{"id":183497,"date":"2025-02-20T09:20:00","date_gmt":"2025-02-20T09:20:00","guid":{"rendered":"https:\/\/esim.holafly.com\/pt\/?p=183497"},"modified":"2026-02-19T19:07:37","modified_gmt":"2026-02-19T19:07:37","slug":"erro-instalacao-esim-android","status":"publish","type":"post","link":"https:\/\/esim.holafly.com\/pt\/faq\/problemas-com-conexao-ou-qr\/erro-instalacao-esim-android\/","title":{"rendered":"Como resolver um erro de instala\u00e7\u00e3o de eSIM no seu Android?"},"content":{"rendered":"\n<p>Instalar um eSIM no seu Android deveria ser simples, mas imprevistos podem ocorrer. Seja por um dispositivo bloqueado, um plano ativo ou problemas de compatibilidade, entender os erros mais comuns \u00e9 essencial. Neste guia, vamos ajudar a resolver situa\u00e7\u00f5es em que o QR code do eSIM n\u00e3o funciona ou outros problemas, para que voc\u00ea aproveite a tecnologia eSIM sem complica\u00e7\u00e3o!<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Os erros mais comuns de instala\u00e7\u00e3o de um eSIM no Android s\u00e3o os seguintes:<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/esim.holafly.com\/pt\/faq\/problemas-com-conexao-ou-qr\/erro-instalacao-esim-android\/#1_Nao_e_possivel_adicionar_o_eSIM\" >1. N\u00e3o \u00e9 poss\u00edvel adicionar o eSIM&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/esim.holafly.com\/pt\/faq\/problemas-com-conexao-ou-qr\/erro-instalacao-esim-android\/#2_Seu_eSIM_ainda_nao_esta_pronto\" >2. Seu eSIM ainda n\u00e3o est\u00e1 pronto<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/esim.holafly.com\/pt\/faq\/problemas-com-conexao-ou-qr\/erro-instalacao-esim-android\/#3_Plano_ja_em_uso\" >3. Plano j\u00e1 em uso<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/esim.holafly.com\/pt\/faq\/problemas-com-conexao-ou-qr\/erro-instalacao-esim-android\/#4_Adicionar_plano_ao_relogio\" >4. Adicionar plano ao rel\u00f3gio<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/esim.holafly.com\/pt\/faq\/problemas-com-conexao-ou-qr\/erro-instalacao-esim-android\/#5_Cartao_SIM_ocupado_Tente_mais_tarde\" >5. Cart\u00e3o SIM ocupado. Tente mais tarde<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/esim.holafly.com\/pt\/faq\/problemas-com-conexao-ou-qr\/erro-instalacao-esim-android\/#Dicas_e_solucoes_praticas\" >Dicas e solu\u00e7\u00f5es pr\u00e1ticas<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/esim.holafly.com\/pt\/faq\/problemas-com-conexao-ou-qr\/erro-instalacao-esim-android\/#Para_ter_em_mente\" >Para ter em mente<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Nao_e_possivel_adicionar_o_eSIM\"><\/span>1. N\u00e3o \u00e9 poss\u00edvel adicionar o eSIM&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideright\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-2 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/27\/2025\/02\/Cant-add-eSIM-EN.svg\" alt=\"N\u00e3o \u00e9 poss\u00edvel adicionar o eSIM\u00a0\" class=\"wp-image-183498\" style=\"width:204px;height:auto\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Esse erro acontece quando seu dispositivo est\u00e1 bloqueado pela operadora, o que significa que ele s\u00f3 funciona com a rede dessa operadora. Para verificar se seu Android est\u00e1 bloqueado, siga estas etapas:<br><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00e1 em <strong>Configura\u00e7\u00f5es<\/strong> <strong>\u2192<\/strong> <strong>Conex\u00f5es<\/strong> <strong>\u2192<\/strong> <strong>Redes m\u00f3veis<\/strong> <strong>\u2192<\/strong> <strong>Configura\u00e7\u00f5es de Rede<\/strong> <strong>\u2192<\/strong> Desative a op\u00e7\u00e3o <strong>Selecionar Automaticamente<\/strong> <strong>\u2192<\/strong> Aguarde 30 segundos para ver as operadoras dispon\u00edveis. Se aparecer apenas o nome da sua operadora, seu telefone est\u00e1 bloqueado. Se aparecerem v\u00e1rias operadoras, seu dispositivo Android est\u00e1 desbloqueado e pode usar o eSIM Holafly.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/27\/2025\/02\/Operators-Samsung-PT-6.svg\" alt=\"V\u00e1 em Configura\u00e7\u00f5es &gt; Conex\u00f5es &gt; Redes m\u00f3veis &gt; Configura\u00e7\u00f5es de Rede &gt; Desative a op\u00e7\u00e3o Selecionar Automaticamente &gt; Aguarde 30 segundos para ver as operadoras dispon\u00edveis.\n\nSe aparecer apenas o nome da sua operadora, seu telefone est\u00e1 bloqueado. Se aparecerem v\u00e1rias operadoras, seu dispositivo Android est\u00e1 desbloqueado e pode usar o eSIM Holafly.\" class=\"wp-image-203865\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se seu telefone estiver bloqueado, entre em contato com sua operadora para solicitar o desbloqueio, garantindo que atenda aos requisitos necess\u00e1rios e siga as instru\u00e7\u00f5es fornecidas.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Seu_eSIM_ainda_nao_esta_pronto\"><\/span>2. Seu eSIM ainda n\u00e3o est\u00e1 pronto<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideright\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-2 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/27\/2025\/02\/eSIM-isnt-ready-EN.svg\" alt=\"\" class=\"wp-image-183500\" style=\"width:217px;height:auto\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr style=\"height:5px\"\/><\/div>\n\n\n\n<p>Esse erro de eSIM \u00e9 comum em dispositivos Android e pode ocorrer por diversos motivos: o eSIM j\u00e1 est\u00e1 instalado, o Modo Avi\u00e3o est\u00e1 ativado, a conex\u00e3o Wi-Fi n\u00e3o \u00e9 est\u00e1vel ou h\u00e1 uma tentativa de reinstalar um eSIM previamente exclu\u00eddo. Para corrigir o problema, siga estas etapas:<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verifique se o eSIM j\u00e1 est\u00e1 instalado conferindo o ICCID no seu dispositivo.<\/li>\n\n\n\n<li>Desative o Modo Avi\u00e3o.<\/li>\n\n\n\n<li>Conecte-se a uma rede Wi-Fi forte e est\u00e1vel.<\/li>\n\n\n\n<li>Realize a instala\u00e7\u00e3o manual usando os c\u00f3digos manuais.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Como verificar se o seu eSIM j\u00e1 est\u00e1 instalado<\/h3>\n\n\n\n<p>Se aparecerem dois \u00edcones de sinal de celular no seu dispositivo Android, isso pode indicar que a instala\u00e7\u00e3o foi conclu\u00edda e s\u00f3 falta ativ\u00e1-la. Para confirmar, confira o ICCID no seu dispositivo; ele deve ser igual ao &#8216;N\u00famero de Refer\u00eancia&#8217; encontrado no e-mail de confirma\u00e7\u00e3o de compra, logo abaixo do QR code.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Para verificar o ICCID no Android<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00e1 em <strong>Configura\u00e7\u00f5es<\/strong> <strong>\u2192<\/strong> <strong>Conex\u00f5es<\/strong> <strong>\u2192<\/strong> <strong>Gerenciador de Chip<\/strong> <strong>\u2192<\/strong> Toque no \u00faltimo eSIM instalado &gt; Ative essa op\u00e7\u00e3o <strong>\u2192<\/strong> V\u00e1 at\u00e9 a se\u00e7\u00e3o ICCID <strong>\u2192<\/strong> Veja o n\u00famero do ICCID.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/27\/2025\/02\/Android-ICCID-PT-1.svg\" alt=\"Para verificar o ICCID no Android\" class=\"wp-image-203866\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00e3o se preocupe se voc\u00ea ativou o eSIM para verificar o ICCID e ainda n\u00e3o chegou ao seu destino. Ele s\u00f3 ser\u00e1 ativado quando voc\u00ea chegar l\u00e1 e habilitar o roaming de dados do eSIM.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Plano_ja_em_uso\"><\/span>3. Plano j\u00e1 em uso<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideright\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-2 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/27\/2025\/02\/Plan-in-used-EN.svg\" alt=\"\" class=\"wp-image-183502\" style=\"width:204px;height:auto\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>O erro &#8216;Plano j\u00e1 em uso&#8217; ocorre quando o eSIM j\u00e1 est\u00e1 ativado em outro dispositivo ou quando voc\u00ea tenta transferi-lo para um novo dispositivo sem remover o eSIM primeiro. Para resolver, siga os passos abaixo:<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideleft\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-0 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr\/><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verifique se o eSIM j\u00e1 est\u00e1 instalado revisando o ICCID. Siga os passos acima.&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/esim.holafly.com\/pt\/faq\/como-usar-um-esim\/remover-esim-da-holafly-apos-esgotar-meus-dados\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">Exclua o eSIM<\/mark><\/strong><\/a>\u00a0do dispositivo anterior, depois instale-o no novo dispositivo usando os c\u00f3digos manuais.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\">\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr\/><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/27\/2025\/02\/arrow-.svg\" alt=\"\" class=\"wp-image-183503\" style=\"width:33px;height:auto\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Adicionar_plano_ao_relogio\"><\/span>4. Adicionar plano ao rel\u00f3gio<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideright\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-2 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/27\/2025\/02\/Wearable-EN.svg\" alt=\"\" class=\"wp-image-183504\" style=\"width:204px\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Ao tentar instalar um eSIM em um dispositivo que n\u00e3o \u00e9 compat\u00edvel com essa tecnologia, voc\u00ea pode ver um bot\u00e3o dizendo &#8220;Adicionar Plano ao Rel\u00f3gio&#8221; em vez de &#8220;Adicionar eSIM.&#8221; Verifique se seu dispositivo \u00e9<strong> <\/strong><a href=\"https:\/\/esim.holafly.com\/pt\/chip-esim\/celulares-esim\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">compat\u00edvel com eSIM<\/mark> <\/strong><\/a>antes de tentar a instala\u00e7\u00e3o novamente.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Cartao_SIM_ocupado_Tente_mais_tarde\"><\/span>5. Cart\u00e3o SIM ocupado. Tente mais tarde<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideright\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-2 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\">\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/27\/2025\/02\/SIM-card-busy-EN.svg\" alt=\"\" class=\"wp-image-183505\" style=\"width:204px\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<p>Este erro de eSIM no seu Android pode ocorrer devido a problemas de rede ou conflitos dentro do sistema operacional que impedem a instala\u00e7\u00e3o adequada. Para resolver isso, siga estas etapas antes de tentar o processo novamente:<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Conecte-se a uma rede Wi-Fi forte e est\u00e1vel.<\/li>\n\n\n\n<li>Atualize seu Android para a vers\u00e3o mais recente dispon\u00edvel.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Dicas_e_solucoes_praticas\"><\/span>Dicas e solu\u00e7\u00f5es pr\u00e1ticas<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Se as solu\u00e7\u00f5es anteriores n\u00e3o funcionarem e seu Android for desbloqueado e compat\u00edvel com eSIM, tente redefinir as configura\u00e7\u00f5es de rede para corrigir poss\u00edveis problemas que estejam impedindo o aparelho de se manter conectado. Caso o problema persista, tente instalar o eSIM manualmente, garantindo uma conex\u00e3o Wi-Fi est\u00e1vel e que o software do dispositivo esteja atualizado.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Instala\u00e7\u00e3o Manual<\/h3>\n\n\n\n<p>Para instalar o eSIM manualmente no seu Android, conecte-se a uma rede Wi-Fi forte e est\u00e1vel e insira os c\u00f3digos manuais do e-mail de confirma\u00e7\u00e3o de compra. Assista ao v\u00eddeo abaixo e siga o passo a passo.<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/heIipwGn9Vw?si=zl4fqhMHgWuSq7z0\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Para redefinir as configura\u00e7\u00f5es de rede<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00e1 para <strong>Configura\u00e7\u00f5es<\/strong> <strong>\u2192<\/strong> <strong>Role para baixo<\/strong> <strong>\u2192<\/strong> Selecione <strong>Gerenciamento geral<\/strong> <strong>\u2192<\/strong> Toque em<strong> Restaurar \u2192<\/strong> Escolha<strong> Restaurar config. da rede m\u00f3vel<\/strong> (Se for solicitado, digite o PIN que voc\u00ea usa para desbloquear a tela e toque em Avan\u00e7ar) <strong>\u2192<\/strong> Confirme sua escolha com a op\u00e7\u00e3o <strong>Redefinir configura\u00e7\u00f5es.<\/strong><br><\/li>\n<\/ul>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/27\/2025\/02\/Android-Network-Reset-PT-4.svg\" alt=\"Para redefinir as configura\u00e7\u00f5es de rede\" class=\"wp-image-203869\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"> Para atualizar o software do seu Android<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00e1 em <strong>Configura\u00e7\u00f5es<\/strong> <strong>\u2192<\/strong> Role para baixo <strong>\u2192<\/strong> Clique em <strong>Atualiza\u00e7\u00e3o de Software<\/strong> <strong>\u2192<\/strong> Toque em <strong>Baixar e Instalar<\/strong> <strong>\u2192 Instalar Agora.<\/strong><\/li>\n<\/ul>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Se voc\u00ea ainda n\u00e3o atualizou para a vers\u00e3o mais recente do software, por favor, clique em <strong>Instalar Agora<\/strong>.<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/27\/2025\/02\/Software-Updates-Android-PT-5.svg\" alt=\" Para atualizar o software do seu Android\" class=\"wp-image-203870\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Para_ter_em_mente\"><\/span>Para ter em mente<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se voc\u00ea \u00e9 novo no uso de eSIMs, a Holafly possui guias de instala\u00e7\u00e3o para dispositivos <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\"><a href=\"https:\/\/esim.holafly.com\/pt\/faq\/guia-de-configuracao-de-esim\/como-instalar-esim-samsung-galaxy\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Samsung<\/strong><\/a>, <a href=\"https:\/\/esim.holafly.com\/pt\/faq\/guia-de-configuracao-de-esim\/como-instalar-esim-google-pixel\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Pixel<\/strong><\/a>, <a href=\"https:\/\/esim.holafly.com\/pt\/faq\/guia-de-configuracao-de-esim\/como-instalar-e-ativar-esim-huawei\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Huawei<\/strong><\/a>,\u00a0 <a href=\"https:\/\/esim.holafly.com\/pt\/faq\/guia-de-configuracao-de-esim\/como-instalar-e-ativar-um-esim-em-um-xiaomi\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Xiaomi<\/strong><\/a><strong>,<\/strong><a href=\"https:\/\/esim.holafly.com\/pt\/faq\/guia-de-configuracao-de-esim\/como-instalar-e-ativar-um-esim-em-um-dispositivo-honor\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> Honor<\/strong><\/a><strong>,<\/strong><a href=\"https:\/\/esim.holafly.com\/pt\/faq\/guia-de-configuracao-de-esim\/instalacao-e-ativacao-do-esim-no-vivo\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> Vivo<\/strong><\/a><strong>,<\/strong><a href=\"https:\/\/esim.holafly.com\/pt\/faq\/guia-de-configuracao-de-esim\/instalar-ativar-esim-no-motorola\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> Motorola<\/strong><\/a><strong>,<\/strong><a href=\"https:\/\/esim.holafly.com\/pt\/faq\/guia-de-configuracao-de-esim\/instalar-ativar-esim-no-nokia\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> Nokia<\/strong><\/a><strong>,<\/strong><a href=\"https:\/\/esim.holafly.com\/pt\/faq\/guia-de-configuracao-de-esim\/como-instalar-e-ativar-um-esim-em-um-dispositivo-sony\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> Sony<\/strong><\/a><strong>,<\/strong><a href=\"https:\/\/esim.holafly.com\/pt\/faq\/guia-de-configuracao-de-esim\/instalar-e-ativar-um-esim-nos-dispositivos-oneplus\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> Oneplus<\/strong><\/a><\/mark><strong> <\/strong>ou<a href=\"https:\/\/esim.holafly.com\/pt\/faq\/guia-de-configuracao-de-esim\/instalar-ativar-esim-no-oppo\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">Oppo<\/mark><\/strong><\/a><a href=\"https:\/\/esim.holafly.com\/pt\/faq\/configurar-seu-esim\/como-instalar-e-ativar-esim-huawei\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">.<\/mark><\/strong><\/a><\/li>\n\n\n\n<li>Se o seu dispositivo n\u00e3o for compat\u00edvel, e voc\u00ea ainda n\u00e3o usou o eSIM, pode us\u00e1-lo em outro dispositivo compat\u00edvel ou guard\u00e1-lo para a sua pr\u00f3xima viagem.<\/li>\n\n\n\n<li>Se seu dispositivo estiver bloqueado, voc\u00ea precisar\u00e1 entrar em contato com a sua operadora e pedir o desbloqueio para uso de eSIM.<\/li>\n\n\n\n<li>Erros de instala\u00e7\u00e3o como &#8220;n\u00e3o \u00e9 poss\u00edvel adicionar o eSIM&#8221;, &#8220;<a href=\"https:\/\/esim.holafly.com\/pt\/faq\/problemas-com-conexao-ou-qr\/codigo-qr-nao-esta-funcionando\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">n\u00e3o \u00e9 poss\u00edvel ativar o eSIM<\/mark><\/strong><\/a>&#8221; e &#8220;eSIM n\u00e3o compat\u00edvel&#8221; est\u00e3o relacionados a dispositivos iOS.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Descubra os erros comuns de eSIM no seu Android, suas causas e solu\u00e7\u00f5es para garantir um processo de instala\u00e7\u00e3o e ativa\u00e7\u00e3o tranquilo.<\/p>\n","protected":false},"author":168,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[396],"tags":[366],"class_list":["post-183497","post","type-post","status-publish","format-standard","hentry","category-problemas-com-conexao-ou-qr","tag-faq"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como resolver um erro de instala\u00e7\u00e3o de eSIM no seu Android? - Holafly FAQs<\/title>\n<meta name=\"description\" content=\"Descubra os erros comuns de eSIM no seu Android, suas causas e solu\u00e7\u00f5es para garantir um processo de 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