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Refund Policy

Refund Policy for eSIM purchases

These cancellation and return conditions apply to all purchases made through the online store without exception. Please read them carefully before making a purchase from it.

Once you buy your eSIM you receive a confirmation email with the QR code immediately. Please note that the eSIM is a digital product, and once shipped by email Holafly cannot prevent its use. For this reason, once you have purchased your eSIM from the email you indicated in your purchase, it is no longer possible to return it or get a refund, except in the cases explicitly indicated.

When can you receive a refund:

When you can’t get a refund:

For help please contact Holafly in the online chat at or by email at