In case you changed your mind or had a problem.

Returns conditions

These cancellation and return conditions apply to all purchases made through the online store without exception. Please read them carefully before making a purchase at the same.

Once you buy your eSIM you receive a confirmation email with the QR code immediately. Please note that once you have purchased your eSIM it is no longer possible to return it.

In case you have not received the email with your QR code, we can resend it to the same email address or to a new one you indicate.