Terms & Conditions
Please read them before making any purchase.
What is Holafly
Holafly is an online store that sells international data SIM cards manufactured by third parties for use in free mobile devices compatible with the mobile networks of the country of destination.
These cards can be purchased in the country of destination and when you buy them at Holafly you are purchasing the same product in a more convenient and comfortable way for you.
Holafly will always identify the mobile operator providing the services of the card you are buying, and you agree that you are aware that you are buying a card from that operator and that Holafly is not a mobile operator.
What Holafly is not
Holafly is not a mobile operator and is not responsible for the provision of the data service in the country of destination. Internet connectivity may suffer cuts or failures that are not the responsibility of Holafly and where the responsible is the mobile operator of the card you buy, not Holafly. Please note that there are certain areas where the operator may not offer sufficient coverage, please consult the coverage maps of the mobile operator from which you are buying the card.
Holafly offers free of charge and unrelated support as an intermediary between the mobile operator and the customer to facilitate the configuration of your device if necessary, but does not guarantee its success. Holafly does not offer a service for configuring your mobile to work with the card, please consult your mobile’s user manual.
Your mobile must be free and compatible with the networks of the operator whose SIM card you purchase
Before buying a mobile card you must be sure that your mobile is free and can connect to the internet in the country of destination and with the networks of the mobile operator you have chosen. Under no circumstances will holafly be responsible for the operation of a SIM card in a mobile phone that is not free or is not compatible or has very limited compatibility.
Your mobile must be correctly configured to work with the SIM card
Holafly offers a compatibility consultation service that is based on third party information, and does not represent a commitment or take responsibility for it. Please refer to your phone’s instructions and check that your phone is compatible before you buy it.
This website is operated by Holafly S.L., with CIF B05508056 and fiscal address in Camino de la Aparecida 10, 30152 Aljucer Murcia.
Throughout the site, the terms “Holafly”, “we”, “us” and “our” refer to Holafly S.L. in this and any other document.
Holafly offers this website, including all information, tools and services available to you on this site, the user, on the condition that you accept all terms, conditions, policies and notices set forth herein and available for your viewing.
Our shop is hosted on the Shopify Inc. e-commerce platform. They provide us with the online e-commerce platform, which allows us to sell our products and services to you.
SECTION 1 – CONDITIONS OF THE ONLINE SHOP
By using this site, you represent that you are at least the legal age of majority in your state or province of residence, or that you are of legal age in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You may not transmit any worms, viruses or any code of a destructive nature.
Failure to comply with or violation of any of these Terms will result in immediate termination of your Services.
SECTION 2 – GENERAL TERMS
At holafly.com we provide a marketing service for data SIM cards manufactured by third parties and available on the market. Holafly does not manufacture these cards and is not responsible for the provision of internet connection service.
We reserve the right to refuse service to anyone, for any reason and at any time, to the extent permitted by law.
You understand that your content (not including your credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform or adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer through the networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, usp of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission from us.
The headings used in this agreement are for convenience only and do not limit or affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS
Information about the cards marketed is provided by the provider or mobile operator, and may change over time.
We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without first consulting more accurate, complete or timely information. Any reliance on the subject matter of this site is at your own risk.
This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes on our site.
SECTION 4 – SERVICE MODIFICATIONS AND PRICES
The prices of our products include VAT and are subject to change without notice. You can request an invoice for your purchase at any time by contacting help@holafly and indicating your billing information.
We reserve the right to modify or discontinue the Service (or any part of the content) at any time without notice.
We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may be in limited quantities and subject to return or exchange according to our return policy only.
Images of the SIM cards may not match the look of the SIM you are about to receive, which is from a particular carrier within a customised Holalfy package together with the relevant instructions in English. This does not affect the telephone and roaming service offered on the website, nor its particular conditions for each destination.
We reserve the right, but are not obliged, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services that we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any product or service offer made on this site is void where prohibited. We reserve the right to cancel an order even if it has already been shipped, in which case we will refund the full purchase price.
We do not guarantee that the quality of products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – BILLING ACCURACY AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting you via email and/or billing address / phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by competitors, dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information used for all purchases made through our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we may complete your transactions and contact you when necessary.
For more details, please review our Return Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third party tools that we do not monitor and over which we have no control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of tools provided by third parties.
Any use you make of the optional tools offered through the Site is at your own risk and discretion and you should ensure that you are familiar with and approve of the terms under which these tools are provided by the third party provider(s).
We may also offer you new services and/or features through the Site in the future (including the launch of new tools and resources). These new features and/or services will also be subject to these Terms of Service.
SECTION 8 – THIRD PARTY LINKS
Certain content, products and services available via our Service may include third party material.
Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and do not warrant and will not have any obligation or liability for any third party materials or websites, or for any third party materials, products or services.
We are not responsible for any damage or harm related to the acquisition or use of goods, services, resources, content, or any other transactions conducted in connection with third party websites. Please review the policies and practices of third parties carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to the third party.
SECTION 9 – USER COMMENTS, RECRUITMENT AND OTHER SUBMISSIONS
If, at our request, you submit certain specific submissions (for example, participation in contests) or without a request from us you submit creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, or otherwise use comments you have submitted. We do not and will not have any obligation (1) to keep any comments confidential; (2) to pay compensation for comments; or (3) to respond to comments.
We may, but have no obligation to, monitor, edit or remove content that we deem to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or to violate any party’s intellectual property or the Terms of Service.
You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments do not contain defamatory or illegal, abusive or obscene material, or contain computer viruses or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, use any identity other than a legitimate one, or mislead any third party or us as to the origin of your comments. You are solely responsible for the comments you make and their accuracy. We are not responsible for and assume no obligation with respect to comments posted by you or any third party.
SECTION 10 – PERSONAL INFORMATION
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
From time to time there may be information on our site or on the Service that contains typographical errors, inaccuracies or omissions that may be related to product descriptions, prices, promotions, offers, product shipping costs, transit time and availability. We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Service or any related website is inaccurate at any time without notice (including after you have submitted your order).
We assume no obligation to update, correct or clarify information on the Service or on any related website, including, without limitation, pricing information, except as required by law. No updated specification or update date applied in the Service or in any related website should be taken to indicate that all information in the Service or in any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, use of the site or its content is prohibited: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules or local ordinances; (d) to infringe or violate our or any third party’s intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to present false or misleading information; (g) to upload or transmit viruses or any other malicious code that is or may be used in any way that could compromise the functionality or performance of the Service or any related website, other sites or the Internet; (h) to collect or track personal information about others; (i) to generate spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other sites or the Internet. We reserve the right to suspend your use of the Service or any related website for violating any of the prohibited use items.
SECTION 13 – EXCLUSION OF WARRANTIES, LIMITATION OF LIABILITY
We do not guarantee or warrant that use of our service will be uninterrupted, timely, secure or error-free.
We do not guarantee or warrant that use of the service provided by the mobile operators responsible for the data SIM cards will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time without notice.
You expressly agree that your use of, or ability to use, the service is at your own risk. The service and all products and services provided through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representations, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
In no event shall Holafly S.L., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors shall be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenues, lost savings, lost data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability, or otherwise, as a result of the use of any of the services or products purchased through the service, or for any other claim related in any way to the use of the service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or made available through the service, even if advised of its possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Holafly S.L. and our parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensees, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of the Terms of Service or the documents incorporated herein by reference, or the violation of any law or the rights of any third party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be illegal, void, or unenforceable, that provision shall nonetheless be effective to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severable from these Terms of Service, such determination shall not affect the validity and enforceability of any remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the date of termination shall survive termination of this agreement for all purposes.
If in our judgment, you fail, or are suspected of failing, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or we may accordingly deny you access to our services (or any part thereof).
SECTION 17 – FULL AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and the policies or operating rules posted by us on this site or with respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service and supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting group.
SECTION 18 – LAW
These Terms of Service and any separate agreements in which we provide services to you shall be governed by and construed in accordance with the laws of Spain.
SECTION 19 – CHANGES TO TERMS OF SERVICE
We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting the updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Camino de la Aparecida 10
30152 Aljucer, Murcia