{"id":189740,"date":"2025-04-24T16:42:54","date_gmt":"2025-04-24T16:42:54","guid":{"rendered":"https:\/\/esim.holafly.com\/pt\/?p=189740"},"modified":"2026-02-18T18:36:49","modified_gmt":"2026-02-18T18:36:49","slug":"como-mudar-o-conta-holafly","status":"publish","type":"post","link":"https:\/\/esim.holafly.com\/pt\/faq\/sobre-os-esims\/como-mudar-o-conta-holafly\/","title":{"rendered":"Como mudar o e-mail na minha conta Holafly?"},"content":{"rendered":"\n<p>Se voc\u00ea precisar mudar o e-mail da sua conta, lembre-se de que, por quest\u00f5es de seguran\u00e7a, n\u00e3o \u00e9 poss\u00edvel fazer isso diretamente pelo app da Holafly ou pelo Holafly Center. O seu e-mail \u00e9 essencial para verificar e proteger a sua conta. No entanto, se voc\u00ea cadastrou um e-mail antigo ou errado, ou s\u00f3 quer atualiz\u00e1-lo, n\u00e3o se preocupe! Nossa equipe de suporte est\u00e1 aqui para te ajudar. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Voc\u00ea pode entrar em contato por e-mail, WhatsApp, chat via redes sociais ou pelo nosso site, para garantir que voc\u00ea continue conectado e aproveite suas viagens sem complica\u00e7\u00e3o. Leia este pequeno guia para aprender como solicitar a altera\u00e7\u00e3o do seu e-mail de forma f\u00e1cil e segura!<\/p>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideleft\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-2 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/esim.holafly.com\/pt\/faq\/sobre-os-esims\/como-mudar-o-conta-holafly\/#Recomendacoes_antes_de_solicitar_a_alteracao_de_e-mail\" >Recomenda\u00e7\u00f5es antes de solicitar a altera\u00e7\u00e3o de e-mail:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/esim.holafly.com\/pt\/faq\/sobre-os-esims\/como-mudar-o-conta-holafly\/#Requisitos_para_atualizar_o_e-mail_na_sua_conta_Holafly\" >Requisitos para atualizar o e-mail na sua conta Holafly:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/esim.holafly.com\/pt\/faq\/sobre-os-esims\/como-mudar-o-conta-holafly\/#Para_ter_em_mente\" >Para ter em mente<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recomendacoes_antes_de_solicitar_a_alteracao_de_e-mail\"><\/span>Recomenda\u00e7\u00f5es antes de solicitar a altera\u00e7\u00e3o de e-mail:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Para manter suas informa\u00e7\u00f5es seguras, somente o propriet\u00e1rio da conta Holafly pode solicitar a atualiza\u00e7\u00e3o do e-mail.<\/li>\n\n\n\n<li>Certifique-se de que a sua compra foi conclu\u00edda com sucesso antes de tentar fazer login.<\/li>\n\n\n\n<li>Verifique se voc\u00ea est\u00e1 digitando o mesmo e-mail que usou no checkout.<\/li>\n\n\n\n<li>Se pagou com Apple Pay, PayPal ou Google Pay, o e-mail vinculado ao seu m\u00e9todo de pagamento pode ter sido usado na sua compra.<\/li>\n\n\n\n<li>Se voc\u00ea ainda n\u00e3o recebeu o seu eSIM, verifique primeiro a <a href=\"https:\/\/esim.holafly.com\/pt\/faq\/sobre-os-esims\/tempo-receber-o-codigo-qr-instalacao-esim\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">caixa de entrada e a pasta de spam<\/mark><\/strong><\/a>. Ele pode chegar em alguns minutos, e voc\u00ea pode n\u00e3o precisar alterar seu e-mail.<br>Por quest\u00f5es de seguran\u00e7a, nossa equipe de suporte s\u00f3 pode atualizar o e-mail vinculado \u00e0 sua conta Holafly. Se precisar alterar outros dados pessoais, como nome, n\u00famero de telefone ou endere\u00e7o, ser\u00e1 necess\u00e1rio fazer uma nova compra com um e-mail n\u00e3o registrado para criar uma nova conta.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\">\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/18\/2025\/04\/Change-EMAIL-2.svg\" alt=\"\" class=\"wp-image-184875\" style=\"width:201px;height:auto\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Requisitos_para_atualizar_o_e-mail_na_sua_conta_Holafly\"><\/span>Requisitos para atualizar o e-mail na sua conta Holafly:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Se voc\u00ea precisar alterar o e-mail vinculado \u00e0 sua compra, certifique-se de atender aos seguintes requisitos:<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Explique o motivo pelo qual voc\u00ea precisa atualizar o e-mail da sua conta da Holafly.<\/li>\n\n\n\n<li>Tenha o n\u00famero do seu pedido ou o ICCID do seu eSIM pronto.<\/li>\n\n\n\n<li>Forne\u00e7a tanto o seu e-mail atual quanto o novo para nossa equipe de suporte.<\/li>\n\n\n\n<li>O novo e-mail n\u00e3o pode ter sido usado em compras anteriores na Holafly, pois as compras n\u00e3o podem ser vinculadas a uma conta existente.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideleft\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-2 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Para_ter_em_mente\"><\/span>Para ter em mente<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assim que nossa equipe de suporte confirmar a solicita\u00e7\u00e3o, a altera\u00e7\u00e3o do seu e-mail costuma ser feita imediatamente, embora, em alguns casos, possa levar at\u00e9 72 horas.<\/li>\n\n\n\n<li>Se voc\u00ea inseriu o e-mail errado e ainda n\u00e3o recebeu o seu eSIM, lembre-se de pedir \u00e0 nossa equipe (na mesma conversa) para reenviar os c\u00f3digos de instala\u00e7\u00e3o do eSIM para o seu novo e-mail ou diretamente pelo chat.<\/li>\n\n\n\n<li>Lembre-se, voc\u00ea pode entrar em contato conosco por qualquer um desses canais digitais para solicitar a atualiza\u00e7\u00e3o do e-mail da sua conta da Holafly:<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>WhatsApp: <a href=\"https:\/\/api.whatsapp.com\/message\/26QNKY6DJF6PI1?autoload=1&amp;app_absent=0\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">+1 (661) 384-8482<\/mark><\/strong><br><\/a>Email: <a href=\"mailto:help@holafly.com\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">help@holafly.com<\/mark><br><\/strong><\/a>Chat: pelo<a href=\"https:\/\/www.instagram.com\/direct\/t\/17852043164737960\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">Instagram<\/mark><\/strong><\/a>, <a href=\"https:\/\/www.facebook.com\/messages\/t\/2044396059140850\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">Facebook<\/mark><\/strong><\/a> ou pelo <a href=\"https:\/\/esim.holafly.com\/pt\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">nosso site<\/mark><\/strong><\/a>.&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/18\/2025\/04\/Change-EMAIL.svg\" alt=\"\" class=\"wp-image-184874\" style=\"width:239px;height:auto\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Se voc\u00ea precisar atualizar o e-mail da sua conta da Holafly, nossa equipe de suporte pode te ajudar a fazer isso, rapidinho e sem complica\u00e7\u00e3o<\/p>\n","protected":false},"author":168,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[363],"tags":[366],"class_list":["post-189740","post","type-post","status-publish","format-standard","hentry","category-sobre-os-esims","tag-faq"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como mudar o e-mail na minha conta Holafly? - Holafly FAQs<\/title>\n<meta name=\"description\" content=\"Se voc\u00ea precisar atualizar o e-mail da sua conta da Holafly, nossa equipe de suporte pode te ajudar a fazer isso, rapidinho e sem complica\u00e7\u00e3o\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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