret-iadesi-alabilir-miyim\"><\/span>AirHelp&#8217;i iptal edebilir veya \u00fccret iadesi alabilir miyim?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sat\u0131n alma tarihinden itibaren 14 g\u00fcn i\u00e7inde Holafly Destek ekibi \u00fczerinden tam \u00fccret iadesi talep edebilirsin. Ancak bunu u\u00e7u\u015fun kalkmadan \u00f6nce yapman ve hi\u00e7bir AirHelp hizmetinden yararlanmam\u0131\u015f olman gerekir.<\/li>\n\n\n\n<li>Tek bir i\u015flemde birden fazla yolcu i\u00e7in AirHelp ek hizmeti sat\u0131n ald\u0131ysan, bireysel iptaller m\u00fcmk\u00fcn de\u011fildir. \u00dccret iadesi, yaln\u0131zca <strong>yolcular\u0131n hi\u00e7biri<\/strong> AirHelp hizmetlerini kullanmad\u0131\u011f\u0131 takdirde t\u00fcm grup i\u00e7in talep edilebilir.<\/li>\n\n\n\n<li>AirHelp ve eSIM&#8217;in ayr\u0131 iade kurallar\u0131na tabidir. <a href=\"https:\/\/esim.holafly.com\/faq\/about-esims\/request-holafly-refund\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">eSIM&#8217;in iptal edilirse veya iade al\u0131n\u0131rsa<\/mark>,<\/strong><\/a> bu ek hizmet otomatik olarak iptal edilmez ya da iade edilmez. AirHelp ile ilgili t\u00fcm talepler kendi iade politikas\u0131na g\u00f6re de\u011ferlendirilir.<\/li>\n\n\n\n<li>14 g\u00fcnl\u00fck iptal s\u00fcresi dolduktan sonra, eSIM&#8217;in iadeye uygun olsa bile AirHelp ek hizmetinin \u00fccreti genel olarak iade edilmez.<\/li>\n\n\n\n<li>\u00dccret iadesi ile tazminat ayn\u0131 \u015fey de\u011fildir. \u00dccret iadesi, yaln\u0131zca bu hizmet (AirHelp) i\u00e7in yapt\u0131\u011f\u0131n \u00f6demeyi geri verir. Tazminat ise uygun bir u\u00e7u\u015f aksakl\u0131\u011f\u0131 ya\u015fad\u0131\u011f\u0131nda veya bagaj\u0131n gecikti\u011finde, hasar g\u00f6rd\u00fc\u011f\u00fcnde ya da kayboldu\u011funda hava yolu \u015firketinin \u00f6dedi\u011fi nakit tutard\u0131r.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>AirHelp ile u\u00e7u\u015f gecikmeleri, iptaller ve kay\u0131p bagajlar i\u00e7in destek al\u0131n. Sistemin nas\u0131l \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131 ve Holafly&#8217;\u0131n, hak kazand\u0131\u011f\u0131n\u0131z tazminat\u0131n %100&#8217;\u00fcne hi\u00e7bir kesinti olmadan eri\u015fmenizi nas\u0131l sa\u011flad\u0131\u011f\u0131n\u0131 \u00f6\u011frenin.<\/p>\n","protected":false},"author":168,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[414],"tags":[417],"class_list":["post-239002","post","type-post","status-publish","format-standard","hentry","category-esimler-hakkinda","tag-faq"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AirHelp u\u00e7u\u015f ve bagaj korumas\u0131 nedir ve nas\u0131l \u00e7al\u0131\u015f\u0131r? - Holafly<\/title>\n<meta name=\"description\" content=\"AirHelp ile u\u00e7u\u015f gecikmeleri, iptaller ve kay\u0131p bagajlar i\u00e7in destek al\u0131n. 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