{"id":184089,"date":"2025-02-27T17:15:29","date_gmt":"2025-02-27T17:15:29","guid":{"rendered":"https:\/\/esim.holafly.com\/pt\/?p=184089"},"modified":"2026-02-05T14:33:59","modified_gmt":"2026-02-05T14:33:59","slug":"solicitar-reembolso-holafly","status":"publish","type":"post","link":"https:\/\/esim.holafly.com\/pt\/faq\/como-usar-um-esim\/solicitar-reembolso-holafly\/","title":{"rendered":"Como solicitar um reembolso da Holafly?"},"content":{"rendered":"\n<p>O processo de reembolso Holafly foi pensado para ser r\u00e1pido e sem complica\u00e7\u00f5es. Voc\u00ea pode solicitar o seu reembolso pelos nossos canais de atendimento:<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>WhatsApp:<strong><a href=\"https:\/\/api.whatsapp.com\/message\/26QNKY6DJF6PI1?autoload=1&amp;app_absent=0\" target=\"_blank\" rel=\"noreferrer noopener\"> <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">+1 (661) 384-8482<\/mark><\/a><\/strong><br>Email:<strong><a href=\"mailto:help@holafly.com\" target=\"_blank\" rel=\"noreferrer noopener\"> <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">help@holafly.com<\/mark><\/a><\/strong><br>Chat no <strong><a href=\"https:\/\/www.instagram.com\/holafly_esim?igsh=bXdrdDNuMTJtbjFu\" target=\"_blank\" rel=\"noreferrer noopener\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">Instagram<\/mark><\/a><\/strong>,<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\"> <strong><a href=\"https:\/\/www.facebook.com\/messages\/t\/2044396059140850\" target=\"_blank\" rel=\"noreferrer noopener\">Facebook<\/a><\/strong><\/mark>, <strong><a href=\"https:\/\/esim.holafly.com\/pt\/\" target=\"_blank\" rel=\"noreferrer noopener\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">site<\/mark><\/a><\/strong> e app da Holafly.<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Neste guia, explicamos os requisitos, os prazos e respondemos \u00e0s d\u00favidas mais comuns sobre como fazer um pedido de reembolso para a Holafly.<\/p>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideleft\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-2 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_73 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/esim.holafly.com\/pt\/faq\/como-usar-um-esim\/solicitar-reembolso-holafly\/#Informacoes_importantes_antes_de_solicitar_um_reembolso_da_Holafly\" title=\"Informa\u00e7\u00f5es importantes antes de solicitar um reembolso da Holafly\">Informa\u00e7\u00f5es importantes antes de solicitar um reembolso da Holafly<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/esim.holafly.com\/pt\/faq\/como-usar-um-esim\/solicitar-reembolso-holafly\/#Enviando_o_seu_pedido_de_reembolso_para_a_Holafly\" title=\"Enviando o seu pedido de reembolso para a Holafly\">Enviando o seu pedido de reembolso para a Holafly<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/esim.holafly.com\/pt\/faq\/como-usar-um-esim\/solicitar-reembolso-holafly\/#Para_ter_em_mente\" title=\"Para ter em mente\">Para ter em mente<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/esim.holafly.com\/pt\/faq\/como-usar-um-esim\/solicitar-reembolso-holafly\/#Dicas_e_solucoes_praticas\" title=\"Dicas e solu\u00e7\u00f5es pr\u00e1ticas\">Dicas e solu\u00e7\u00f5es pr\u00e1ticas<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Informacoes_importantes_antes_de_solicitar_um_reembolso_da_Holafly\"><\/span>Informa\u00e7\u00f5es importantes antes de solicitar um reembolso da Holafly<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se o seu celular n\u00e3o for<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\"> <a href=\"https:\/\/esim.holafly.com\/pt\/faq\/compatibilidade\/que-telefones-compativeis-esim-holafly\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>compat\u00edvel<\/strong><\/a><\/mark>, estiver <a href=\"https:\/\/esim.holafly.com\/pt\/faq\/compatibilidade\/telefone-desbloqueado-usar-esim\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">bloqueado<\/mark><\/strong><\/a> ou se a sua viagem foi cancelada, voc\u00ea pode usar o eSIM em um <a href=\"https:\/\/esim.holafly.com\/pt\/chip-esim\/celulares-esim\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">dispositivo compat\u00edvel<\/mark><\/strong><\/a> ou guard\u00e1-la para uma futura viagem ao mesmo destino.<\/li>\n\n\n\n<li>Antes de seguir, vale a pena dar uma olhada na <a href=\"https:\/\/esim.holafly.com\/pt\/refund-policy\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">pol\u00edtica de reembolso da Holafly<\/mark><\/strong><\/a> para ficar tranquilo sobre todo o processo.<\/li>\n\n\n\n<li>Voc\u00ea tem at\u00e9 6 meses a partir da data da compra para enviar o seu pedido de reembolso para a Holafly.<\/li>\n\n\n\n<li>Se voc\u00ea estiver com dificuldade para ficar online, siga os nossos guias para <a href=\"https:\/\/esim.holafly.com\/faq\/connection-or-qr-issues\/iphone-cellular-data-not-working\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">iOS<\/mark><\/strong><\/a> e <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\"><a href=\"https:\/\/esim.holafly.com\/faq\/connection-or-qr-issues\/why-data-not-working-android\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Android<\/strong><\/a>. <\/mark>Caso o problema continue, entre em contato com o suporte antes de solicitar um reembolso.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Enviando_o_seu_pedido_de_reembolso_para_a_Holafly\"><\/span>Enviando o seu pedido de reembolso para a Holafly<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Os reembolsos s\u00e3o processados em 5 a 10 dias \u00fateis (de segunda a sexta).<\/li>\n\n\n\n<li>Enviar um ticket de reembolso n\u00e3o garante aprova\u00e7\u00e3o; ele apenas encaminha o pedido para an\u00e1lise.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\">\n<p><\/p>\n\n\n\n<div style=\"height:160px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/27\/2025\/02\/Refund-pic.svg\" alt=\"\" class=\"wp-image-202756\" style=\"width:268px;height:auto\"\/><\/figure><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Para_ter_em_mente\"><\/span>Para ter em mente<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se voc\u00ea j\u00e1 enviou um pedido, n\u00e3o precisa mandar outro \u2014 enviar v\u00e1rios pode atrasar o processo.<\/li>\n\n\n\n<li>Lembre-se de que o reembolso ser\u00e1 feito na mesma conta usada na compra.<\/li>\n\n\n\n<li>O reembolso pode ser total ou parcial, dependendo do uso da eSIM. Voc\u00ea receber\u00e1 essa informa\u00e7\u00e3o dentro do prazo estimado de 5 a 10 dias \u00fateis (de segunda a sexta).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Dicas_e_solucoes_praticas\"><\/span>Dicas e solu\u00e7\u00f5es pr\u00e1ticas<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Entre em contato com o atendimento ao cliente somente ap\u00f3s 10 dias \u00fateis, desde o envio do seu ticket.<\/li>\n\n\n\n<li>Confira a sua pasta de spam, pois a resposta pode ter ca\u00eddo l\u00e1.<\/li>\n\n\n\n<li>Quando receber a resposta, responda usando o mesmo e-mail que recebeu as informa\u00e7\u00f5es sobre o reembolso.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Aprenda a solicitar o reembolso da Holafly com facilidade. Siga nosso guia passo a passo, entenda a pol\u00edtica de reembolso e envie sua solicita\u00e7\u00e3o rapidamente.<\/p>\n","protected":false},"author":168,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[393],"tags":[366],"class_list":["post-184089","post","type-post","status-publish","format-standard","hentry","category-como-usar-um-esim","tag-faq"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Como solicitar um reembolso da Holafly? - Holafly<\/title>\n<meta name=\"description\" content=\"Aprenda a solicitar o reembolso da Holafly com facilidade. Siga nosso guia passo a passo, entenda a pol\u00edtica de reembolso e envie sua solicita\u00e7\u00e3o rapidamente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/esim.holafly.com\/pt\/faq\/como-usar-um-esim\/solicitar-reembolso-holafly\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como solicitar um reembolso da Holafly? - Holafly\" \/>\n<meta property=\"og:description\" content=\"Aprenda a solicitar o reembolso da Holafly com facilidade. 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